IT Help Desk Technician

This hybrid IT help desk role supports end-user devices, network infrastructure, and help desk operations across in-house teams, offsite pharmacies, and remote users in Sharon Hill, PA, with on-site presence, on-call rotation, and travel up to 25%.

Responsibilities

• Configure, deploy, and support Windows and macOS devices, IoT gear, network printers, mobile devices, cameras, NVRs, and related end-user equipment.
• Deliver timely, accurate assistance for hardware, software, conference room systems, and network infrastructure.
• Provide hands-on desktop support including hardware/software installations, upgrades, system configuration, backups, and application setup.
• Analyze, research, troubleshoot, and resolve technical issues for on-site and remote users.
• Provide technical support to executive management.
• Oversee user onboarding and offboarding processes.
• Monitor, update, and resolve help desk tickets efficiently using ticketing systems.
• Maintain accurate inventory of computers, peripherals, phones, and network equipment.
• Support and maintain physical network infrastructure, including routers, wireless access points, and switches.
• Coordinate with third-party software and hardware vendors for support and issue resolution.
• Assist in developing and maintaining standard hardware and software configurations.
• Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases.
• Create, manage, and modify user credentials across multiple platforms.
• Document policies, procedures, and instructional materials as needed.
• Travel to client and pharmacy locations as needed to support deployed technology.

Requirements

• Experience in a professional help desk or IT support role.
• Experience supporting Office 365 and Azure Active Directory, including user, device, and license management.
• Strong troubleshooting skills for end-user devices (computers, printers, mobile devices) in on-site and remote environments.
• Experience using and managing help desk or ticketing systems.
• Technical knowledge of WAN, LAN, and Wi-Fi connectivity.
• Working knowledge of Windows Server, Cisco routers, SonicWall/FortiGate, virtual machines/VDI, and POS systems.
• Experience with Mobile Device Management (MDM).
• Hands-on experience with cabling, patching, racking, and network equipment setup.
• Valid driver’s license and ability to travel up to 25% to pharmacy and client locations.

Technologies

• Windows
• Apple (macOS)
• IoT equipment
• Network printers
• Mobile phones
• Cameras
• NVRs
• Conference room systems
• Office 365
• Azure Active Directory
• Azure
• WAN
• LAN
• Wi-Fi
• Windows Server
• Cisco routers
• SonicWall/FortiGate
• Virtual machines/VDI
• POS systems
• Mobile Device Management (MDM)

Benefits

• Hybrid work environment
• Competitive compensation
• Generous PTO
• Medical, dental, vision
• 401(k) with match
• Life and disability coverage
• Employee Assistance Program
• Mission-driven team

Compensation: The expected base compensation for this role is $31.25 - $36.05 per hour.