Desktop Support L2/L3
Active Directory
Cloud Platforms
End User Support
Hardware Support
Help Desk Support
Identity and Access Management
Incident Management
Information Technology (IT)
IT Operations
IT Services
ITSM
Level II
Microsoft 365
Network Support
Office 365
Onsite
Phone Support
Server Management
Service Desk
Technical Support
Windows
Job Description
Robert Half invites applications for a Desktop Support L2/L3 role based onsite in Midland, Texas. This hands-on IT technician will support end users and manage the ticketing workflow from intake to resolution, addressing hardware, software, network, and account issues across the organization.
Role overview
The position provides Level 2 and Level 3 technical support to a diverse user base, with responsibility for guiding issues from initial report through final fix. The role encompasses troubleshooting across hardware, software, network, and account problems within a structured ticketing framework.
Responsibilities
- Serve as a hands-on support resource for users across the company, delivering assistance in person, by phone, and via email.
- Own and administer the IT service desk workflow, including triage, prioritization, assignment, and end-to-end ticket tracking.
- Resolve a broad range of hardware, software, network, and account issues, escalating or researching complex problems to achieve resolution.
- Provide support for Windows Server environments, Active Directory, and Microsoft 365 / Entra ID, along with related admin portals.
- Troubleshoot network connectivity across corporate and field locations, covering TCP/IP, DNS, DHCP, VPN, and Wi-Fi.
- Manage endpoint deployment activities such as imaging, patching, and general device management (including Intune/MDM).
- Create and maintain documentation, knowledge-base articles, and standardized support procedures.
- Utilize scripting or automation (PowerShell or similar) to reduce manual workloads where beneficial.
Requirements
- 3+ years of hands-on IT support experience across a variety of users and issues.
- Experience owning or administering a ticketing or ITSM system.
- Working knowledge of Windows Server, Active Directory, and Microsoft 365 / Entra ID.
- Solid networking fundamentals (TCP/IP, DNS, DHCP, VPN) with the ability to troubleshoot across multiple sites.
- Comfort with endpoint deployment, Intune, Autopilot, and general device management.
- Willingness to travel to locations to service systems, hardware, and network equipment.
Technologies
- Windows Server
- Active Directory
- Microsoft 365
- Entra ID
- Intune
- Autopilot
- PowerShell
Benefits
- Medical insurance
- Vision insurance
- Dental insurance
- Life insurance
- Disability insurance
- 401(k) plan
- Free online training
Location and compensation
Location: Midland, TX (on site)
Compensation: Hourly: USD 35 - 40 per hour; Annual salary range: USD 70,000 - 80,000
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