IT Support Specialist

Qureos Inc is seeking a Remote IT Support Specialist to provide first-line technical assistance to employees and customers. The role focuses on diagnosing and resolving hardware, software, and network issues with clear communication and effective troubleshooting in a distributed work environment.

Responsibilities

• Deliver first-level technical support via phone, email, live chat, and remote desktop sessions.
• Troubleshoot and resolve hardware, software, operating system, and network problems.
• Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
• Assist users with Microsoft Windows, Microsoft 365, and cloud-based applications.
• Create, track, and close support tickets while documenting all steps taken during troubleshooting.
• Configure user accounts, passwords, and access permissions.
• Escalate complex issues to senior IT staff when necessary.
• Perform routine system updates, software installations, and security patches.
• Assist with onboarding and offboarding by preparing and configuring equipment for new and departing employees.
• Maintain an accurate inventory of IT assets and equipment.
• Ensure adherence to security policies and data protection standards.
• Provide high quality customer service while meeting response and resolution targets.

Requirements

• High school diploma or equivalent; an Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
• Experience: 1 year of IT support, help desk, or technical support; 1–2 years preferred.
• Proficiency with Windows, Microsoft 365, Active Directory, VPNs, and remote support tools.
• Fundamental networking knowledge including TCP/IP, DNS, DHCP, and Wi-Fi troubleshooting.
• Strong problem-solving and analytical abilities.
• Excellent verbal and written communication skills.
• Ability to work independently in a remote work environment.
• Solid organizational and time-management capabilities.

Technologies

• Windows, Microsoft 365, Active Directory, VPNs
• Remote Desktop
• Jira, Zendesk, Freshservice, ServiceNow
• macOS, iOS, Android

Benefits

• Competitive hourly pay
• Remote work opportunity
• Flexible scheduling
• Paid training
• Health, dental, and vision insurance where eligible
• Paid time off and company holidays
• Retirement savings plan
• Professional development and certification assistance
• Career advancement opportunities

Location

Remote / Work From Home

Job Type

Full-Time / Part-Time

Pay

$30.00–$45.00 per hour (depending on experience)

Schedule

• Monday to Friday
• Flexible shifts available
• Occasional evening or weekend support as needed