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DMI

IT Support Specialist

DMI
McLean, VA $65k - $82k/yr Full time Posted 4d ago
Active Directory Azure Ad / Entra Id Desktop Support Device Management End User Support Endpoint Management Hardware Support Help Desk Support Identity and Access Management Identity and Access Management Information Technology (IT) IT Services It Support macOS Mdm Microsoft 365 Microsoft Entra Id Microsoft Intune Mobile Device Management Specialist Technical Support Windows Windows Server Windows Support
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Job Description

DMI is hiring a full-time IT Support Specialist to support the DMI IT Helpdesk team onsite in McLean, VA (1600 International Dr.). This role keeps you at the center of day-to-day IT operations, partnering with local and remote end users while helping ensure Windows platform health, employee device uptime, and reliable connectivity.

As part of the team, you will work on Level I/II helpdesk support and contribute to Windows and Microsoft 365 administration. You will also provide end-user device support across Windows 11 and Apple Mac, troubleshoot connectivity and printer issues, and support core infrastructure including Active Directory.

Responsibilities

  • Administer Windows Server and support Active Directory troubleshooting and support.
  • Perform Windows 11 install, upgrade, and administration.
  • Perform Apple Mac install, upgrade, and administration.
  • Provide Level I and Level II helpdesk support to resolve end-user technical issues and perform routine tasks such as backup/restore of user data, server reboots, user and group administration, and simple software installation.
  • Use a ticketing system to document symptoms and status, assign priority, and track progress.
  • Maintain IT equipment, including setting up laptops and workstations, routing/running cables, and configuring/connecting monitors, mice, and other peripherals.
  • Run regular inventories of in-house IT equipment.
  • Maintain the health and availability of Windows platforms, including managing, maintaining, building, and troubleshooting employee laptops.
  • Manage, maintain, and troubleshoot printers.
  • Support Microsoft 365 administration, including Entra ID, SharePoint Online, Exchange Online, and Intune.
  • Troubleshoot TCP/IP connectivity issues, including LAN connectivity and print sharing problems.
  • Provide support in both local and remote user environments using strong written and oral communication.

Requirements

  • Windows Server Administration
  • Windows Active Directory Administration
  • Apple Mac Administration
  • Microsoft 365 Portal Administration
  • Ability to provide excellent customer service
  • Endpoint Support & Troubleshooting
  • Must be proficient in reading, writing, and speaking English

Preferred certifications

  • CompTIA A+
  • CompTIA A+ Network
  • CompTIA Security+

Benefits

  • Convenience/Concierge
  • Development
  • Financial
  • Recognition
  • Wellness

Additional details

  • Location: McLean, VA (onsite)
  • Work arrangement: Able to work from HQ office at 1600 International Dr. 4-5 days a week (8 am-5 pm)
  • Citizenship: Must be a U.S. citizen
  • Physical requirement: May need to carry equipment weighing up to 25 lbs
  • Compensation: USD 65,455 - 81,819 per year
  • Minimum salary rate: $65,455.55
  • Median salary rate: $81,819.44

Technologies: Windows Server, Windows 11, Apple Mac, Microsoft 365, Entra ID, SharePoint Online, Exchange Online, Intune, Active Directory, TCP/IP.

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