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TIC Business Consultants Ltd

MSP IT Support Engineer

TIC Business Consultants Ltd
North Andover, MA $55k - $65k/yr Full time Posted 15d ago
Active Directory Cloud Platforms Customer Support End User Support Field Service Help Desk Support Identity and Access Management Information Technology (IT) IT Operations IT Services Managed Service Provider Managed Services Microsoft 365 Network Support Office 365 Onsite Phone Support Remote Support Technical Support Windows
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Job Description

TIC Business Consultants Ltd is seeking a hands-on MSP IT Support Engineer to support end users and help keep client networks running smoothly. This hybrid role combines remote troubleshooting with on-site work for clients in the Boston area, including scheduling field visits and rotating on-call coverage.

Based in North Andover, MA, the position supports clients through a mix of ticket-based assistance, network monitoring, and occasional on-site project and support work. Compensation for the role is USD 55,000 - 65,000 per year.

What you will do

  • Support and track end user support tickets
  • Handle day-to-day troubleshooting for client issues
  • Schedule field visits when on-site support is required
  • Monitor client networks as part of day-to-day MSP operations
  • Provide on-site client visits, including on-site project work and onsite support when needed
  • Deliver remote support to clients in the Boston area, making the role hybrid

What you bring

  • Reliable transportation and ability to travel to client locations as required
  • High-speed internet at home to support clients remotely
  • Ability to work a rotating on-call shift
  • Degree in Computer Science or equivalent experience
  • Experience maintaining, troubleshooting, and supporting technology environments
  • Understanding of operating platforms, connectivity, security, and information storage
  • Strong knowledge of Microsoft Operating Systems and desktop applications
  • Knowledge of Microsoft Server OS, Exchange, Active Directory, and DNS is a plus
  • Preferred: understanding of domains, TCP/IP, VPNs, and firewalls
  • Knowledge of smart phones (including iPhone, iPad, and ActiveSync), plus related support
  • Plus: experience with VMware, Citrix, and Microsoft Hyper-V
  • Experience with Microsoft 365 and cloud networks
  • Experience with RMM tools (Datto RMM, NinjaOne, ConnectWise, etc.)
  • Knowledge of ticketing systems (Autotask, ConnectWise, ServiceNow, Jira, etc.)
  • Familiarity with backup solutions and issue resolution
  • Certifications in CompTIA+ or other training programs are welcome
  • Ability to work effectively and independently, provide detailed documentation, and follow up well across a variety of environments

Tools and technologies

In this role, you may work with M365, malware and virus removal, Windows Operating Systems, Veeam, Datto, Datto RMM, Autotask, Active Directory, DHCP/DNS, ESXi/Hyper-V, SonicWALL, Ubiquiti, and Cisco, along with server platforms including Microsoft Server OS, Exchange, TCP/IP, VPNs, and firewalls. Additional exposure may include Smart Phones, iPhone, iPad, ActiveSync, VMware, Citrix, Microsoft Hyper-V, Microsoft 365, cloud networks, NinjaOne, ConnectWise, ServiceNow, Jira, and backup solutions. Training and qualifications may include CompTIA+.

Benefits

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off

Work location and travel

  • Work location: Hybrid remote in North Andover, MA
  • Travel: 75% (required)

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