Synagro WWT, Inc. has an onsite IT Helpdesk Support Technician opening in Baltimore, MD.

Act as the first point of contact for employees needing technical help via phone, email, or in person
Document, update, and manage incoming support incidents in the corporate ticketing queue
Handle incidents in line with internal Service Level Agreements (SLAs)
Diagnose, repair, and troubleshoot local and remote IT equipment and connectivity issues
Deploy, configure, and image workstations, laptops, network printers, mobile devices, and essential peripherals
Use Microsoft 365 to administer user accounts, permissions, and devices with Microsoft Entra ID and MS Intune
Maintain a high level of customer service and resolve technology issues promptly
Manage the IT helpdesk portal and work user tickets from submission through resolution
Travel to all SYNAGRO locations is required

Communicate professionally with employees, department heads, and external contacts
Handle confidential information with discretion
Travel as needed for support across SYNAGRO locations
Collaborate effectively and contribute to team success
Use analytical thinking and initiative to solve problems
Communicate clearly in technical and non-technical settings
Prioritize and complete tasks under pressure with minimal supervision
Understand LAN/WAN topologies
Troubleshoot Windows operating systems
Provide dependable, customer-focused support
Basic understanding of operating systems, mobile devices, and LAN/WAN technologies
Basic knowledge of Microsoft 365 products
IT certification is a plus

Talking, Hearing, Seeing, Standing, Sitting, Walking, and Fingering
No substantial exposure to adverse environmental conditions (typical office or administrative work)

IT Helpdesk Support Technician

Job Description