IT Support Specialist

AEG Worldwide offers a hands-on IT support role based in Chicago, IL (onsite), with an hourly rate of USD 24 to 28 and day-to-day impact supporting CMN teams. If you enjoy solving technology issues, coordinating deployments, and keeping IT operations running smoothly, this position gives you direct visibility into real business needs while working with a broad range of systems and devices.

What you’ll be responsible for

• Provide day-to-day technology support to CMN offices, acting as the first point of contact for employee tech requests.
• Support desktop and application troubleshooting across Mac and Windows environments.
• Diagnose and resolve issues involving hardware, software, mobile devices, printers, and transmission devices/media, including assessing the situation, executing action plans, and confirming resolution.
• Handle routine IT operations and escalate complex infrastructure, server, network, security, and enterprise system issues to the IT Manager when needed.
• Assist with deployment and configuration of laptops, desktops, monitors, and mobile devices for CMN employees.
• Support Microsoft 365 including user administration, license assignments, and end-user support.
• Support key Microsoft 365 tools including SharePoint access, Microsoft Teams, and Outlook along with other Microsoft 365 applications.
• Assist with monitoring Windows Servers, Hyper-V virtual machines, and Synology NAS storage, escalating issues to the IT Manager as appropriate.
• Support security and device management needs including Cisco Spam Filter, Kandji device enrollment, endpoint support, and user security-related requests.
• Provide first-level support for QuickBooks access and application issues, escalating complex matters as needed.
• Create users and provision phones within the 3CX phone system.
• Support office technology such as LED Video Systems, HVAC systems, Camera Systems, conference room technology, and printers.
• Coordinate workstation moves, desktop deployments, application installations, and new office setups.
• Maintain IT equipment inventory, support technology purchasing, and assist with asset tracking.
• Document support requests, resolutions, and recurring issues while following established IT procedures and standards.

What you bring

• High School Diploma or its equivalency (Associate’s or Bachelor’s Degree preferred).
• Minimum 2 years of related work experience.
• Troubleshooting experience across Mac, PC, iPhone, and Microsoft 365 applications.
• Experience supporting printers, mobile devices, conferencing technology, and office peripherals.
• Excellent verbal and written communication skills.
• Strong interpersonal skills for working with internal and external staff.
• Ability to follow established IT processes, prioritize multiple support requests, and keep documentation accurate.
• Basic knowledge of Windows Server, networking, Microsoft 365, and cloud technologies preferred.
• Customer service mindset with the ability to build relationships and provide effective technical support.
• Knowledge of the music industry is preferred.

Benefits

• Medical, dental and vision insurance
• Paid holidays
• Vacation and sick time
• Company-paid basic life insurance
• Voluntary life insurance
• Parental leave
• 401k Plan with a current employer match of 3%
• Flexible spending and health savings account options
• Wellness offerings

Travel

None.