IT Support Specialist

Westin Chicago North Shore is hiring an IT Support Specialist for a hybrid role based in Schaumburg, IL, with travel required to support multiple hotel properties across a multi-location hospitality environment. This position offers $65,000/year, plus benefits that cover your health and financial security.

What you’ll be doing

You’ll provide day-to-day technical support and systems administration for enterprise hospitality operations, handling everything from Microsoft 365 and identity management to endpoint deployment, infrastructure troubleshooting, and property-specific applications.

• Administer Microsoft 365, including Exchange Online, licensing, and mailbox permissions
• Manage Active Directory for user provisioning and deprovisioning, including group and permission handling
• Configure and maintain SharePoint and OneDrive permissions
• Maintain file server access controls and shared drive permissions, with immediate access termination protocols
• Image, deploy, and support Windows desktops and laptops, including profile setup, domain joins, and security policy configuration
• Deploy and configure Microsoft 365 applications and install property-specific software platforms
• Provide Tier 1–2 support for Microsoft 365 services such as Outlook, Teams, and OneDrive
• Deliver Tier 1–2 support for hospitality and access control systems including Lightspeed PMS and Saflok access control, plus Galaxy, Savie, SBA, CITY, EMC systems, and SecureCRT
• Troubleshoot authentication, sync failures, configuration errors, and performance diagnostics
• Configure network printers and troubleshoot printers and peripheral devices
• Support UniFi network environments, including rebooting and troubleshooting access points during outages
• Administer Barracuda Email Security Gateway, including quarantine releases and phishing mitigation, plus encryption and secure email delivery configuration
• Diagnose and replace internal hardware components (such as RAM, SSD/HDD, Wi-Fi adapters, and motherboards) and maintain hardware asset lifecycle tracking
• Document support activities and maintain ticket accuracy
• Support hotel openings, acquisitions, and system transitions, and coordinate vendor escalations with ISPs and telephony/IPTV providers

What you bring

• Microsoft 365 Administration including Exchange Online, licensing, and security controls
• Active Directory experience with user, group, and permission management
• Windows OS imaging and deployment
• File server and NTFS permission management
• Network printer configuration experience
• Comfort providing remote support using remote support platforms
• Strong troubleshooting and root-cause analysis skills
• 2 years of experience in a hotel environment

Preferred experience

• Experience supporting Marriott and/or Hilton IT standards
• Hospitality PMS experience, with Lightspeed preferred
• UniFi network management
• Barracuda email security administration
• Multi-property IT support experience

Benefits and support

• Medical, dental, and vision insurance
• Paid time off (vacation, sick time, holidays)
• Six paid company holidays and one floating holiday
• 401(k) with company match up to 4%
• Life and disability insurance
• Employee assistance programs
• Employee discounts including hotel and travel discounts

Work environment

This role blends hybrid remote and on-site support with travel to hotel properties in a multi-location enterprise hospitality environment.