IT Support Specialist

Responsibilities

• Provide first- and second-level technical support for PMS software applications and related hardware.
• Troubleshoot and resolve technical issues efficiently, escalating complex problems as needed.
• Install, configure, and maintain computer hardware and software systems.
• Deliver remote and on-site technical support to customers as required.
• Document and track customer issues and resolutions.
• Maintain inventory of hardware and software assets.
• Contribute to the development and improvement of IT support processes and procedures.
• Manage Active Directory users and groups, permissions, and email systems.
• Support the Microsoft 365 and Azure environment with emphasis on Outlook, Teams, OneDrive, and SharePoint applications.
• Continuously evaluate processes for improvements in efficiency, quality, and safety.

Requirements

• Associate's degree in information technology or equivalent experience.
• Strong understanding of computer hardware and software systems.
• Knowledge of Microsoft 365 and Azure environments.
• General knowledge of Microsoft Exchange (On-Premise and Online).
• General knowledge of Hypervisor technology (Hyper-V and VMware).
• Understanding of networking including DNS, DHCP, TCP/IP.
• Understanding of Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
• Experience with cloud-based technologies and applications.
• Strong documentation skills and ability to troubleshoot and resolve technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong and creative problem-solving and analytical skills.
• Ability to work in a fast-growing team with a commitment to customer service.

Technologies

Key platforms include Microsoft 365, Azure, Outlook, Microsoft Teams, OneDrive, SharePoint, Active Directory, Hyper-V, VMware, and Remote Desktop.

About Us

Established in 1972, Particle Measuring Systems is a global leader in micro-contamination monitoring equipment, advancing clean manufacturing in the semiconductor and pharmaceutical industries. Based in Niwot, Colorado, PMS offers a challenging and rewarding technology environment with opportunities to contribute to the development and manufacture of light scattering particle counters.

Your Impact

The IT Support Specialist will contribute to the IT team's success by applying expertise to deliver reliable, innovative solutions and support across our global operations. The role emphasizes collaboration with colleagues and cross-functional teams, strong problem-solving, and a commitment to professional excellence and continuous improvement.

The Role

As part of a growing IT team, the specialist will ensure PMS systems are secure, up to date, and operating smoothly while delivering excellent customer service and technology experience. The ideal candidate combines curiosity with technical proficiency and a willingness to learn and grow in a dynamic environment.

Work Environment & Physical Requirements

The role is predominantly office-based and 100 percent onsite in Niwot, CO. Candidates should be able to sit, stand, and use a computer for extended periods. Occasional lifting up to 20 pounds may be required. Reasonable accommodations may be made for qualified individuals.

Compensation & Benefits

• Base hourly rate: USD 28.95 – 38.46 per hour.
• Compensation philosophy based on market data with flexibility for experience, skills, and education.

Benefits

• Health coverage including medical, dental, vision, FSA, onsite clinic (CO employees), and life insurance.
• 401(k) retirement plan with company match.
• Vacation, holiday, and leave policies.
• Tuition reimbursement, employee recognition programs, and employee assistance programs.