IT Helpdesk/Field Support (MSP)

Synergy Technology offers an on-site IT Helpdesk and Field Support role in a dynamic MSP environment, anchored in Tampa, FL. You will support remote helpdesk and hands-on IT across multiple client environments with a focus on Microsoft Azure, Office 365, and Windows-based infrastructure. This position blends desktop, server, and cloud support to keep client environments running smoothly.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Responsibilities

• Serve as the first line of support for client end-users via phone, email, or ticketing platforms
• Efficiently resolve hardware and software issues for desktops, laptops, and mobile devices
• Accurately document incidents, service requests, and resolutions using professional ticketing tools
• Perform onsite troubleshooting, hardware installations, and IT setup for new offices and users
• Support end-user technology and ensure proper connectivity, printing, and peripheral setup
• Handle physical deployments and escalations at client sites
• Manage simultaneous client environments with varied technology stacks
• Provide remote and onsite support to small and mid-sized business clients with different infrastructure setups
• Adhere to client-specific SLAs, maintain documentation, and follow established processes for escalation, billing, and service delivery
• Assist with client onboarding, systems audits, and periodic health checks
• Administer Azure Active Directory, Microsoft Intune, and other Microsoft cloud-based services
• Maintain and support Office 365 environments including Exchange Online, Teams, SharePoint, and OneDrive
• Configure and manage on-premise Windows Server, Active Directory, Group Policy, file and print services, and hybrid Exchange deployments
• Support network components such as switches, firewalls, VPNs, and Wi-Fi for multiple client setups

Technologies

• Microsoft Azure
• Azure Active Directory
• Microsoft Intune
• Office 365
• Exchange Online
• Teams
• SharePoint
• OneDrive
• Windows Server
• Active Directory
• Group Policy
• PowerShell
• ConnectWise
• Datto
• NinjaOne
• SCCM
• Autopilot
• ITIL
• PSA systems

Required Skills & Qualifications

• 5+ years in IT support, with 2+ years in a Managed Services Provider (MSP) environment
• Strong technical background with Microsoft Azure, Office 365, and Windows-based infrastructures
• Proven ability to handle multiple clients, environments, and technologies simultaneously
• Familiar with RMM tools (ConnectWise, Datto, NinjaOne) and PSA systems
• Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPN)
• Proficient in PowerShell and other scripting tools for automation and remote administration
• Excellent communication skills and a client-first attitude

Preferred Qualifications

• Microsoft certifications (AZ-104, MS-900, MD-101)
• CompTIA certifications (A+, Network+, Security+)
• Experience with remote deployment tools and endpoint management (Autopilot, SCCM, Intune)
• ITIL familiarity or certification
• This is an in-office position. No full-time remote work available

Compensation

Pay: USD 23.00 - 27.00 per hour

Experience preference: Azure experience preferred (2+ years)

Location & Availability

• Location: Tampa, FL 33634 (On-site, in person)
• Relocation: Relocate to Tampa, FL 33634 before starting work (Required)