Autonomy & Technical Support Engineer

Join Liebherr Mining Equipment Newport News Co, a globally connected engineering leader, for a benefits-forward, remote-enabled role based in Newport News, VA. From our location, you will deliver remote and on-site engineering support for Liebherr mining trucks and autonomous haulage systems, operating on a 24/7 roster with up to 12-hour shifts (one week on, one week off). This position supports a collaborative, safety-minded culture with opportunities to grow within an international organization. The role offers a comprehensive benefits package, including major medical, dental, and vision insurance, a 401K plan with company match, paid vacation and personal days, and a competitive salary, plus a Tier III referral bonus.

Responsibilities

• Provide remote and on-site engineering support to ensure product reliability, functionality, and cost targets, covering verification, troubleshooting, validation, and commissioning of mechanical, electrical, and software systems.
• Resolve issues promptly by coordinating with affiliates, customers, Engineering, and suppliers to deliver effective solutions.
• Analyze data from Product Incident Reports, Product Assembly Reports, and incident tickets to identify and fix problems.
• Participate in Product Issue Resolution through data collection and Root Cause Analysis to address field failures.
• Maintain a communication link between affiliates or customers and Regional Customer Support Managers to ensure quality service offerings.
• Assist Regional Customer Support Managers, Engineering, and other departments to resolve product problems and accelerate solutions.
• Alert the organization to potential or known issues affecting product quality and service delivery.
• Recommend hardware design changes and functional updates to systems to enhance performance.
• Contribute to design reviews and verification/validation planning for new or redesigned components.
• Review and validate new components, designs, and corrective actions to improve truck performance and reliability.
• Ensure campaigns such as notifications, modifications, and upgrades are carried out by customers and affiliates, with documentation provided to the factory.
• Provide technical input for service manuals, technical instructions, service information, engineering change requests, and training materials.
• Build and maintain strong relationships with internal and external stakeholders to manage risks related to design, functionality, and customer relationships.
• Oversee assembly and commissioning to ensure alignment with factory specifications and customer requirements.
• Sign off and submit commissioning documents to LME Warranty administration prior to customer acceptance.
• Utilize CAD software to perform specified engineering tasks.

Requirements

• Bachelor’s degree in engineering (BSME, BSEE, BSCS, or related) and at least 3 years of relevant experience in mining or engineering environments.
• Practical experience with Autonomous Haulage Systems in surface mining is preferred.
• Proficiency with Microsoft 365 applications (Teams, Outlook, OneNote, Excel, PowerPoint, etc.).
• Ability to interpret technical documents such as schematics, drawings, procedures, manuals, and safety regulations; clear written and verbal communication skills.
• Strong problem-solving ability, data analysis, and the capacity to develop alternative solutions in a timely manner.
• Familiarity with mathematical concepts and basic circuit analysis for low voltage electrical systems; understanding of electric drive and hydraulic system design in mining equipment.
• Knowledge of autonomous haulage systems, CAN/J1939/DDS, ROS, and wireless telemetry as applied to surface mining; PLC control on mobile equipment knowledge; Creo View CAD software familiarity.
• Ability to develop project plans, allocate resources, manage risk, and follow change management procedures.
• Customer service skills, including managing challenging interactions, with a commitment to self-development and peer training.
• Travel willingness up to 20 percent domestically and internationally; valid driver’s license and passport; MSHA certification; electrical certification in high, medium, and low voltage.
• This role is eligible for remote work from within the local area.

Technologies

• Microsoft 365 suite (Teams, Outlook, OneNote, Excel, PowerPoint)
• Creo View CAD software
• CAN, J1939, DDS
• Robot Operating System (ROS)

Benefits

• Major medical insurance
• Dental insurance
• Vision insurance
• 401K plan with company match
• Paid vacation and personal days
• Competitive salary
• Referral bonus: Tier III

Our Offer

An engaging and ambitious role within a successful international company. We provide a secure work environment and a comprehensive benefits package, including major medical, dental, and vision insurance, a 401K with company match, paid vacation and personal days, and a competitive salary. A Tier III referral bonus is part of the program. This position also supports remote work from home within the local area and offers ongoing opportunities for professional growth within Liebherr’s global operations.

Location

Liebherr Mining Equipment Newport News Co., 4100 Chestnut Avenue, Newport News, VA 23607, United States

Contact

Nicole Alden
Email: [email protected]