Control Panel Technical Support Specialist
Job Description
SJE offers a benefits-forward environment that supports professional growth and meaningful impact. You’ll find competitive pay, a robust benefits package, and a collaborative culture that values problem solving and teamwork. This role is customer facing, with opportunities to collaborate across sales, engineering, marketing, manufacturing, and operations, helping customers through technical challenges while contributing to a shared mission.
Location: Largo, FL (remote) or Ashland, OH, or remote.
Benefits
- Health insurance
- Life insurance
- Short-term disability insurance
- Long-term disability insurance
- Dental insurance
- Vision insurance
- Other benefit options
Why work with us
At SJE, we support your professional growth while making a real impact. Expect competitive pay, solid benefits, and a collaborative culture that encourages creativity and problem solving. You will be part of a team where your contributions matter and your work helps you build a lasting career.
Responsibilities
- Troubleshoot, research, and diagnose technical issues for electrical control panels by phone or email.
- Assist customers with technical questions and serve as the service contact for control floats, alarms, and standard catalog control panels.
- Maintain customer contact and case records using incident tracking software, and generate reports as requested.
- Distribute documentation to customers as needed.
- Collaborate with functional areas such as sales, engineering, marketing, manufacturing, and operations.
Requirements
- Exceptional communication skills
- Strong knowledge of product offerings
- Ability to work effectively as a team player
- Comfort using computers and software to perform tasks and configure control panels
- Ability to read electrical schematics and wiring diagrams
- Experience with component testing, electrical troubleshooting, and signal tracing
- Familiarity with AutoCAD Electrical (preferred/beneficial)
Technologies
AutoCAD Electrical
Questions about the role
Up to 120 hours of Paid Time Off in the first year plus 8 paid holidays Largo, FL 33773 or Ashland, OH 44805 (addresses available by request)
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