Help Desk Technician

This part-time IT Help Desk Technician role supports on-site operations in Pembroke, MA, with occasional travel to job sites. The position centers on administering Microsoft 365, SharePoint, and Microsoft Surface devices across office and field locations, with a potential pathway to full-time employment after a successful trial period.

Role Overview

A dependable, hands-on support specialist will assist with daily technology needs, working across office environments and visiting job sites as required to keep systems running smoothly and staff productive.

Responsibilities

• Maintain, troubleshoot, and service office printers and peripheral hardware
• Administer and support Microsoft Office 365 for end users, including email, Teams, and licensing
• Manage and maintain SharePoint sites, permissions, and document libraries
• Provide general PC help desk support, covering hardware, software, connectivity, and user accounts
• Support and maintain cloud-based software platforms used across the organization
• Travel to job sites as needed to deliver on-site IT support and troubleshooting
• Configure, deploy, and support Microsoft Surface devices for staff

Requirements

• Experience with the Microsoft 365 ecosystem including Outlook, Teams, SharePoint, and OneDrive
• Familiarity with Microsoft Surface hardware setup and troubleshooting
• Comfortable working with cloud-based tools and SaaS platforms
• Strong communication skills and a patient, service-oriented approach
• Valid driver's license and ability to travel to local job sites as required
• Ability to work independently and manage multiple support requests simultaneously

Technologies

• Microsoft Office 365
• Outlook
• Teams
• SharePoint
• OneDrive
• Microsoft Surface

About the Role

The organization seeks a reliable, hands-on IT Help Desk Technician to handle day-to-day technology needs. This position is part-time with a clear path to full-time employment after a trial period. The role involves supporting staff across office locations and occasional travel to job sites to maintain productivity and system reliability.

Compensation & Schedule

• Pay rate: $24 per hour
• Pay range: $20.00 - $25.00 per hour
• Employment type: Part-time
• Growth path: Full-time after trial

Location

On-site role based in Pembroke, MA. Occasional travel to local job sites as required.

Benefits

• Paid time off