IT Support Administrator I

Affirm is hiring an IT Support Administrator to support its New York City office and the technology infrastructure that keeps teams productive. This hybrid role focuses on troubleshooting end-user issues, maintaining conferencing technology, and supporting secure, compliant systems for daily work.

You will help manage and protect enterprise IT assets, provide both local and remote support, and keep documentation and compliance standards up to date. The role also includes monitoring for security threats and malware, along with occasional support of local network infrastructure.

What You’ll Do

• Provide local support and troubleshoot users within the NYC office
• Deliver remote troubleshooting and support for end-user issues
• Educate on and enforce IT compliance and policy obligations
• Maintain Zoom Rooms and AV hardware in conference rooms
• Monitor for security threats and malware to help protect users
• Occasionally maintain in-office, local network infrastructure
• Maintain enterprise systems and company IT assets, including servers and desktops

Core Requirements

• Experience with macOS administration and support
• Ability to improvise and find immediate solutions
• Experience managing formal ticketing systems
• Experience administering SaaS technologies
• Flexibility to work with all types of technology
• Experience with machine and account provisioning and deprovisioning
• Experience managing enterprise security, including:
  • Mobile device management technologies
• Willingness to grow, learn, and stay proactive in finding new, efficient solutions

Technologies You May Work With

• macOS, Windows
• Printers and network devices
• Zoom Rooms and AV hardware
• SaaS
• Endpoint security, including disk encryption, OS firewalls, and laptop/mobile lockdown
• Email security for signed and encrypted email communication
• Google for Business
• Mobile device management technologies

Security Focus

• Endpoint security capabilities, including disk encryption, OS firewalls, and laptop/mobile lockdown
• Email security tools for signed and encrypted email communication

Plus Qualifications

• Experience administering Google for Business
• Self-motivated approach to learning and advancing in IT
• Experience with AV systems
• Ability to explain complex technical concepts without being condescending
• Apple Certified Associate or ACSP certification
• Automation and scripting experience
• Willingness to go beyond traditional IT support to help the office and company operate efficiently
• Confidence to maintain office IT infrastructure independently when needed

Compensation & Benefits

Pay Grade: E. Equity Grade: 2. Base pay is part of a total compensation package that may include equity rewards and monthly stipends for health, wellness, and tech spending, along with benefits.

• USD 80,000 - 100,000 per year (USA base pay range: CA)
• 100% subsidized medical coverage; dental and vision for you and your dependents
• Flexible Spending Wallets
• ESPP: employee stock purchase plan to buy Affirm shares at a discount
• Competitive vacation and holiday time off
• Monthly stipends for health, wellness, and tech spending

Additional notes: Visa sponsorship is not available for this position. Affirm is proud to be a remote-first company, and you can work almost anywhere within the country of employment. Proximal roles may work remotely but will occasionally need to work out of their assigned Affirm office; a limited number of roles remain office-based due to the nature of responsibilities.

Affirm also supports candidates through an inclusive interview experience, including reasonable accommodations for people with disabilities during the hiring process.