IT Support Technician

This full-time IT Support Technician role at Northeastern Air Quality provides hands-on IT infrastructure maintenance and technical support to environmental specialists from an onsite location in Vermont.

Job Overview

Northeastern Air Quality is seeking a dedicated IT Support Technician to join our team. This is a full-time, onsite position based in Vermont, Illinois, United States, with a salary of USD 40 - 50 per hour. The role focuses on maintaining IT infrastructure and delivering essential technical support to our team of environmental specialists. The successful candidate will troubleshoot, configure, and support hardware, software, and network resources to ensure smooth daily operations.

Responsibilities

• Provide first and second-line technical support to on-site and remote employees.
• Install, configure, and maintain computer hardware, software, systems, networks, and peripherals.
• Respond to and resolve IT service issues and requests in a timely and professional manner.
• Manage user accounts, including setup for new starters and modifications for existing staff.
• Diagnose and solve hardware and software faults, and perform equipment repairs or replacements.
• Maintain an accurate inventory of IT assets and manage equipment procurement.
• Assist in the roll-out of new applications, systems, and technological upgrades.
• Develop and maintain IT documentation, including procedures and user guides.
• Ensure the security and integrity of our IT systems and data.

Requirements

• Proven experience in an IT support role or a similar position.
• Strong understanding of computer systems, networks, mobile devices, and other technology products.
• Familiarity with both Windows and macOS environments.
• Excellent diagnostic and problem-solving abilities.
• Strong interpersonal and communication skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and manage time effectively.

Technologies

• Windows
• macOS