IT Support Technician – Level II
Active Directory
Azure Active Directory
Backup And Disaster Recovery
Cloud Platforms
Customer Support
Device Management
End User Support
Identity and Access Management
Incident Management
Information Technology (IT)
IT Operations
IT Services
Microsoft 365
Microsoft Intune
Mobile Device Management
Office 365
Office365
SharePoint
Technical Support
Job Description
Location: Morganville, NJ (onsite). Salary: USD 70,000 - 80,000 per year. This onsite IT Support Technician II role at Macro Technology Group emphasizes a benefits-forward environment with 401(k) matching, dental, health, and vision insurance, plus paid time off. The position provides hands-on support for client infrastructure, Microsoft 365, and cloud platforms, with end-to-end issue management and direct client interaction.
Responsibilities
- Provide ongoing support for client infrastructure, Microsoft 365 environments, and cloud platforms
- Monitor and assist with backup and recovery platforms
- Diagnose and resolve infrastructure, cloud, and security issues independently
- Own issues through to resolution to maintain stable operations
- Communicate clearly with clients throughout the support lifecycle
- Collaborate with a team of engineers to troubleshoot and solve problems
Requirements
- A minimum of two years of experience delivering Tier 1 IT support in an MSP or comparable environment
Technologies
- Microsoft 365
- Exchange
- Entra/Azure AD
- Intune
- SharePoint
Benefits
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Application Questions
- This position is based in our Morganville, NJ office. Are you able to commute daily?
- Do you have prior experience working in an MSP environment? If yes, how many years?
- How would you rate your proficiency with Microsoft 365 administration (Exchange, Entra/Azure AD, Intune, SharePoint)?
- How many clients or tenants have you supported concurrently in a previous role?
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