Windows Helpdesk and Deskside support

Work as a hybrid Windows Helpdesk and Deskside Support specialist, delivering on-site client help while handling Windows and networking issues end to end.

Responsibilities

• Provide general desktop, user, and hardware support
• Perform proactive system maintenance, including backup solutions
• Support users with connectivity troubleshooting
• Handle network and server support
• Troubleshoot issues across Windows, printers, and Microsoft 365/cloud environments
• Maintain good communication with clients and internal teams
• Create and maintain documentation for troubleshooting and resolutions
• Provide onsite support as required

Requirements

• Passion for computers and technology
• Highly proficient in the Windows Operating System
• Stay up to date on latest technologies and troubleshoot while learning quickly
• Experience with Remote Software Technologies
• Strong knowledge of VPN connectivity and TCP/IP LAN networks
• Ability to perform general network and firewall troubleshooting
• Demonstrated Windows troubleshooting capability
• Demonstrated printer troubleshooting capability
• Experience with Microsoft 365 and cloud platforms (various cloud platforms)
• Critical thinker with strong problem-solving skills
• Organized approach to support work and documentation

Must Be Experienced and Proficient In

• Remote Software Technologies
• VPN Connectivity and TCP/IP LAN Networks
• General Network and Firewall troubleshooting
• Windows Troubleshooting
• Printer Troubleshooting
• Microsoft 365 and Cloud other various cloud platforms

Location: Hinsdale, IL (hybrid)
Schedule: Full-time
Compensation: USD 60,000 - 80,000 per year

Technologies

• Windows Operating System
• VPN Connectivity
• TCP/IP LAN Networks
• Microsoft 365
• Cloud platforms