This onsite IT Help Desk role supports Graham Construction, a 3G Company, delivering timely hardware, software, and mobile device assistance to employees across office and jobsite environments, with onboarding and IT training as a focus.
Responsibilities
- Provide timely onsite and remote technical support for employees' hardware, software, and mobile devices.
- Conduct regular maintenance tasks, including software installation and upgrades.
- Monitor IT helpdesk emails and requests, determine solutions, and assist users as needed.
- Set up and install end-user PCs, laptops, tablets, and smartphones.
- Assist with new employee onboarding and IT training.
- Support IT initiatives and contribute to project planning.
- Plan and coordinate the setup of a new employee's software and hardware devices.
- Address other IT issues such as conference room technology, printers, and scanners.
- Perform additional duties as assigned.
Requirements
- Associates degree in information technology, computer science, cyber security, or a related field.
- At least two years of experience assisting end users in an IT capacity (preferred).
- Experience with Apple iOS support and PC environments.
- Knowledge of Windows Server, Active Directory, O365 Admin, MS Office Suites, and Microsoft Endpoint Manager.
- Strong oral and written communication skills and excellent customer service mindset.
- Ability to thrive in a fast paced environment and work independently as a self-starter.
- Effective prioritization, strong organizational skills, and attention to detail.
- Professional demeanor and solid problem-solving abilities.
- Valid driver's license.
- Ability to pass post-offer employment testing and post-offer drug test.
- Ability to obtain OSHA 30 certification.
- Willingness to travel to construction job sites within Iowa, Nebraska, and Wisconsin (approximately 2-3 trips per month; no overnight travel).
- This is an onsite role requiring reporting to the Des Moines, IA office Monday through Friday.
Technologies
- Apple iOS
- Windows Server
- Active Directory
- O365 Admin
- MS Office Suites
- Microsoft Endpoint Manager
Benefits
- 401(k) with a 6% immediate vesting match
- Personalized growth opportunities
- Two healthcare plans to choose from
- Vision, dental, and life insurance
- Paid time off
- Nine company holidays annually
Legal Requirements
- Valid driver's license
- Ability to pass post-offer employment testing and post-offer drug test
- Ability to take and pass OSHA 30 certification
- Ability to travel to construction job sites within Iowa, Nebraska, and Wisconsin (2-3 trips per month; no overnights)
- This is an onsite role requiring reporting to the Des Moines, IA office Monday through Friday
Who You Are
An IT Help Desk Support Technician who prioritizes building relationships, educating others, and resolving technical issues. You align with our core values and perform well in a performance-driven, development-focused environment.
A Day in the Life
Your day involves troubleshooting hardware and software issues, responding to IT helpdesk requests, and assisting employees with their devices. You will set up equipment and software for new hires, provide IT training during onboarding, and manage tasks such as conference room technology and printer or scanner issues. Work may take place in the office or at construction job sites.
More About Graham Construction, a 3G Company
Graham Construction, a 3G Company, is a premier Midwest general contractor and construction manager. Founded in 1981 by John Graham, the firm emphasizes relationships, integrity, and long-term client satisfaction, maintaining a commitment to quality and durable partnerships across the region.
