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TeamLogic IT

Level 2 Engineer/Technician (MSP Help Desk & Project Work)

TeamLogic IT
Memphis, TN $25 - $30/hr Full time Posted 17d ago
Active Directory Cloud Platforms Customer Support End User Support Hardware Support Help Desk Support Identity and Access Management Incident Management Information Technology (IT) IT Operations IT Services Level II Mac Microsoft 365 Onsite Phone Support Remote Support Technical Support Windows Windows Server
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Job Description

The Level 2 Engineer/Technician role at TeamLogic IT focuses on delivering advanced end user support and leading MSP help desk and project initiatives in a hybrid Memphis, Tennessee setting.

Responsibilities

  • Deliver high level technical support through phone, email, and the client portal to resolve issues promptly and effectively.
  • Own provisioning and device setup for new hires to ensure a smooth onboarding experience.
  • Prioritize and manage incidents and service requests to meet or exceed service level agreements.
  • Use remote diagnostics and monitoring tools to diagnose and resolve problems efficiently.
  • Conduct hands-on troubleshooting, hardware repairs, and installations as needed.
  • Administer and maintain core IT infrastructure including servers, firewalls, and network devices.
  • Implement and maintain security controls, including antivirus solutions and updates.
  • Provide expert level server administration covering Active Directory, File & Print Services, DNS, and DHCP.
  • Assist in the design and architecture of network and server solutions.
  • Foster strong relationships with clients and internal teams with a customer-first mindset.
  • Stay current with evolving industry standards and best practices.

Requirements

  • Three or more years of hands-on IT support experience, ideally in an MSP setting.
  • Strong troubleshooting skills across desktop and server operating systems, including Windows 11, Server 2022, 2025, and macOS.
  • Excellent communication with an emphasis on empathy, active listening, and rapport building.
  • Proficiency in Active Directory, Entra ID, Intune, Purview, UTM firewalls, and general network administration.
  • Strong business acumen to align technology solutions with client objectives.
  • Relevant certifications in cybersecurity and compliance are required, with CompTIA Security+ specifically noted as required.
  • Valid driver’s license and willingness to travel to client locations as needed.

Technologies

  • Microsoft 365
  • Entra ID
  • Intune
  • Windows
  • macOS
  • Active Directory
  • File & Print Services
  • DNS
  • DHCP
  • Purview
  • UTM firewalls
  • Ninja RMM
  • Autotask PSA
  • antivirus solutions
  • Windows Server 2022
  • Windows Server 2025
  • Windows 11

Benefits

  • Health insurance
  • Health savings account
  • Paid time off
  • Professional development assistance
  • Tuition reimbursement

Preferred Experience

  • Sales engineering and proposal writing experience.
  • Experience in IT solution design and implementation.

Education

High school or equivalent (Preferred)

Experience

Level 2 Engineer/Technician (MSP Help Desk & Project Work): 3 years (Required)

License and Certification

  • Driver's License (Preferred)
  • CompTIA Security+ (Required)

Ability to Commute

Memphis, TN 38125 (Required)

Work Location

Hybrid remote in Memphis, TN 38125

Job Type

Job Type: Full-time

Pay

Pay: $25.00 - $30.00 per hour

Expected Hours

Expected Hours: 40.0 per week

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