Restaurant IT Support Specialist (Mobile Position) OTP

Mobile, onsite IT support across multiple locations with a focus on keeping restaurant operations running smoothly. This role supports restaurant teams through a mix of on-the-road troubleshooting and remote assistance, covering hardware, software, networking, and operating system issues in a fast-paced environment. If you have strong desktop support experience and hands-on networking knowledge, you can help maintain uptime and deliver responsive help desk support.

Compensation: USD 60,000 - 75,000 per year.
Location: Hapeville, GA (onsite). Work location is on the road with 100% travel required.

What you’ll do

• Provide on-site and remote technical support for restaurant staff, resolving hardware, software, network, and operating system issues promptly and efficiently.
• Troubleshoot equipment issues across computers, mobile devices, printers, POS systems, and networking hardware including routers, switches, VPNs, firewalls, and LAN/WAN configurations.
• Manage help desk tickets by documenting problems, tracking progress, and communicating resolution updates.
• Support Active Directory tasks such as user account setup, permissions adjustments, and password resets, while following security protocols.
• Perform computer management activities including OS installation, Windows updates, hardware upgrades, and equipment troubleshooting.
• Handle network troubleshooting for connectivity and firewall settings to help maintain reliable network performance.
• Coordinate with IT teams on infrastructure rollouts, including deploying new hardware or software solutions across locations.

What you bring

• 3+ years of technical support experience in a fast-paced environment, with strong desktop support and equipment troubleshooting skills.
• Strong working knowledge of Microsoft Office applications and familiarity with help desk systems.
• OTP certifications and McDonald’s IT infrastructure experience is a MUST.
• Solid understanding of computer networking concepts including LAN/WAN, TCP/IP, DNS, VPNs, firewalls (example: Meraki), and network administration.
• Expertise supporting Windows (including Windows Server environments), plus macOS and Linux.
• Ability to troubleshoot software issues tied to operating systems and POS applications; SCCM experience is a plus.
• Knowledge of Active Directory account management; GPO configuration experience is desirable.
• Strong communication skills with a customer-service approach for supporting non-technical users effectively.
• Analytical skills to identify root causes quickly and implement fixes that prevent repeat issues.

Tools and environments you’ll use

Microsoft Office, help desk systems, Active Directory, Windows, Windows Server, macOS, Linux, POS systems, TCP/IP, DNS, VPNs, firewalls, Meraki, LAN/WAN, SCCM, GPO, routers, switches.

Benefits

• 401(k) and 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule, travel, and location notes

• Willingness to work weekends, holidays, and occasional overnight
• Willingness to travel to multiple locations in one day
• Must have own reliable transportation

Education: High school or equivalent.
Preferred location: Atlanta, GA.