This position is no longer accepting applications
Closed on August 26, 2026.
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IT Support Technician – Level II
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Job Description
Location: Morganville, NJ (onsite). Salary: USD 70,000 - 80,000 per year. This onsite IT Support Technician II role at Macro Technology Group emphasizes a benefits-forward environment with 401(k) matching, dental, health, and vision insurance, plus paid time off. The position provides hands-on support for client infrastructure, Microsoft 365, and cloud platforms, with end-to-end issue management and direct client interaction.
Responsibilities
- Provide ongoing support for client infrastructure, Microsoft 365 environments, and cloud platforms
- Monitor and assist with backup and recovery platforms
- Diagnose and resolve infrastructure, cloud, and security issues independently
- Own issues through to resolution to maintain stable operations
- Communicate clearly with clients throughout the support lifecycle
- Collaborate with a team of engineers to troubleshoot and solve problems
Requirements
- A minimum of two years of experience delivering Tier 1 IT support in an MSP or comparable environment
Technologies
- Microsoft 365
- Exchange
- Entra/Azure AD
- Intune
- SharePoint
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Questions
- This position is based in our Morganville, NJ office. Are you able to commute daily?
- Do you have prior experience working in an MSP environment? If yes, how many years?
- How would you rate your proficiency with Microsoft 365 administration (Exchange, Entra/Azure AD, Intune, SharePoint)?
- How many clients or tenants have you supported concurrently in a previous role?
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