Senior IT Support Specialist

Hearth is building innovative software with a mission-driven, values-based culture, and this role helps keep the company moving by removing blockers and strengthening security practices. This Senior IT and Security position is based in New York, NY (SoHo), onsite five days a week and works as a team of one to support employees, manage onboarding and off-boarding, oversee a MacBook fleet, and keep the organization audit-ready for SOC2 through Vanta.

You will have a front-row seat at a fast-growing tech startup, with real ownership from day one. If desired and the fit is right, the role can expand into Office Manager responsibilities (reception, supplies, guest coordination) with compensation adjusted accordingly.

Responsibilities

• Serve as the first stop for IT issues across the company, resolving day-to-day tickets (around 10 per day) quickly and independently.
• Own onboarding and off-boarding end to end, including documentation that makes a new hire’s first day feel seamless.
• Partner with People Operations to keep Hearth audit-ready in Vanta, owning the operational side of maintaining compliance.
• Manage the end-to-end lifecycle of the MacBook fleet, including provisioning, deployment, MDM administration and security compliance, updates, and onboarding/off-boarding.
• Administer Mac access across tools such as Dialpad and Salesforce, tighten access controls, and improve how IT runs by automating repetitive support with AI where it makes sense.
• If it’s the right fit, expand into Office Manager responsibilities including reception, supplies, and guest coordination.

Requirements

• Prior experience as the main IT point person (or a core IT specialist) at a similar-sized company, able to operate independently without hand-holding.
• Experience administering a Mac fleet, ideally from another startup.
• Strong written communication, with much of the work happening over Slack.
• Working knowledge of SOC2 compliance.
• Ability to be on-site at the SoHo office five days a week.
• Experience building AI-powered workflows or automations (for example, auto-resolving routine support tickets).
• Familiarity with Okta or similar identity and access management tools.
• Comfort owning the SOC2 process in Vanta; deep years-long compliance background is not required since much of it is learnable.

Technologies

• Vanta, MacBook, MDM, Dialpad, Salesforce, Okta, Slack

Benefits

• Mission-driven, values-based culture
• Unmatched opportunities to learn and develop; front-row seat at a fast-growing tech startup
• Generous PTO, plus paid company holidays
• Medical, dental, and vision options
• 401(k)
• Free Employee Assistance Program
• Parental Leave Program
• Pet Insurance

What success looks like in your first 90 days

• Employees are consistently unblocked, with tickets resolved promptly and without long delays.
• A documented, repeatable onboarding and off-boarding process is in place.
• Work related to SOC2 compliance is progressing smoothly and on track.

Location: NYC onsite in SoHo with the CEO and other key roles in the business.

Salary: USD 110,000 - 135,000 per year.

Hearth believes in the energy, connection, and serendipity of in-person work culture for builders committed to creating innovative software and making a significant positive impact in the world.

Note: Hearth is not looking for someone who needs hand-holding for this scope. They need a capability that aligns with being a department of one.