IS Help Desk Technician

The IS Help Desk Technician provides onsite support to end users and software developers from the Lake Oswego office, while also assisting with support needs in other US-based locations. This position acts as a trusted point of contact for the Corporate IS team through help desk support, deployments, troubleshooting, and customer service, with coordination across a global IS organization.

Location and Work Setup

• Location: Lake Oswego, OR (onsite)
• Travel requirement: 0-5%

Compensation

• Hiring range: $19.62–$24.52 per hour
• Pay rate type: Hourly
• Bonus eligible: No
• Commission eligible: No

Core Responsibilities

• Provide help desk support to end users and support hardware and software deployments.
• Deliver a high level of customer service and professionalism in all interactions.
• Resolve technical issues independently or in collaboration with other IS staff and available resources, ensuring timely and effective outcomes.
• Communicate with peers, IS staff, IS management, business group managers, and other employees to support end users and corporate IS infrastructure.
• Apply strong troubleshooting practices for hardware used by Trimble’s computer user community, with an emphasis on Dell, Apple, and various mobile phones and tablets.

Required Qualifications

• Minimum Associate's Degree in Information Technology, or vocational/technological education in Information Technology.
• Alternative option: 6+ years of relevant experience, along with IT certifications such as ITIL and CompTIA A+.
• Excellent communication skills in English, verbal and written.
• Proven ability to provide effective customer service to both technical and non-technical personnel.
• Strong organization skills.
• Ability to independently maintain and renew continuous relationships with established suppliers, partners, and stakeholders.
• Experience documenting technical information in ITSM systems and managing ticket lifecycle effectively.
• Experience with asset lifecycle management.
• Thorough experience with Windows, macOS, Linux, mobile devices, tablets, printers, and conference room equipment.
• Foundational knowledge of networks, cybersecurity, the client-server model, and on-prem and cloud-based endpoint management platforms.
• Proven experience with macOS and Linux to deploy and troubleshoot the OS using existing tools and documentation.
• Experience with scripting and automation such as PowerShell, Bash, or Python to improve operational efficiency.

Relevant Technologies

• ITIL
• CompTIA A+
• ITSM systems
• Windows, macOS, Linux
• Mobile devices, tablets
• Printers, conference room equipment
• Networks, cybersecurity
• Client-server model
• On-prem endpoint management platforms, cloud-based endpoint management platforms
• PowerShell, Bash, Python
• Google Workspace

Benefits

• Medical, Dental, Vision
• Life and Disability
• Time off plans
• Retirement plans
• Tax savings plans for health, dependent care, and commuter expenses
• Paid Parental Leave
• Employee Stock Purchase Plan

Application Information

• How to apply: Submit an online application by clicking the “Apply Now” button on this posting.
• Application deadline: Trimble accepts applications on an ongoing basis until the position is filled.