IT Service Desk Technician (Tier 2)

Central Point Partners is seeking an IT Service Desk Technician (Tier 2) for an onsite contract in Brewster, NY. This role blends desktop and infrastructure support with plant-floor technology troubleshooting in a manufacturing setting. The position offers a competitive hourly rate of $29.00 to $34.00, on-site collaboration with IT and OT teams, and hands-on impact on the reliability and security of production systems.

Responsibilities

• Provide onsite and remote support for end users, resolving issues across desktops, laptops, servers, network devices, and peripherals.
• Manage escalated Service Desk tickets, documenting actions and resolutions in the ticketing system.
• Perform imaging, software installations, hardware replacements, and peripheral setups per company standards.
• Deliver consistent, professional communication and build strong user relationships across departments.
• Assist the Infrastructure and Network teams in maintaining local IT assets, including switches, access points, printers, and cabling.
• Support backup and disaster recovery solutions, virtualization environments (Hyper-V, Azure HCI), and Windows server operations.
• Partner with engineering and maintenance teams to ensure reliable connectivity between IT and OT systems.
• Maintain compliance with security protocols, data handling standards, and corporate IT policies.
• Support factory systems such as SCADA, PLCs, DCS, HMIs, and other industrial control platforms.
• Collaborate with OT engineers to monitor and troubleshoot connectivity and data integration between IT and production systems.
• Contribute to incident response, cybersecurity initiatives, and root cause analyses within industrial environments.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent experience.
• 5+ years of hands-on IT operations, infrastructure, or technical support experience.
• Strong knowledge of Windows environments, Azure services, and core networking concepts.
• Experience with virtualization (Hyper-V, Azure HCI) and backup/disaster recovery systems.
• Excellent problem-solving, customer service, and communication skills.

Technologies

• Windows environments
• Azure services
• Hyper-V
• Azure HCI
• Windows Server
• SCADA
• PLC
• DCS
• HMIs