IT Support Specialist (Mobile Device/Applications)

Infosoft Tecksolutions is hiring an IT Support Specialist focused on mobile devices and applications, supporting end users across North America. This onsite role in Orlando, FL places you in the Power/Energy division, where you will troubleshoot mobile issues, support application configurations, and keep processes and documentation current.

You will work an 8 AM to 5 PM shift while partnering with users, vendors, and internal teams to handle day-to-day support needs and contribute to change-release support for IT system implementations.

Role overview

• Support end users across the region by communicating IT changes and explaining their impact on the customer IT environment
• Provide troubleshooting for mobile devices and mobile applications
• Develop and maintain user guides and instructions for energy-specific application configuration and setup
• Support customers with mobile device updates and upgrades

Collaboration and process documentation

• Work with vendors on service contracts to help customers access the best available options
• Record and document new processes and procedures within service scope, and update existing documentation so coworkers can understand and follow current workflows
• Build a complete understanding of IT separation activities, timelines, technical issues, and solutions in a continuously changing environment
• Support change-release processes for the implementation of IT systems

Working style and communication

• Stay organized and self-motivated, handling problems as they occur and taking appropriate steps to solve difficult or complex issues
• Take direction and switch quickly between tasks
• Seek guidance from the Management Team or others for non-routine or complex problem areas
• Communicate effectively with all levels of the organization, from Senior Management to Individual Contributor

Requirements

• Education or training in Management Information Systems, Computer Science, or a related field is required
• Excellent communication skills (written and oral), including presentation skills, are required

Preferred experience

• Experience with iOS platforms
• Experience with MS Office 365 and related applications
• Familiarity with Cyber Security concepts

Technologies

• iOS platforms
• MS Office 365
• Mobile devices
• Mobile devices and applications

Compensation: USD 21 - 22 per hour. Location: Orlando, FL (onsite).