IT Helpdesk Specialist

AT Process Technologies (ATP) is seeking an IT Helpdesk Specialist to deliver tier 1 and tier 2 technical support, administer end-user accounts and devices, and help maintain compliant IT operations in a regulated environment.

Role Overview

This onsite position in Waltham, MA will support day-to-day hardware, software, account, and peripheral needs across the organization. The role also handles onboarding and offboarding activities, manages device and asset lifecycle tasks, and contributes to security event escalation and incident response support. ATP maintains IT systems and documentation required for compliance evidence, including records used to support CMMC assessment.

Key Responsibilities

• Provide tier 1 and tier 2 support for hardware, software, accounts, and peripherals across the organization
• Perform onboarding and offboarding, including account provisioning, device enrollment, and timely access revocation
• Manage asset inventory, including device imaging, patching, and hardware lifecycle activities
• Administer user accounts and devices in Microsoft 365, Entra ID, and Intune
• Process badge and physical access requests in accordance with ITAR and the Technology Control Plan
• Follow CUI handling procedures and maintain records that serve as compliance evidence for CMMC assessment
• Support conference room, laboratory, and shop floor equipment
• Maintain the ticketing system and knowledge base documentation
• Identify and escalate security events and support incident response activities

Required Qualifications

• 2+ years of professional experience in IT support or helpdesk operations
• Experience with Microsoft 365 administration and Windows and macOS support
• Familiarity with MDM platforms, with Intune preferred, and basic networking
• Strong customer service and communication skills
• Strong problem-solving and debugging skills

Preferred Qualifications

• Experience in a regulated environment (defense, aerospace, healthcare, or finance)
• Familiarity with NIST SP 800-171 or CMMC
• Scripting experience in PowerShell or Python
• Certifications such as CompTIA A+, Network+, or Security+

Technologies

Microsoft 365, Entra ID, Intune, Windows, macOS, PowerShell, Python

Additional Requirements

• Ability to lift 50 lbs
• U.S. Person status and ability to obtain a security clearance
• Ability to work on-site and travel as needed

ITAR Requirements

To conform to U.S. Government export regulations, the applicant must be a (i) U.S. citizen or national, (ii) U.S. lawful, permanent resident (green card holder), (iii) Refugee under 8 U.S.C. § 1157, or (iv) Asylee under 8 U.S.C. § 1158, or be eligible to obtain the required authorizations from the U.S. Department of State.

E-Verify

AT Process Technologies participates in E-Verify to confirm employment eligibility for all newly hired employees.

Compensation

USD 60,000 - 100,000 per year