IT Support Specialist

Parra Loan Company is hiring a full-time, on-site IT Support Desk Technician Level 1 to join the Information Technology department in Brownsville, TX. This entry-level role is the first point of contact for employee technology support, handling troubleshooting, account and password assistance, and everyday network and software needs.

Working as part of the IT team, you will document and track requests through resolution, support common devices and applications, and follow company security procedures while providing clear, professional guidance to employees.

Role Overview

• Serve as the first point of contact for employee IT help via phone, email, chat, and in person.
• Perform basic troubleshooting for computers, printers, software, and mobile devices.
• Provide support for account and password needs, including resets and unlocks.
• Assist with email setup and user account management.
• Support Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
• Troubleshoot internet, Wi-Fi, VPN, and general network connectivity issues.
• Install and configure approved software and help set up new computers.
• Prepare computers, equipment, and accounts for new employees and help collect equipment during departures while removing system access.
• Escalate more complex issues to a third-party IT support provider.
• Maintain accurate records of company technology equipment and software.
• Follow company security procedures and report suspicious emails or potential security concerns.
• Provide friendly, professional support with clear instructions.

Required Skills and Qualifications

• High school diploma or GED required.
• Basic knowledge of Windows 10/11.
• Familiarity with Microsoft Office applications.
• Basic understanding of computer hardware, networking, Wi-Fi, and internet connectivity.
• Strong communication, organization, and customer service skills.
• Ability to troubleshoot problems and learn new systems.
• Ability to lift and carry up to 25 lbs.

Preferred Qualifications

• 0–2 years of IT support or help desk experience preferred.
• Entry-level candidates with internships, school IT experience, or hands-on computer troubleshooting experience are encouraged to apply.
• Familiarity with VoIP phone systems is a plus.
• Associate degree or coursework in Information Technology, Computer Science, or a related field.
• CompTIA A+ certification is a plus.
• Familiarity with Active Directory and remote support tools.
• Basic knowledge of network equipment, Windows Server, and VoIP systems.

Technologies

• Windows 10, Windows 11
• Microsoft Office: Outlook, Word, Excel, PowerPoint
• VPN, Wi-Fi
• VoIP, Active Directory

Pay, Location, and Schedule

• Full-time
• On-site in Brownsville, TX
• Salary: USD 17 per hour
• Ability to commute: Brownsville, TX 78520 (required)

Language, License, and Certifications

• English (Required)
• Spanish (Required)
• Driver's License (Required)

Benefits

• Health insurance
• Paid time off (PTO)

What We Offer

• Competitive pay based on experience
• Health, dental, and vision insurance
• Paid time off (PTO)
• Paid company holidays
• Opportunities for professional growth and advancement

Career Growth

This position is a hands-on opportunity to build practical IT support experience and develop skills to move toward Level 2 IT Support, Systems Administration, or Networking roles.