This on-site Technical Support Specialist role with Wireless Technology Solutions LLC is based in Quakertown, PA.

Deliver Tier 1 and Tier 2 technical support for business customers.
Monitor and manage customer networks, devices, and alerts through RMM, SNMP, and network monitoring platforms.
Troubleshoot Windows and macOS desktops, laptops, printers, tablets, Wi-Fi, and network connectivity issues.
Utilize scripting tools such as PowerShell, Python, batch scripting, or command-line utilities.
Configure and support firewalls, routers, switches, and wireless access points.
Assist with PCI DSS compliance projects for Level 4 merchants.
Perform IT audits for PCI environments.
Create and maintain documentation for workflows.
Communicate with customers via phone, email, and remote support sessions to resolve issues professionally.
Schedule and conduct proactive support meetings with customers.
Escalate complex issues when necessary and document all troubleshooting steps in tickets.
Coordinate with internal teams regarding equipment, shipping, project status, and customer follow-up.
Maintain accurate ticket notes, customer communications, and project updates.

Experience in IT support, help desk, NOC, systems support, or network support.
Strong troubleshooting skills for Windows 10/11 and macOS environments.
Hands-on PowerShell scripting experience.
Ability to read, edit, troubleshoot, and create scripts for IT support and automation tasks.
Knowledge of Windows registry, services, local users/groups, scheduled tasks, event logs, group policies, and system configuration.
Solid understanding of networking concepts including IP addressing, DNS, DHCP, VLANs, VPNs, Wi-Fi, firewalls, and routing.
Experience troubleshooting printers, browsers, network drives, remote access, and business applications.
Ability to configure and troubleshoot wireless networks and firewall rules.
Comfort using remote support tools and RMM platforms.
Strong documentation and ticketing skills.
Clear communication of technical information to non-technical customers.
Strong problem-solving abilities and attention to detail.
Ability to manage multiple customer issues and projects simultaneously.

Job type: Full-time
Schedule: Day shift, Monday to Friday
Location: Quakertown, PA 18951, onsite
Work location: In person
Pay: $45,000.00 - $65,000.00 per year
Ability to commute/relocate: Reliably commute or plan to relocate before starting work (Required)

Technical Support Specialist

Job Description