SupportJobs.io
← Back to all jobs
HCTec

IT Support Analyst II

HCTec
Glendale, AZ Full time Posted 2d ago
Active Directory Computer Skills End User Support Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Operations IT Services Level II Network Support Onsite Remote Support Server Management Technical Support Virtualization
Apply Now

Job Description

HCTec is expanding its IT support team in Glendale, Arizona, offering a hybrid work arrangement that blends remote and on-site service. The role of IT Support Analyst II involves delivering hands-on technical assistance to clients, with opportunities to lead projects and mentor junior colleagues as part of a collaborative, client-focused environment.

Responsibilities

  • Provide remote and on-site technical support to end-users for hardware, software, and network issues.
  • Receive, triage, and resolve help desk requests promptly.
  • Analyze complex technical problems and implement effective solutions.
  • Install, configure, and troubleshoot computer hardware, software, printers, and peripherals.
  • Perform routine maintenance on computer systems, including backups and software updates.
  • Manage user accounts and permissions across multiple systems and applications.
  • Contribute to the development and rollout of IT policies and procedures.
  • Document and maintain a knowledge base of common issues and solutions.
  • Assist with testing and deployment of new software and hardware.
  • Participate in a 24/7 on-call IT support rotation.
  • Travel to local client locations as needed.

Requirements

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of IT support or a related role.
  • Strong technical skills in Windows and/or macOS, Microsoft Office, Active Directory, and network technologies.
  • Experience with server administration and virtualization technologies.
  • Excellent written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Strong problem-solving and analytical abilities.
  • Relevant certifications such as A+, Network+, ITIL, MCSA, CCNA, or ITIL are a plus.

Technologies

  • Windows
  • macOS
  • Microsoft Office
  • Active Directory
  • Network technologies
  • Server administration
  • Virtualization technologies

Benefits

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Essential Functions

  • Provide remote and on-site technical support for hardware, software, and network issues.
  • Respond to and resolve help desk requests in a timely manner.
  • Troubleshoot complex technical problems and implement effective solutions.
  • Install, configure, and troubleshoot computer hardware and software, printers, and peripherals.
  • Perform routine maintenance on computer systems, such as backups and software updates.
  • Administer user accounts and permissions across various systems and applications.
  • Participate in the development and implementation of IT policies and procedures.
  • Document and maintain a knowledge base of common issues and solutions.
  • Assist with testing and deployment of new software and hardware.
  • Engage in a 24/7 on-call IT support rotation.
  • Travel to client locations within the local area.

Education

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 2+ years of experience in IT support or a related role.

Experience

  • Strong technical skills in Windows and/or Mac operating systems, Microsoft Office, Active Directory, and network technologies.
  • Experience with server administration and virtualization technologies.
  • Excellent written and verbal communication skills.

Location

Glendale, AZ (hybrid)

Relocation

Relocation to Glendale, AZ 85318 is required before starting work.

Job Type

Full-time

Similar Jobs