Colchester, VT (Onsite) offers a stable, people-focused IT role with strong support benefits and growth potential. At HAZELETT CORPORATION, you will help keep employee technology reliable, secure, and efficient while working directly with the people who use it every day.
What You’ll Get
- Medical coverage through 24 plans, with Hazelett paying 100% of premiums for most plans
- Dental insurance: Hazelett pays 100% of Dental Premiums for one of the best plans in the state
- Life, AD&D, and Short-Term Disability Insurance
- 401(k) with matching after 90 days, with full vesting once you contribute
- 9 Company Holidays
- 4 weeks of paid time off
- On-site Athletic Trainer
- Free use of the company beach on Malletts Bay and discounted boat mooring
- Opportunities for growth and skill development
Role Overview
Hazelett is hiring an IT Support Technician for the Information Technology team. You will serve as the first point of contact for day-to-day employee IT support, helping maintain dependable systems across desktops, laptops, printers, and mobile devices, along with Microsoft 365 and related business applications.
Responsibilities
- Act as the first point of contact for employee IT support requests
- Troubleshoot hardware, software, printer, mobile device, and workstation issues
- Configure, install, and deploy new computers, peripherals, and software
- Support Microsoft Windows, Microsoft 365, Active Directory, and related business applications
- Assist with user account administration, permissions, and access management
- Document technical solutions, procedures, and system configurations
- Assist with system backups and data recovery processes
- Test new software releases and recommend improvements
- Follow IT security policies and help maintain a secure technology environment
- Escalate complex issues to senior IT staff when appropriate
- Provide outstanding customer service while supporting employees across the organization
Requirements
- 2+ years of experience providing technical support in an IT support or help desk environment
- Strong troubleshooting and problem-solving skills
- Experience supporting Microsoft Windows, Microsoft 365, and Active Directory
- Familiarity with networking fundamentals including TCP/IP, DNS, and DHCP
- Excellent verbal and written communication, with the ability to explain technical concepts to non-technical users
- Strong organizational skills, with the ability to prioritize multiple tasks
- Customer-focused mindset and commitment to exceptional service
- Ability to quickly learn new technologies and adapt to changing business needs
- Flexibility to occasionally work evenings or weekends when required
- Ability to work independently while collaborating effectively with a team
Education: Associate degree in Computer Science, Information Technology, or a related field.
Compensation: $26 - $30 per hour.
Technologies: Microsoft Windows, Microsoft 365, Active Directory, TCP/IP, DNS, DHCP.
