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Alvanon, Inc.

Part-Time Helpdesk Technician

Alvanon, Inc.
Manhattan, NY $25 - $30/hr Part time Posted 3d ago
Active Directory Cloud Platforms Computer Skills Device Management End User Support Endpoint Management Google Workspace Hardware Deployment Hardware Support Help Desk Support Identity and Access Management Information Technology (IT) IT Operations IT Services Level II Microsoft 365 Microsoft Intune Mobile Device Management Office 365 Onsite Technical Support Windows Workstations
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Job Description

Based in Manhattan, Alvanon, Inc. is seeking a Part-Time Helpdesk Technician to serve as the on-site IT contact for the New York office. The role supports 25–30 local users, handling hardware deployments, workspace infrastructure, and in-person support while coordinating with a global IT organization.

Role overview

We are looking for a proactive, customer-focused Part-Time Helpdesk Technician to act as the dedicated on-site technical resource for our New York location. As the primary local point of contact for hardware and workspace IT needs, you will deliver hands-on support, manage local deployments, and collaborate with the broader IT team to maintain smooth operations.

Responsibilities

  • On-Site User Support: Provide Tier 1 and Tier 2 troubleshooting for local employees facing hardware, software, connectivity, or printing issues.
  • Workstation Deployment: Perform laptop staging, imaging, and profile setup for new hires in alignment with internal SOPs.
  • Identity & Endpoint Management: Provision local computer accounts via Microsoft Entra ID (Intune) and synchronize user emails using Google Workspace tools.
  • Asset Tracking & Inventory: Maintain the online Asset Report system, updating hardware statuses, serials, and assignments in real time.
  • Workspace & AV Upkeep: Maintain office tech hygiene, conference room Zoom/Teams setups, cabling, printer maintenance, and monitoring of network hardware.
  • Cross-Border Coordination: Document session logs and technical updates for the remote IT Manager in Hong Kong, and work with the NY Office Manager on physical space adjustments and device logistics.

Requirements

  • Operating Systems: Advanced skills configuring, updating, and troubleshooting Windows 10/11; basic macOS knowledge is a plus.
  • Identity & Cloud Platforms: Hands-on experience with Microsoft Entra ID (Azure Active Directory), Microsoft Intune, and Google Workspace administration.
  • Mail Client Ecosystems: Strong understanding of Microsoft Outlook profiles and experience implementing mail synchronization bridges (GWSMO).
  • Hardware Aptitude: Proficient in diagnosing and repairing enterprise laptops (Dell XPS, Lenovo ThinkPad), docking stations, and commercial network printers.
  • Process-Driven Mindset: Ability to follow detailed, multi-step technical manuals and checklists while adhering to security baselines.
  • Communication & Character: Excellent verbal and written English skills; capable of working independently with professionalism and reliability.

Technologies

  • Microsoft Entra ID (Azure Active Directory), Microsoft Intune, Google Workspace
  • Microsoft Outlook, GWSMO
  • Windows 10, Windows 11, macOS
  • Dell XPS, Lenovo ThinkPad
  • Zoom, Teams

Pay

Compensation: USD 25.00 - 30.00 per hour

Work location

Onsite in Manhattan, NY

Preferred requirements

  • Currently pursuing or holding a degree in Computer Science, Information Technology, or a related field.
  • Relevant foundational certifications (CompTIA A+, Network+, Security+, or Microsoft Certified Fundamentals).
  • Experience using encrypted password vaults (e.g., 1Password) and centralized knowledge bases.

To apply

Submit your resume and a brief summary of your technical background to [email protected] with the subject line "Part-Time Helpdesk Technician - NYC".

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