Helpdesk Technician

This Helpdesk Technician position is based onsite in Schaumburg, IL, delivering level 1/2 desktop and help desk support with opportunities to learn new technologies.

Responsibilities

• Diagnose and resolve hardware and software issues reported to the helpdesk via phone, email, or on-site visits.
• Perform hardware upgrades and repairs, including memory upgrades, hard drive replacements, operating system builds, patching, and software installations.
• Learn and adapt to new technologies as products are introduced.
• Document support tickets with detailed information to ensure clear case history.
• Provide timely follow-up with customers regarding ticket status and resolutions.
• Conduct on-site visits for installations and ongoing customer service as needed.

Requirements

• Ability to independently research technical solutions with minimal supervision.
• Minimum of 1 year of experience in the IT field.
• Experience with cloud solutions from Google and Microsoft.
• Working knowledge of Windows 10 and Windows 11 operating systems.
• Strong understanding of basic IT and networking fundamentals.
• Intermediate proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Excellent interpersonal and communication skills for effective interaction with users and vendors.
• High energy, teamwork orientation, commitment to ongoing education, and dedication to delivering exceptional customer service.

Technologies

• Windows 10/11 Operating System
• Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
• Cloud solutions (Google, Microsoft)

Benefits

• Location: Onsite role in Schaumburg, IL
• Pay range: $50,000 - $65,000 per year
• Direct hire role
• 2 weeks PTO
• Medical / Dental / Vision
• 401k Non-matching