Onsite Help Desk Technician

Responsibilities

• Perform on site support at the customer site in Ball Ground, GA.
• Deliver on site technical assistance to end users and devices.
• Assist with imaging tasks to deploy systems.
• Manage password procedures and resets for user accounts.
• Oversee mobile endpoint management and related configurations.
• Provide phone system support and related communications tooling.
• Collaborate closely with the in house development team to ensure alignment.
• Operate as a technology focused role with direct responsibility for support, engineering, uptime and integrity of the customer environment.
• Apply hands on expertise to deliver advanced support and share knowledge across technology domains.
• Provide server related support and administration.
• Remediate client tickets to resolution and document actions taken.
• Follow company and department processes and procedures.
• Communicate proactively with team, management, project management and the client to document issues, clarify solutions, and resolve with appropriate urgency.
• Maintain client satisfaction and accountability through resolution, including delegation or hand off as needed.

Requirements

• Minimum 2 years of experience with Microsoft desktop operating systems including Windows 7 through Windows 10.
• Working knowledge of IT security concepts including malware remediation using antivirus and endpoint security tools.
• At least 2 years of experience with business productivity applications such as Microsoft Office, Office365, and G Suite.
• Two or more years of experience with Microsoft Windows Server 2008-2016 operating systems.
• Proficiency with Active Directory, DHCP, DNS, and server roles and services.
• Hands-on experience with Microsoft Exchange Server and Exchange Online.
• Two years of LAN/WAN networking experience including TCIP/IP, Subnet, VLAN, Site-to-Site VPN, and remote management tools.
• Working knowledge of virtualization platforms such as VMware and Hyper-V.
• Basic knowledge of MacOS.

Technologies

• Windows 7-10
• Antivirus and endpoint security tools
• Microsoft Office, Office365, G Suite
• Windows Server 2008-2016
• Active Directory, DHCP, DNS, server roles and services
• Exchange Server and Exchange Online
• TCIP/IP, VLAN, Site-to-Site VPN, Remote Management tools
• VMware, Hyper-V
• MacOS

Benefits

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location

• In person