IT Support Specialist – Managed Services

McDonough Telephone Cooperative is seeking an IT Support Specialist to join its managed services practice in Colchester, IL. This hands-on role covers the operation, maintenance, repair, and security of both internal systems and client environments, spanning servers, networks, desktops, peripherals, phone systems, and security devices. The position is onsite, with compensation in the USD 30 to 35 per hour range, and requires delivering dependable, secure IT services while collaborating with internal teams and clients.

Responsibilities

• Install, configure, maintain, and provide Tier 1 support for desktops, laptops, peripherals, operating systems, and software.
• Assist with basic server tasks and support network infrastructure, including wireless systems, firewalls, switches, and Ethernet/fiber cabling.
• Support digital, analog, VoIP phone systems and security camera systems.
• Troubleshoot and repair equipment; coordinate with vendors as needed.
• Provide technical guidance to internal teams and customers, including procurement of hardware/software.
• Serve as an escalation point for Helpdesk and IT Technicians.
• Train end users on procedures and security best practices.
• Maintain system backups and security; participate in after-hours maintenance and on-call rotation.

Requirements

• Knowledge of structured cabling, operating systems (Linux, Windows, macOS, iOS), and hardware installation/troubleshooting.
• Understanding of LAN/WAN networks, routing, firewalls, switches, and security roles/authentication.
• Experience supporting end users with workstation issues and connectivity.
• Familiarity with virtualization, backup solutions, storage, and server hardware.
• Strong problem-solving, diagnostic, multitasking, and communication skills.
• Ability to explain technical concepts clearly and work after hours/on-call when needed.
• Driver's license (Required).
• Colchester, IL 62326 (Required).

Technologies

• Linux
• Windows
• macOS
• iOS
• Structured cabling
• LAN/WAN networks
• Routing
• Firewalls
• Switches
• Ethernet cabling
• Fiber cabling
• Wireless systems
• Virtualization
• Backup solutions
• Storage
• Server hardware
• VoIP
• Security camera systems

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Application questions

• Is the starting pay of $30.25 plus benefits acceptable?
• This is an on-site position at our Colchester office. It is not remote or hybrid due to needs of our managed services clients. Are you willing to work on-site at our Colchester office?