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TSI Colorado

IT Systems Engineer (Field & Help Desk)

TSI Colorado
Colorado Springs, CO $69k - $83k/yr Full time Posted 12d ago
End User Support Field Service Help Desk Support Identity and Access Management Information Technology (IT) IT Operations IT Services Microsoft 365 Microsoft Exchange Onsite Systems Engineer Technical Support Windows
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Job Description

TSI Colorado is seeking an IT Systems Engineer (Field & Help Desk) to deliver on-site and remote support across client environments in Colorado Springs, CO. In this role, you will function both as a field technician and a help desk escalation point, resolving complex problems while supporting deployments and onboarding activities. The position emphasizes hands-on troubleshooting across Windows Desktop, Windows Server, M365, and advanced networking.

What you’ll do

  • Lead projects and support team members during infrastructure deployments.
  • Provide on-site and remote help desk assistance, including high-level troubleshooting.
  • Configure and maintain Windows Server, Exchange, and cloud environments such as M365 and Google Workspace.
  • Manage and troubleshoot firewalls, VPNs, VLANs, and wireless technologies.
  • Own backup maintenance and data recovery procedures.
  • Maintain meticulous client documentation and complete daily time entry.
  • Explain complex technical issues in plain language for non-technical clients and provide accurate task time estimates.

Key technical focus

  • Networking: TCP/IP, DNS, DHCP, VLANs, VPNs, wireless technologies, routing and firewalling fundamentals.
  • Cloud and productivity: M365 and Google Workspace administration, including tenant setup, licensing, and mail flow rules.
  • Server administration: Windows Server role and feature management and event log troubleshooting, along with Active Directory support.
  • Security: MFA concepts and endpoint security tooling such as EDR/XDR, with SOC-related understanding.
  • Virtualization and recovery: VMware and Hyper-V resource and snapshot management, plus bare metal and granular file restores.

Requirements

  • Deep understanding of TCP/IP, DNS, DHCP, and security fundamentals including MFA, EDR, and SOC.
  • Hands-on experience with Server hardware (CPU/RAID), network provisioning and installation, and mobile device management for iOS/Android.
  • Strong attention to detail, a solution-focused approach, willingness to ask for help when needed, and the ability to troubleshoot independently before escalating.
  • Ability to lift 50 lbs and climb a ladder.
  • Must currently reside within the Colorado Springs area, hold a valid Driver’s License with a clean driving record, and have reliable personal transportation for daily client visits.

Professional standards

  • Time Entry: Can you consistently account for 9 hours of daily activity (billing/admin)? [YES / NO]
  • Client Communication: Can you provide ETAs and “next steps” before leaving a site? [YES / NO]
  • Technical Briefing: Can you lead a pre-project call to explain technical plans to clients? [YES / NO]
  • Documentation: Can you update network maps and SOPs immediately after changes? [YES / NO]
  • Local Work: Are you currently located in the front range and able to report on-site / drive to client locations daily? [YES / NO]

Schedule and compensation

  • Salary: USD 68,962 - 83,051 per year.
  • Minimum experience: 2 years.
  • Benefits: Flexible schedule.

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