Help Desk Technician

Jellygit is seeking an onsite Help Desk Consultant to support go-live activities and day-to-day operations in Summerville, SC. This role combines hands-on troubleshooting with direct user support, helping keep business-critical systems running smoothly. The position is available starting October 1, 2026 and will run through January 15, 2027, with potential for extension or conversion to full-time employment. Pay is $21.00 to $24.00 per hour.

Responsibilities

• Provide onsite help desk support during go-live and subsequent operations.
• Set up, configure, and troubleshoot computers, handheld scanners, and label printers.
• Resolve user issues involving Microsoft 365, Entra ID, Intune, and Active Directory.
• Record, track, and resolve requests in a ticketing system.
• Escalate more complex issues and collaborate with other IT teams to restore service quickly.

Requirements

• Experience in a Level 2 help desk or desktop support role (Level 2 experience preferred).
• Hands-on experience configuring and troubleshooting hardware, especially handheld scanners and label printers.
• Working knowledge of Microsoft 365, Entra ID, Intune, and Active Directory.
• Experience using a ticketing system.
• Mac support experience is a plus.

Tools and Technologies

• Microsoft 365
• Entra ID
• Intune
• Active Directory
• Ticketing system

Schedule, Location, and Interview

• Location: Summerville, SC (onsite), with work described as on the road.
• Schedule: Six days per week; see shifts below.
• Interview: Video or onsite.