IT Support Specialist

Contract IT Support Specialist on site in Portland, OR, offering USD 25 - 30 per hour, focused on end-user IT support, device deployment, and Microsoft 365 assistance within a small team.

Responsibilities

• Serve as the primary point of contact for employee IT inquiries and support requests.
• Track and triage incoming tickets to ensure timely, professional resolutions.
• Diagnose and fix hardware, software, connectivity, and access issues.
• Provide support for Windows, macOS, and mobile devices.
• Configure, image, and deploy new devices and equipment.
• Assist with onboarding new hires, including account setup and tech provisioning.
• Support Microsoft 365 applications and everyday productivity tools.
• Resolve issues with printers, peripherals, and workstations.
• Escalate complex infrastructure and network problems when required.
• Maintain up-to-date support documentation and contribute to process improvements.
• Assist with upgrades, deployments, and special technology projects.
• Promote and reinforce strong security practices across the organization.

Requirements

• Minimum 2 years in a Help Desk, Desktop Support, or IT Support role.
• Experience supporting Windows-based environments.
• Familiarity with Mac devices and mobile technologies.
• Experience using a ticketing system to manage requests.
• Working knowledge of Microsoft 365.
• Strong troubleshooting skills and a proactive, curious mindset.
• Excellent customer service and communication abilities.
• Ability to manage multiple priorities without losing composure.
• Collaborative team player who takes ownership and follows through.

Technologies

• Windows
• macOS
• Microsoft 365
• Microsoft Intune
• Mobile Device Management (MDM)
• Microsoft Entra ID
• Adobe applications

Bonus Points For

• Microsoft Intune experience
• Mobile Device Management (MDM) experience
• Microsoft Entra ID exposure
• Adobe application support experience
• Experience supporting cloud-based collaboration or communication platforms
• Certifications or training such as A+, Network+, Security+, or Microsoft certifications

The Type of Person Who Thrives Here

• You genuinely enjoy helping people
• You remain the calm voice when technology becomes challenging
• You can explain technical issues without using acronyms
• You take pride in delivering excellent service
• You are dependable, adaptable, and ready to jump in as needed
• You continually seek opportunities to learn

Why This Opportunity

• Contract-to-hire with potential for long-term employment
• High visibility within a small IT team
• Immediate impact on daily operations
• Exposure to modern technologies and ongoing projects
• Collaborative, professional environment with a strong team culture