IT Support Specialist - IV

Viridian is hiring a Service Desk Support Specialist (IT Support Specialist - IV) to deliver Tier 2 technical support across end-user devices, Microsoft 365, and hybrid infrastructure while improving service reliability.

Responsibilities

• Troubleshoot simple and complex issues across Windows desktop, laptop, and mobile devices
• Provide Tier 2 support for Microsoft 365 services, including Outlook and Exchange Online (mail flow, profiles, permissions)
• Support Microsoft Teams (calling, meetings, client issues)
• Support OneDrive and SharePoint Online (sync, access, permissions)
• Resolve identity and authentication issues including password resets, MFA, and conditional access
• Troubleshoot VPN, remote access, and hybrid connectivity problems
• Manage user accounts, security groups, and permissions in on-prem Active Directory
• Manage user accounts, security groups, and permissions in Azure AD / Microsoft Entra ID
• Support user lifecycle activities: onboarding, role changes, offboarding
• Assist with Hybrid Azure AD Join and device registration issues
• Support administration and monitoring of Windows Server (on-prem)
• Support administration and monitoring of Azure and Microsoft 365 services
• Monitor and support Azure AD Connect
• Monitor and support on-prem AD
• Monitor and support File and print services
• Monitor and support Backup and recovery jobs
• Apply patches, updates, and configuration changes in line with change management procedures
• Support virtualization platforms (Hyper-V) as needed
• Maintain system documentation and asset inventories
• Identify recurring issues and contribute to root cause analysis
• Support security initiatives including phishing response, account compromise remediation, and access reviews
• Participate in after-hours or on-call rotations as required

Requirements

• 2-4 years of experience in Tier 2 helpdesk, technical support, or junior systems administration roles
• Strong experience supporting Windows endpoints in an enterprise environment
• Working knowledge of Microsoft 365 and hybrid identity concepts
• Hands-on experience with Active Directory user and group management
• Solid understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN
• Experience using ticketing systems and documenting technical solutions
• Strong communication and customer service skills

Preferred Qualifications

• Experience with Microsoft Entra ID, Azure AD Connect, or Active Roles
• Exposure to Intune, Conditional Access, or device compliance policies
• PowerShell scripting for basic administration or troubleshooting

Technologies

• Microsoft 365, Outlook, Exchange Online, Microsoft Teams
• OneDrive, SharePoint Online
• MFA, Conditional Access
• VPN, remote access, hybrid connectivity
• On-prem Active Directory
• Azure AD, Microsoft Entra ID
• Hybrid Azure AD Join
• Windows Server, Azure
• Azure AD Connect
• Hyper-V
• TCP/IP, DNS, DHCP
• Ticketing systems, PowerShell

Core Competencies

• Strong troubleshooting and analytical skills
• Attention to detail and documentation discipline
• Professional communication with technical and non-technical users

Work Location

• Saint Petersburg, FL (remote)

Pay

• $22.00 - $24.00 per hour