Help Desk/ Microsoft 365 Administrator

Frontline Help Desk and Microsoft 365 Administrator role focused on end-user support and guiding customers and internal teams in adopting and managing Microsoft 365 collaboration tools within Windows environments. This onsite position is based in Cypress, California.

Location

Cypress, California (onsite)

Compensation

Hourly rate: USD 35 - 45 per hour

Responsibilities

• Deliver Tier 1 and Tier 2 technical support to end users.
• Troubleshoot hardware, software, printer, network, and connectivity issues.
• Support Microsoft Windows desktop and laptop environments.
• Manage user accounts, permissions, and security settings within Microsoft 365 and Active Directory.
• Install, configure, and troubleshoot business applications.
• Document support activities, resolutions, and procedures.
• Escalate complex problems when needed while maintaining ownership of customer communication.
• Participate in onboarding and offboarding activities.
• Support mobile devices, including iOS and Android platforms.
• Administer and support SharePoint Online sites, libraries, permissions, and document management processes.
• Create and maintain Microsoft Lists to support business workflows.
• Assist with development and maintenance of Power Automate workflows.
• Support and create basic Power Apps applications for business process improvement.
• Configure and support Microsoft Teams collaboration features.
• Assist with adoption and support of Microsoft 365 applications included within E3 licensing.
• Collaborate with customers to identify opportunities for workflow automation and process improvement.
• Create documentation and training materials for Microsoft 365 solutions.
• Participate in pilot projects involving new Microsoft 365 capabilities and emerging collaboration tools.

Requirements

• 2+ years of Help Desk, Desktop Support, or Technical Support experience.
• Experience supporting Windows 10/11 environments.
• Experience administering Microsoft 365.
• Understanding of Active Directory, Entra ID (Azure AD), and Microsoft 365 administration.
• Familiarity with SharePoint Online administration and permissions management.
• Basic understanding of Microsoft Teams administration.
• Strong troubleshooting and customer service skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Technologies

• Microsoft 365
• SharePoint Online
• Microsoft Teams
• Power Automate
• Power Apps
• Microsoft Lists
• Entra ID (Azure AD)
• Active Directory
• Microsoft Defender
• Microsoft Intune
• Windows 10/11

Desired Skills

• Strong problem-solving abilities.
• Process-oriented mindset.
• Interest in automation and workflow optimization.
• Ability to learn new Microsoft technologies quickly.
• Strong documentation skills.
• Customer-focused approach to support.
• Ability to translate technical concepts into business language.