Information Technology - IT Support Technician I

At Dept_PhysLoc_OrgGroup in Gilbert, AZ, the IT Support Technician I delivers front-line technical support to employees across the organization. This onsite role focuses on keeping hardware, software, mobile devices, and system access running smoothly, while assisting users with day-to-day technology needs.

What you will do

• Act as the primary point of contact for employee technology support requests via phone, email, and ticketing systems.
• Troubleshoot and resolve issues involving hardware, software, operating systems, and peripheral devices.
• Configure, deploy, image, and maintain desktop computers, laptops, printers, and mobile devices.
• Provision and manage user accounts, system access, and permissions for onboarding, transfers, and offboarding.
• Support Microsoft 365 applications and collaboration tools.
• Assist with Active Directory administration, including password resets, account management, and group membership updates.
• Document support requests, troubleshooting steps, and resolutions within the IT ticketing system.
• Provide end-user training and guidance on technology tools, systems, and best practices.
• Collaborate with IT team members and business units to support technology initiatives and projects.
• Complete other duties and special projects as assigned.

What you will bring

• Associate degree in Information Technology, Computer Science, Information Systems, or a related field; or six months to one-year related experience in technical support (help desk, desktop support, or similar); or an equivalent combination of education and experience.
• Working knowledge of Windows operating systems, Microsoft 365, Active Directory, and basic networking concepts.
• Ability to troubleshoot hardware, software, mobile devices, printers, and user access issues.
• Strong interpersonal, communication, and customer service skills, including the ability to build relationships with employees at varying technical levels.
• Capability to manage multiple priorities, work independently, and accurately document work in a ticketing system.
• CompTIA A+, Microsoft, or other relevant certifications are preferred.

Tools and technologies

• Windows operating systems
• Microsoft 365
• Active Directory
• Basic networking concepts

Benefits

• Health, Dental & Vision
• 401K Retirement Plan with Employer Match
• Paid Parental Leave
• Life and Disability Insurance
• Generous PTO and Holiday pay