Idaho

Support Jobs in Idaho

17 jobs found

Include remote jobs

4d ago

IT Help Desk Support Specialist

City of Nampa Nampa, ID

Nampa, ID

4d ago

$20 - $20/hr Full time Computer Skills Customer Support End User Support

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Job Description

On-site, temporary help desk support is needed right away in the City of Nampa’s Information Technology department. This role helps keep City operations moving by serving as the first point of contact for phone calls and self-service ticket submissions, so Field Service Technicians can focus on resolving tickets on a first-in, first-out basis.

As the help desk intake specialist, you will greet callers, review submitted tickets, confirm details are complete, set priority, route work to the right queue, and escalate issues when a technician or supervisor needs to step in. The assignment is performed primarily at the help desk station at City Hall in Nampa, Idaho.

What you’ll do

Answer incoming help desk calls promptly and professionally.
Collect and document the required information in the ticketing system.
Maintain a calm, courteous, and helpful tone on every call.
Convert voicemail messages into tickets.
Review self-service submitted tickets for completeness and accuracy.
Contact submitters to gather missing or unclear details.
Prioritize tickets and route them to the correct queues for completion.
Update existing tickets with new information and current status.
Escalate issues requiring technician or supervisor attention.
Remain available on the help desk phone line during assigned coverage.
Follow department ticket-handling and customer service standards.
Perform other related duties as assigned.

Schedule and work location

On-site at City Hall, 411 3rd St. S, Nampa
Monday–Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or equivalent.
Demonstrated customer service experience in a phone, front-desk, call-center, reception, or similar role. Prior IT experience is not required.
Ability to type accurately, enter data into web-based systems, and follow a written checklist or template.
Clear spoken and written English, including the ability to take notes another person can act on.
Willingness to learn the City’s ticketing system, ticket standards, work queues, and escalation path.
Ability to work on-site at Nampa City Hall during the published schedule.
Must be legally authorized to work in the United States. This assignment is not eligible for visa sponsorship.

Helpful experience and tools

Experience creating, updating, or routing tickets in a help desk or work-order system.
Comfort with common workplace technology for clarifying questions, including PCs, email, Teams, printers, phones, and network connectivity.
Public-sector, municipal, or multi-department customer service experience.
CompTIA A+ or similar entry-level certification.

Work environment

Primarily a help desk station in a general office environment at City Hall.
Requires sitting or standing at a workstation, frequent telephone use, keyboarding, and viewing a computer screen for most of the shift.
Occasional lifting of files or office materials up to 20 pounds may occur.
Reasonable accommodations may be made for qualified individuals with disabilities.

Pay and hiring details

Salary: USD 20.00–20.00 per hour
Temporary assignment: duration based on operational coverage needs
Benefits eligible: No (temporary assignment)
Must pass a pre-employment drug screening and background check; the City of Nampa is a drug- and alcohol-free workplace.

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20d ago

Technical Support Representative - Part Time

Direct Communications Chubbuck, ID

Chubbuck, ID

20d ago

$16 - $18/hr Part time Customer Support Information Technology (IT) Phone Support

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Job Description

Direct Communications is hiring a Part-time Technical Support Representative in Chubbuck, ID (onsite) to provide dependable, high-volume troubleshooting for residential and commercial customers. In this role, you serve as the link between customers and technology, supporting services like fiber, wireless, landline, and managed network solutions while covering peak weekday demand and team PTO.

This position centers on mid-week midday coverage, with additional hours scheduled flexibly within a 20 hours per week part-time arrangement.

What You’ll Do

Provide critical high-volume support during peak midday hours Tuesday–Friday, 11:00 AM–1:00 PM, and assist with PTO coverage to reduce wait times and prevent missed calls.
Empower and assist customers remotely by troubleshooting landline, fiber, wireless, and managed network services while maintaining a calm, reassuring, solution-focused approach.
Drive problem resolution through proactive monitoring of system status, identification of root causes, and application of sound judgment to resolve hardware and configuration issues.
Collaborate across teams with field technicians by dispatching service tickets, provisioning remote hardware, and maintaining clear communication throughout the process.
Maintain accurate records by documenting customer interactions, ticket resolutions, and system changes in administrative databases.
Embrace continuous learning to stay current on managed routers, Wi-Fi solutions, and smart security integrations to better support the network community.

Requirements

2+ years of hands-on experience or specialized training in troubleshooting telecommunications, networking, or internet hardware.
High School diploma or equivalent required.
Computer-related technical certifications or college coursework preferred.
Ability to pass pre-employment drug, alcohol, and background screenings.
Self-motivated approach with a desire to learn new technologies quickly, take ownership of technical challenges, and complete tasks thoroughly.
Outstanding interpersonal skills, including empathy, active listening, and the ability to de-escalate high-tension calls with courtesy and tact.
A supportive team player who values collective goals, admits mistakes, and helps lift up fellow team members.

Schedule & Compensation

Schedule: Part-time, 20 hours per week.
Availability: Must be able to work Tuesday–Friday, 11:00 AM–1:00 PM to cover peak volume, with flexible scheduling for additional hours and coverage during team PTO.
Compensation: $16–$18/hour (listed hourly range). The posting also describes a competitive hourly rate of $23.00/hour.

Benefits

401(k) Retirement Plan with up to 6% company match
Healthcare Options: Health, Dental, and Vision coverage for as low as $0.50 per paycheck
Free Internet Service (if residing within the service footprint)
Paid Time Off (PTO): 14 prorated days in Year 1, increasing with tenure
10 Paid/Observed Holidays
Tuition Reimbursement for personal and professional development
Telehealth Services & preventative wellness programs
Company-Paid Life & AD&D Insurance
Company-Paid Short-Term Disability & Long-Term Disability options
Financial Wellness and 3rd-party advisory services
Comprehensive on-the-job training and professional development

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22d ago

Helpdesk Technician

Primary Health Medical Group Garden City, ID

Garden City, ID

22d ago

Full time Computer Skills Customer Support Desktop Support

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Job Description

Primary Health Medical Group supports end users company-wide with reliable technology help, and this Helpdesk Technician role is at the center of that experience. If you value helping people, keeping systems running smoothly, and working with a team in a healthcare environment, you will troubleshoot real issues, document outcomes, and rotate through on-call coverage from the Garden City, ID office (onsite).

What you’ll be doing

Support end users on a variety of technical issues across the organization
Identify, research, and resolve technical problems using established support channels
Respond to telephone calls, emails, ticket system requests, and personnel requests for technical support
Document, track, and monitor issues to help ensure timely resolutions
Troubleshoot desktop computing, printing, and basic wired and wireless network concerns
Collaborate with internal team members and other technical staff to identify support trends and address underlying issues
Recommend workflow changes to improve first response time, average resolution speed, and escalation for urgent issues
Assist Network Administrators with inventory and lifecycle management of the desktop environment
Manage time effectively to complete accurate work with limited or no supervision
Maintain performance under pressure, including handling time pressure or ambiguous situations in a way that is acceptable to others and the organization
Provide availability for rotating on-call shifts, including evenings and weekends

Technology and tools

Microsoft Windows 10 and Microsoft Windows 11
Web browsers
Helpdesk ticketing systems
Microsoft Office 2016 and Microsoft Office 365

What you bring

High School Diploma
IS/IT degree, certification, or equivalent experience
Excellent customer service skills
Idaho Driver’s License and proof of insurance
A+, Network+, and Microsoft Fundamentals certifications, or comparable skills (highly desired)

Benefits and support

Primary Health Medical Group offers a comprehensive benefits package designed to support your well-being and work-life needs, including:

Medical coverage with a broad range of plan options for more personalized coverage
Dental coverage with two plan options
Voluntary vision insurance
Life, disability, and long-term care insurances
401(k) with an employer match
Employee Assistance Program (EAP) available to all employees and their dependents at no cost
Generous paid time off (based on position hours)
Bonus opportunities
Positive work-life balance with flexible scheduling options
Comprehensive benefits package available to most employees

Drug-free, smoke-free, and vaccination expectations

Primary Health Medical Group is a drug-free and smoke-free workplace
Employment is contingent upon successfully completing a background check and drug screening
While not mandatory, new hires are strongly recommended to stay current on vaccinations, including annual Influenza, TDaP, MMR, Varicella, and TB
Proof of immunization may be requested or scheduled within two weeks of the start date

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1mo ago

IT Helpdesk Technician

North Canyon Medical Center, Inc. Gooding, ID

Gooding, ID

1mo ago Closed

Full time End User Support Hardware Support Help Desk Support

This position is no longer accepting applications (closed Oct 27, 2026).

Job Description

The IT Helpdesk Technician role at North Canyon Medical Center, Inc. is focused on day-to-day support through IT helpdesk tickets, with responsibility for maintaining and troubleshooting applications, hardware, and software in an onsite environment.

Key Responsibilities

Handle IT helpdesk tickets as the primary function of the role.
Support applications, hardware, and software, including installation, configuration, maintenance, and ongoing support of related systems.
Participate in projects at a minimal level, when needed.

Required Qualifications

Bachelor's Degree preferred, with three to five years of systems support.
Knowledge of company supported hardware, software, and operating systems.
Ability to plan, implement, test, and troubleshoot hardware and software.
Ability to identify computer problems and coordinate appropriate hardware and/or software solutions.
Ability to provide technical guidance and instructions to users for the use of PC, server, and cloud applications and systems.
Knowledge of computer security procedures and protocols.
Ability to communicate technical guidance and information to users clearly.
Ability to learn and support new hardware, software, and operating systems.

Education & Location

Location: Gooding, ID (onsite)
Education: Bachelor's Degree preferred

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1mo ago

Manager, Help Desk

College of Western Idaho Nampa, ID

Nampa, ID

1mo ago Closed

Full time Manager Customer Service Customer Support

This position is no longer accepting applications (closed Oct 26, 2026).

Job Description

The IT Manager for Help Desk Services provides operational leadership for the College’s Help Desk function and acts as the primary advocate for customer experience within Information Technology. This onsite role in Nampa supports students, faculty, and staff through effective service delivery, stakeholder engagement, service management oversight, and continuous improvement.

Key Responsibilities

Provide operational leadership for the College’s Help Desk services and customer support channels.
Set Help Desk service standards, performance objectives, and customer service expectations.
Ensure consistent frontline support across phone, email, self-service, and walk-up channels.
Act as the primary Help Desk liaison to academic and administrative departments, advocating for customer needs within Information Technology.
Engage with campus stakeholders to identify support needs, recurring challenges, and emerging service requirements.
Support Help Desk readiness for academic operations, technology deployments, and institutional initiatives.
Oversee incident, request, problem, escalation, and knowledge management practices.
Guide Help Desk workflows, service catalog content, knowledge resources, and operating procedures within ITSM and ESM platforms.
Identify service gaps and lead process improvements to increase consistency, efficiency, and customer satisfaction.
Coordinate cross-functional resolution of recurring or service-impacting issues.
Develop and monitor service-level objectives, key performance indicators, customer satisfaction measures, and operational reporting.
Analyze service data and customer feedback to identify risks, trends, staffing needs, and improvement opportunities.
Provide recommendations to User Services leadership regarding Help Desk priorities, resource needs, and service enhancements.
Recruit, supervise, coach, and evaluate Help Desk personnel in accordance with College policies and established expectations.
Oversee onboarding, training, and professional development for Help Desk staff and student employees, promoting accountability, collaboration, continuous learning, and customer service excellence.

Required Qualifications

Associate’s degree in Information Technology, Information Systems, Business Administration, Organizational Leadership, or a related field; or an equivalent combination of education and experience.
Five (5) years of progressively responsible experience in information technology, customer support services, service management, or an end-user support environment.
Three (3) years of supervisory, lead, or management experience.
Experience leading customer-facing technology support or service delivery operations.
Experience using operational metrics, performance data, and customer feedback to guide service improvements.
Experience developing and implementing operational processes, procedures, or service standards.
Demonstrated ability to build effective relationships with technical and non-technical stakeholders.
Strong leadership, communication, organizational, customer service, and problem-solving skills.

Tools and Platforms

ITSM
ESM
TeamDynamix

Preferred Qualifications

Bachelor’s degree in Information Technology, Business Administration, Organizational Leadership, Higher Education Administration, or a related field.
Experience working in a higher education environment.
Experience managing IT Service Management or Enterprise Service Management platforms, such as TeamDynamix.
Experience establishing service-level objectives, key performance indicators, dashboards, and operational reporting.
Knowledge of ITIL, Lean, continuous improvement, project management, or related operational frameworks.
ITIL Foundation, project management, or other relevant professional certification.

Benefits

Premium Plan Rates
Retirement plans with employer contribution of over 11%
Health Savings Accounts and Flexible Spending Accounts
Employer-paid life insurance and short- and long-term disability insurance
Eleven paid holidays per year (faculty may vary)
Generous vacation and sick leave
Paid Parental Leave
Tuition discount on classes at CWI and other colleges

Position Details

Location: Nampa, ID (onsite)
Reports to: IT Manager II
Position status: FT - Full-Time
Job No.: 496920
Opened: Sep 24 2026 MST
Anticipated close date: Oct 15 2026 MST

Additional Application Information

Most positions at CWI are in-person and based on campus.
Some roles may allow up to two remote workdays per week; eligibility is determined case-by-case by the hiring manager.
All candidates must reside within, or be willing to relocate to, a reasonable commuting distance from CWI.
Employment visa sponsorship is not available for this position.
CWI will consider qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, gender identity, sexual orientation, or any other legally protected status.

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1mo ago

IT Help Desk Technician

City of Boise, ID Boise, ID

Boise, ID

1mo ago Closed

$17 - $20/hr Part time Computer Skills Customer Support Help Desk Support

This position is no longer accepting applications (closed Oct 17, 2026).

Job Description

This temporary, part-time IT Help Desk Technician role provides hands-on technical support to employees across the organization in Boise, ID. The position focuses on diagnosing and resolving hardware, software, and connectivity issues, supporting end users, and maintaining accurate service and technical documentation.

Location and Schedule

Worksite: Boise, ID (onsite)
Job type: part time
Hours: up to 19 hours per week
Shifts: all shifts as needed, on short notice, with rotation including early mornings, late evenings, weekends, and holidays

Compensation

Salary: USD 17–20 per hour
Hiring note: offers are made within the posted hiring range to ensure internal equity and alignment with the approved budget for the position

Primary Responsibilities

Handle moderately complex IT support issues and refer more complex items to higher-level staff
Provide technical support city-wide for computer hardware and software systems via telephone, email, web, and in person
Identify malfunctions, interpret issues, and initiate corrective action to restore service
Assign issues to the appropriate department for corrective action and resolution
Review end-user steps prior to a malfunction to clarify correct procedures
Provide end-user training as required
Create, modify, maintain, and terminate user accounts for enterprise and/or department software applications
Deploy updates and applications as directed
Troubleshoot network server and connectivity issues
Assist with information requests from internal or external users
Develop and document procedures for installation and use of hardware and software
Maintain service logs
Update documentation to record new equipment installations, new sites, and changes to computer configuration
Document technical processes and troubleshooting guidance in the knowledge management database
Process vendor invoices and maintain fiscal year records
Perform other duties as assigned

Minimum Requirements

Education: High school diploma or equivalent
Experience: One year of experience providing basic personal computer hardware/software support, including installing and configuring personal computers and/or peripherals, installing software, and performing routine file backup operations in a medium to large-scale computer or client/server system
Must be able to pass City of Boise background check processes, including a criminal history check and reference checks in accordance with the City of Boise Hiring Process Regulation
Must be able to pass the Boise Police Department Criminal Justice Information System Background Check (BPD CJIS)

Knowledge and Skills

Knowledge of principles and practices for personal computer and/or network server operation
Knowledge of preventative maintenance practices for personal computers and/or network servers
Knowledge of network server software
Knowledge of installation, maintenance, and operation of computer hardware and software, peripherals, operating systems, and applications
Knowledge of methods for training end users on applications and processes
Knowledge of computer usage, including related software
Ability to work independently or as part of a team
Ability to install, operate, and troubleshoot standard personal computers
Ability to follow complex instructions, both verbal and written
Ability to train end users and communicate technical information to non-technical staff
Ability to maintain current knowledge of new technology
Ability to communicate effectively in English at a level necessary for efficient job performance
Ability to perform essential functions as assigned by an authorized employee, supervisor, and/or manager with or without reasonable accommodation

Benefits

Zero-cost premium medical coverage for you and your family (estimated value $10,000–$20,000)
PERSI retirement with 11.96% Employer Contribution plus employer-matched 401(k)/457b
10 hours vacation/month (grows with tenure), 12 paid holidays, and 8 hours sick leave/month
10 weeks paid parental leave
$500 annual wellbeing incentive
Tuition reimbursement and free local bus pass
Basic life and long-term disability insurance at no cost

Working Conditions

Occasionally lifting/carrying up to 35 pounds
Rarely pushing/pulling up to 10 pounds
Noise level occasionally moderate
Ability required for sensory functions including talking and hearing
Close vision required
Work may involve sitting, standing, walking, stooping, kneeling, crouching, crawling, reaching, and grasping
Requires hand and finger dexterity
Work is performed in inside conditions

Additional Information

This temporary position supports work up to 19 hours per week
Benefits and total rewards are described as exceptional, enhancing the overall value of employment with the City of Boise
To ensure internal equity and budget alignment, offers are made within the posted hiring range
Offers may be closed earlier than the listed closing date, with at least 24 hours notice provided prior to closing
Applications received for this recruitment may be used to fill similar vacancies within the City of Boise as they occur

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2mo ago

IT Support Specialist - MSP Level II

MicroTech Systems, Inc Boise, ID

Boise, ID

2mo ago Closed

$1+/hr Full time Active Directory Application Support End User Support

This position is no longer accepting applications (closed Sep 21, 2026).

Job Description

MicroTech Systems, Inc provides technical support from their Boise, Idaho office, helping business and clients get answers that stick. In this onsite MSP Level II role, you’ll use advanced troubleshooting skills to move support tickets from diagnosis to resolution while keeping work organized through the Service Desk ticketing system. You’ll also work in both onsite and remote capacities as part of resolving incidents within SLA timeframes.

What you’ll do

Diagnose and resolve advanced issues across a range of applications, operating systems, and equipment, including installation, configuration, optimization, upgrading, troubleshooting, and maintenance for network hardware and software components.
Provide technical assistance and solutions to clients, including follow-up communication to confirm accuracy and client satisfaction before closing tickets.
Collect specific, detailed information from reference sources, software utilities, or clients to support effective troubleshooting and resolution.
Perform advanced troubleshooting for networks, desktops/laptops, and mobile devices.
Use the Service Desk ticketing system to document all work, progress, and resolutions, ensuring tickets are promptly assigned and processed.
Continuously update ticket worklogs while actively working and provide final resolution(s) for completed tickets.
Contact clients and resolve issues within SLA timeframes, including both onsite and remote troubleshooting.

What you bring

Associate’s degree in Computer Science (or the equivalent) is preferred.
Four years minimum of related IT support experience, including experience with one or more of the following:
- Office 365 installation, configuration, administration, and troubleshooting
- Microsoft Windows Server and Active Directory configuration, administration, and troubleshooting
- Microsoft Exchange
- Scripting knowledge, including PowerShell
- Hypervisor understanding and administration
- Advanced installation, maintenance, and troubleshooting of backup solutions
- Advanced desktop, server, LAN, and WAN troubleshooting and maintenance
MSP experience is preferred.
Ability to explain technical issues to non-technical people clearly.
Strong time management, professionalism, and client-focused communication.

Benefits

Health care
Paid time off and holiday time
401k matching
Professional development

Technologies: Office 365, Microsoft Windows Server, Active Directory, Microsoft Exchange, Scripting, PowerShell, Hypervisor, Service Desk ticketing system, backup solutions, LAN, WAN.