IT Support Specialist (Level 2)

The IT Support Specialist (Level 2) role provides frontline technical support for hardware, software, network, and peripheral issues, along with onboarding and device maintenance, on site in Swedesboro, NJ for Wedgewood Pharmacy.

Responsibilities

• Deliver frontline technical assistance by handling service tickets and in person requests for hardware, software, networking, and peripheral concerns.
• Diagnose and resolve problems with desktops, Active Directory, Office 365, network connectivity, printing, and file sharing.
• Image, deploy, maintain, and repair PCs, laptops, iPads, and other end user devices.
• Support new hire onboarding by creating user accounts, assigning permissions, and configuring equipment.
• Install, configure, and maintain printers, copiers, scanners, and other IT peripherals while collaborating with the IT team on more complex issues.

Requirements

• High School diploma or equivalent is required; an Associate or Bachelor’s degree is preferred.
• At least three years of hands‑on experience supporting desktop and infrastructure services.
• Strong working knowledge of Windows 11, Microsoft 365, Active Directory, PC imaging, and basic IP networking.
• Experience working in an IT ticketing environment and handling multiple service requests in a fast paced setting.
• Hands-on experience deploying and supporting Apple devices, including iPads and iPhones, with knowledge of iOS profile management and troubleshooting.
• Experience supporting printers and peripheral devices; familiarity with Zebra, Honeywell, and HP laser printers is a plus.
• Proven ability to troubleshoot hardware, software, and connectivity issues independently with minimal supervision.
• Experience supporting users in pharmacy, warehouse, manufacturing, or other operational environments is highly preferred.
• Microsoft Certified Professional (MCP), A+, or related certifications are advantageous, though practical experience is valued over formal credentials.
• Self-starter with strong communication skills and a customer-first mindset.
• Flexibility to provide occasional evening or weekend support when business needs require.
• Excellent attention to detail and the ability to thrive in a fast-paced environment.
• Collaborative attitude and a commitment to team success and delivering exceptional end-user support.

Technologies

• Windows 11
• Microsoft 365
• Active Directory
• PC imaging
• IP networking
• iOS profile management
• Zebra printers
• Honeywell printers
• HP laser printers

Benefits

• Comprehensive medical, dental, and vision coverage
• Flexible Spending Accounts
• 401(k) with company contribution
• Company-paid life and disability insurance
• Voluntary insurance options
• Generous PTO package
• Tuition reimbursement

The Basics

• Location: Swedesboro, NJ
• Job Type: Full-Time
• Schedule: Monday–Friday, 7:00 AM – 4:00 PM, with flexibility to support weekends as needed
• Compensation: $28.00 – $30.00 per hour, based on experience and qualifications
• Benefits: Comprehensive medical, dental, and vision coverage, Flexible Spending Accounts, 401(k) with company contribution, company-paid life and disability insurance, voluntary insurance options, generous PTO package, and tuition reimbursement

How You’ll Make an Impact

• Provide frontline technical support by addressing service tickets and on-site requests for hardware, software, networking, and peripheral issues.
• Troubleshoot and resolve issues with desktops, Active Directory, Office 365, network connectivity, printing, and file sharing.
• Image, deploy, maintain, and repair PCs, laptops, iPads, and other end-user devices.
• Assist with new hire onboarding by setting up user accounts, assigning permissions, and configuring equipment.
• Install, configure, and maintain printers, copiers, scanners, and other IT peripherals while coordinating with the IT team to resolve more complex technical challenges.

What We’re Looking For

• High School diploma or equivalent required; Associate's or Bachelor's degree preferred.
• Minimum of three years of hands-on experience supporting desktop and infrastructure services.
• Strong working knowledge of Windows 11, Microsoft 365, Active Directory, PC imaging, and basic IP networking.
• Experience working within an IT ticketing environment and managing multiple service requests in a fast-paced setting.
• Hands-on experience deploying and supporting Apple devices, including iPads and iPhones, with knowledge of iOS profile management and troubleshooting.
• Experience supporting printers and peripheral devices; familiarity with Zebra, Honeywell, and HP laser printers is a plus.
• Proven ability to troubleshoot hardware, software, and connectivity issues independently with minimal supervision.
• Experience supporting users in pharmacy, warehouse, manufacturing, or other operational environments is highly preferred.
• MCP, A+, or related certifications are a plus, but practical experience is valued over formal credentials.
• Self-starter with excellent communication skills and a customer-first mindset.
• Flexibility to provide occasional evening or weekend support when business needs require.
• Strong attention to detail and the ability to thrive in a fast-paced environment.
• Collaborative mindset with a commitment to team success and delivering exceptional end-user support.

What You’ll Love About Wedgewood

• Competitive compensation and comprehensive benefits.
• Opportunities for growth and internal career advancement.
• A supportive, team-first culture where your contributions matter.
• The chance to use technology to improve animal health each day.
• Ongoing learning opportunities to expand technical skills into server and network administration.

Why We Do What We Do

Wedgewood Pharmacy emphasizes purposeful work. Each prescription you help prepare, support, or deliver contributes to the health and well-being of animals. The company remains dedicated to fostering a workplace where staff feel supported, included, and valued.

Our Commitment To Inclusion

Wedgewood Pharmacy is an equal opportunity employer committed to building a diverse and inclusive workplace where everyone can thrive.