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Teamware Solutions (quantum leap consulting).

Desktop Support with MacOS

Teamware Solutions (quantum leap consulting).
Austin, TX Contract Posted 1d ago
Active Directory Customer Support Desktop Support End User Support Group Policy Hardware Support Help Desk Support Information Technology (IT) It Support macOS Microsoft Active Directory Network Support Onsite Technical Support Windows Windows Support
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Job Description

This contract Desktop Support with macOS position is based in Austin, TX and requires in-person presence. The role focuses on delivering responsive IT support by investigating and resolving hardware, software, and connectivity issues across both Mac and Windows environments.

Role Overview

Provide desktop support for end users by handling support requests, troubleshooting macOS and Windows issues, and working through customer support tickets to completion. Document each interaction in help desk systems to ensure accurate tracking and timely resolution.

Responsibilities

  • Respond to support requests, record activity in help desk systems, and manage customer support tickets through resolution.
  • Troubleshoot macOS and Windows, including Microsoft Office, computer hardware, and related software.
  • Support mobile devices and other connected equipment as part of end-user troubleshooting.
  • Diagnose network issues across computer networking concepts such as LAN, TCP/IP, DNS, VPN, and firewall connectivity.
  • Support Active Directory management, GPO (Group Policy Object) settings, and computer management, including Microsoft Windows Server support.
  • Assist with Linux systems as needed while troubleshooting related issues.
  • Resolve technical problems promptly and communicate clearly to help employees regain reliable access to the tools they need.

Required and Preferred Qualifications

  • Experience in desktop support, technical support, IT support, or a help desk role is preferred.
  • Working knowledge of macOS, Windows, operating systems, computer hardware, and troubleshooting for both software and equipment.
  • Familiarity with Active Directory, GPO, Windows Server, Linux, VPN, firewalls, DNS, TCP/IP, and LAN is beneficial.
  • Strong customer support, communication, and analysis skills, with the ability to explain technical steps clearly and manage multiple tickets.

Key Technologies

  • macOS, Windows, Microsoft Office
  • Active Directory, GPO (Group Policy Object), Microsoft Windows Server
  • Linux, VPN (virtual private network), firewalls
  • DNS (Domain Name System), TCP/IP (Transmission Control Protocol/Internet Protocol), LAN (local area network)
  • Help desk systems, mobile devices

Location and Contract Details

  • Location: Austin, TX (in person)
  • Job type: Contract
  • Duration: 12+ months

Company

Teamware Solutions (quantum leap consulting).

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