End User Support

End User Support Jobs

1,097 jobs found

Today

Help Desk Technician

Tekman Software Solutions, Inc. Acworth, GA 🇺🇸 Remote

Acworth, GA

Today

$23k - $78k/yr Full time Customer Support End User Support Hardware Support

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Job Description

Tekman Software Solutions, Inc. is seeking an entry-level Help Desk Technician for a full-time remote role based in Acworth, GA. This position supports users by diagnosing hardware and software issues, providing clear guidance, and delivering service that reflects a professional customer support experience.

Role Overview

As a Help Desk Technician, you will handle incoming customer inquiries through phone, email, or chat. You will troubleshoot technical problems, explain solutions in a step-by-step manner, and ensure each request is properly documented. The role also includes assisting with network access and connectivity issues while maintaining a friendly and helpful communication style.

Key Responsibilities

Respond to user inquiries via phone, email, or chat
Troubleshoot and resolve hardware and software issues
Provide step-by-step solutions for technical problems
Assist users with network access and connectivity challenges
Document and track issues in the help desk system
Collaborate with IT team members to improve service delivery
Maintain a friendly and helpful demeanor at all times
Participate in training sessions to enhance technical knowledge

Required Qualifications

High school diploma or equivalent
Strong communication and interpersonal skills
Basic understanding of computer systems and networks
Ability to work independently in a remote environment
Excellent problem-solving skills and attention to detail
Willingness to learn and adapt to new technologies
Customer service experience is preferred but not required

Helpful Skills and Experience

Familiarity with help desk software and ticketing systems is a plus

Technologies

Help desk software
Ticketing systems

Compensation and Location

The position is full-time and remote in Acworth, GA. Salary range is USD 23,000 - 78,000 per year.

Benefits

Health savings account
Health insurance
Dental insurance
401(k)
Paid time off
Employee assistance program
Vision insurance
401(k) matching
Life insurance

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Today

Sr. Help Desk Technician

BRS Massachusetts

Massachusetts

Today

$113k - $125k/yr Full time Senior Active Directory Dhcp

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Job Description

In this onsite Massachusetts role, BRS needs a senior help desk technician to deliver advanced, end-user technical support at Tier 2 and Tier 3 levels. This position serves as the final escalation point for complex, time-sensitive incidents, including VIP and executive “white-glove” support, while also driving incident management, mentorship, and improvements to support processes.

What you will do

Act as the primary escalation point for the most complex and time-sensitive user-reported incidents.
Diagnose and resolve advanced hardware issues, operating system errors (such as registry or file system corruption), and complex software compatibility conflicts.
Use advanced diagnostic tools and log analysis to perform root cause analysis on persistent and challenging problems.
Lead technical resolution efforts during widespread incidents affecting many users, including faulty patch scenarios or major application outages.
Provide on-the-job training, technical guidance, and mentorship to junior and journeyman help desk staff.
When needed, serve as shift or team lead by managing ticket queues, assigning tasks, and ensuring SLAs are met.
Review and approve knowledge base articles and technical documentation produced by other team members.
Identify trends from incident reports to support problem management and recommend permanent fixes to reduce recurring issues.
Develop and maintain SOPs, troubleshooting guides, and technical knowledge base resources for the support team.
Coordinate with other IT teams (such as Server and Network) to test and provide feedback on new software, hardware, and system images before enterprise deployment.
Deliver dedicated “white-glove” technical support for senior leadership and designated VIPs, ensuring rapid, effective responses to technical needs.

Required experience and qualifications

Minimum 5 to 7 years of progressive, hands-on experience in an IT help desk or desktop support role.
At least 2 years of experience in a senior or lead technician capacity, including responsibility for mentoring staff and handling escalated issues.
Current CompTIA Security+ CE certification (or higher) to satisfy DoD 8140 requirements for IAT Level II.
Must possess and maintain a SECRET security clearance.
Expert-level knowledge of Microsoft Windows (Windows 10/11) and Microsoft Office 365.
Advanced hardware troubleshooting skills, including the ability to diagnose complex system-level problems.
Strong understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN to troubleshoot client-side network issues.
Proficiency with Active Directory for user and computer object management.
Experience leading and triaging incidents within an enterprise IT Service Management platform such as ServiceNow.
Excellent leadership, communication, and customer service skills.

Technologies you will work with

Microsoft Windows (Windows 10/11)
Microsoft Office 365
CompTIA Security+ CE
Active Directory
ServiceNow
TCP/IP, DNS, DHCP, VPN

Compensation and benefits

Salary: USD 113,000 - 125,000 per year.

Paid holidays
Paid time off including sick and vacation leave
Medical, dental and vision insurance
Flexible spending accounts
Short and long term disability
Company paid life insurance
401(k) with a company match and discretionary profit sharing
Tuition reimbursement

Certifications (desired)

CompTIA Network+
ITIL Foundation Certification
Microsoft 365 Certified: Modern Desktop Administrator Associate

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Today

Help Desk Technician

CASA Sacramento Sacramento, CA 🇺🇸 Remote

Sacramento, CA

Today

$40k - $49k/yr Full time Customer Support End User Support Hardware Support

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Job Description

CASA Sacramento is hiring a Help Desk Technician to deliver remote technical support to users in Sacramento, CA. If you enjoy helping people get unstuck and want a role that blends hands-on troubleshooting with clear customer communication, this position offers a salary range of USD 39,600 - 48,500 per year.

What you’ll do

You will be the go-to resource for remote support by answering requests and working through technical problems across hardware, software, and networks. Using phone, email, and chat, you will diagnose issues, apply fixes, and guide users through resolutions.

Respond to user inquiries and provide technical support via phone, email, and chat
Diagnose and resolve hardware, software, and network issues
Document and track user issues using a ticketing system
Assist with setup and configuration of new devices
Provide training and support on software applications and tools
Collaborate with other IT team members to enhance service delivery

What we’re looking for

This role is best suited for someone with a strong support background and the ability to troubleshoot effectively while communicating clearly. Because the work is remote, you’ll also need to manage your time independently.

Proven experience in a technical support role or help desk environment
Strong knowledge of computer systems, mobile devices, and other tech products
Excellent problem-solving skills and the ability to troubleshoot technical issues
Effective communication skills, verbal and written
Ability to work independently and manage time effectively in a remote environment

Nice to have

Experience with remote desktop applications and help desk software
Familiarity with ITIL concepts and practices
Certification in a relevant field (for example: CompTIA A+ or Microsoft Certified Professional)

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Information Technology Help Desk Technician

PaceMate™ Remote 🇺🇸 Remote

Remote

Today

$60k - $65k/yr Full time Cloud Platforms Computer Skills Device Management

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Job Description

PaceMate™ is hiring a full-time Information Technology Help Desk Technician for a fully remote role supporting end-users across a mix of everyday technical requests and more complex incidents. In this position, you’ll be the first point of contact for troubleshooting, system setup, and follow-through, working closely with the broader IT organization to keep users productive.

This role is hands-on and communication-focused, with responsibilities spanning software, hardware, and network issue diagnosis, documentation, and escalation when needed. Remote work will require a private, quiet workspace and dependable connectivity to support phone-based requests.

Role Overview

Provide technical support and troubleshooting assistance to end-users via phone, email, or in person.
Diagnose and resolve software, hardware, and network-related issues promptly and effectively.
Install, configure, and maintain computer systems, software, and peripheral devices.
Escalate complex issues to appropriate IT support teams and follow up on resolution.
Document, track, and monitor problems to ensure timely resolution and maintain accurate records of support requests and solutions.
Maintain and update technical documentation and knowledge base articles for user reference.
Provide training and guidance to end-users on new technologies and applications.
Collaborate with IT team members to improve systems, procedures, and overall efficiency.

Technologies You Will Use

Windows 10/11
Mac OS
Office 365
MS Azure
ESET A/V
Kaseya (VSA, BMS)
Barracuda
ZScaller
MS Intune
PowerShell

What You Bring

Proven experience as a Helpdesk Technician or in a similar position.
Proficiency troubleshooting and resolving technical issues related to computer systems, software, and hardware.
Strong knowledge of operating systems, network protocols, and software applications.
Excellent communication skills, including the ability to explain technical information in user-friendly language.
Customer-oriented approach focused on delivering high-quality service.
Relevant certifications or a degree in Information Technology or a related field is advantageous.

Compensation

Target compensation range: USD 60,000 - 65,000 per year.
Compensation may vary depending on education, certifications, and experience.

Benefits

Health and Prescription Coverage
Dental
Vision
Short-Term Disability
AD&D
Flexible Spending Account
Healthcare Savings Account
401k Retirement Savings
Discount Program
Employee Assistance Program
Financial Wellness Program
Paid Time Off
Legal Insurance
Hospital Indemnity
Critical Illness, and Accident Coverage

Remote Work and Work Environment

Primary responsibility includes handling user requests coming through various channels.
Possible project involvement: assisting in assigned projects.
Other tasks as assigned.
Remote role requires a dedicated workspace with privacy and a quiet environment due to phone-based support.
Reliable high-speed internet is required for seamless remote work.
Soft skills expectations include a pleasant demeanor, multitasking ability, and staying composed under pressure as the primary interface for the IT department.

Reporting Relationship

Supervised by: Cloud Architect / IT Manager
Supervises: None

Additional Requirements

Home office setup: Maintain a dedicated, separate office or room at home to ensure privacy and professional working conditions.
Connectivity: Maintain a reliable, high-speed internet connection at your residence.
Geographic restriction: Must reside and work exclusively within the contiguous United States.
Work authorization: Must be legally eligible to work in the United States.
Notification protocol: Inform and receive approval from the IT department before working from any location other than the legal address PaceMate has on file. Address updates or temporary location requests require contacting PaceMate IT or HR. Additional details are available in the PaceMate official handbook.
Foreign transport of sensitive information: When confidential information is carried into a foreign country, it must be stored in an inaccessible form (for example, encrypted external storage) or remain in the worker’s possession at all times. PaceMate workers may not take secret PaceMate information into another country without permission from Physical Security management.

Physical Requirements

While performing duties, the employee is consistently required to remain in a stationary position, operate a computer or other office equipment, and frequently communicate with customers and employees.
Must exchange accurate information and effectively utilize voice over internet protocol.
Repetitive motions using fingers and forearms in data entry are required.

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Entry-Level IT Helpdesk Technician

Yelp Atlanta, GA 🇺🇸 Remote

Atlanta, GA

Today

$44k - $60k/yr Full time Computer Skills Customer Support End User Support

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Job Description

The IT Helpdesk team supports Yelp offices worldwide, and this Entry-Level IT Helpdesk Technician role focuses on fast, accurate issue resolution with strong employee customer service.

Responsibilities

Handle assigned Helpdesk tickets and work toward resolution for reported customer issues
Diagnose, troubleshoot, and resolve hardware and software problems; escalate when needed
Follow Service Level Agreements (SLAs) and maintain proper response times
Support global employees using phone, chat, and the inbound ticket queue
Monitor internal ticketing system notifications to respond proactively and communicate outages or system downtime
Participate in Helpdesk team projects and help ensure they are completed on time and to specification

Requirements

Excellent customer service skills with a collaborative attitude
Willingness to learn new technologies or working knowledge of: Google Apps, Office 365 for Mac and PC, Active Directory, software based telephony, Jira service desk, SSO, etc.
Familiarity with writing technical documentation
Action-oriented approach with a strong understanding of ticket process, workflow, and queue management
Ability to work independently and within a team environment
Ability to prioritize and manage multiple tasks in a dynamic, high-paced work environment
Previous helpdesk experience is an asset
Located in the Eastern time zone of the United States

Technologies

Google Apps
Office 365 for Mac and PC
Active Directory
Software based telephony
Jira service desk
SSO

Benefits

You may be offered restricted stock units and benefits
Option to be fully remote in locations within the United States Eastern time zones

Compensation

Estimated salary range: USD 44,000 - 60,000 per year
Salary range may vary based on factors including external market benchmark data, geographic location, and years of experience

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IT Support Specialist

Quantam Solutions Sandy Hook, KY

Sandy Hook, KY

Today

$21 - $22/hr Full time End User Support Hardware Support Help Desk Support

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Job Description

Quantam Solutions is hiring an IT Support Specialist to provide on-site desktop support at the Little Sandy Correctional Complex in Sandy Hook, KY. This role supports approximately 275 devices and works within DOC expectations in a correctional environment. The position offers an hourly rate of USD 21 to 22, with benefits including 401(k), health, dental, and vision insurance, a health savings account, life insurance, paid time off, and a referral program.

What you’ll do

Deliver desktop support for devices such as tablets, desktops, laptops, printers, copiers, and phones.
Help troubleshoot and support security cameras, servers, and network switches as needed.
Resolve IT issues promptly and efficiently to minimize disruption for DOC staff.
Follow DOC policies while working in a correctional environment, including interactions with both staff and inmates as required.
Complete mandatory training, including a three-week orientation focused on prison-specific protocols and general employee orientation.

What you bring

Minimum 1–2 years of desktop support experience, including troubleshooting and maintenance of devices such as tablets, desktops, laptops, printers, and phones.
Helpful familiarity with security cameras, servers, and network switches.
Strong customer service skills and the ability to communicate and work professionally in a correctional facility environment.
Ability to pass a DOC background check and extensive drug screening.
Adaptability to work in a prison atmosphere, including the ability to interact with inmates when necessary.

Location and schedule

This is an onsite role at the Little Sandy Correctional Complex in Sandy Hook, KY.

Application requirements

Confirm you can work onsite at the Little Sandy Correctional Complex in Sandy Hook, KY.
Confirm you have 1–2+ years of IT support experience.

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Technical Support Specialist

Aspetto, Inc. Guam

Guam

Today

Full time Device Management End User Support Hardware Support

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Job Description

Aspetto, Inc. is hiring a Technical Support Specialist to deliver on-site Tier 1 and Tier 2 IT support for the NAVFAC CIO3 Office within the Marianas Area of Responsibility. The position primarily supports locations at Naval Base Guam and will cover helpdesk operations, troubleshooting, IT asset management, documentation, deployments, and mobile device and telecommunications support.

This full-time role is based on-site (remote work is not available) and aligns with NAVFAC Marianas operating hours, with coverage across multiple NAVFAC facilities as operational needs require.

Responsibilities

Provide Tier 1 and Tier 2 technical support to end users by phone, email, Microsoft Teams, and in person.
Receive, document, prioritize, troubleshoot, and resolve IT support tickets.
Act as the initial point of contact for user technical issues.
Troubleshoot password, workstation, peripheral, software, and connectivity problems.
Diagnose and resolve more advanced hardware, software, and localized network issues.
Install, configure, upgrade, and troubleshoot operating systems, software applications, workstations, and peripherals.
Escalate complex technical issues to the appropriate support teams when needed.
Provide hands-on technical assistance throughout supported NAVFAC facilities.
Support enterprise ticketing and helpdesk systems and maintain accurate ticket documentation.
Assist with provisioning, configuring, securing, troubleshooting, and maintaining enterprise mobile devices.
Support Mobile Device Management (MDM) activities.
Coordinate telecommunications requirements, including VoIP systems, telephone lines, service requests, and phone assignments.
Assist with IT equipment deployments and coordinate user technology requirements.
Track and maintain IT hardware, software licenses, workstations, peripherals, and multifunction devices.
Support the full IT asset lifecycle from receipt and deployment through disposition.
Maintain accurate IT asset databases, inventory records, and equipment documentation.
Develop and maintain Standard Operating Procedures (SOPs), technical documentation, and user reference guides.
Prepare user communications related to outages, system changes, upgrades, and new IT capabilities.
Provide administrative and operational support to the CIO3 IT Office.
Maintain records, files, reports, and other IT administrative documentation.

Requirements

U.S. Citizen
Minimum 3 years of IT helpdesk, desktop support, technical support, or related IT experience preferred.
Hands-on experience troubleshooting computer hardware, software, peripherals, and user connectivity issues.
Experience working with enterprise helpdesk or IT ticketing systems.
Experience supporting or administering Mobile Device Management (MDM) environments.
Proficiency with Microsoft Office, including Outlook, Word, Excel, and PowerPoint.
Strong verbal and written communication skills.
Ability to read and interpret technical documentation, policies, procedures, and user manuals.
Ability to prepare professional correspondence, reports, and technical documentation.
Ability to work independently in an on-site customer environment.
Experience troubleshooting computer hardware, and software: 2 years (Required).
Mobile Device Management (MDM) platforms: 1 year (Required).

Technologies

Microsoft Office, Outlook, Word, Excel, PowerPoint
Microsoft Teams
Mobile Device Management (MDM)
VoIP

Benefits

401(k) matching
Dental insurance
Employee assistance program
Health insurance
Health savings account
Paid time off
Professional development assistance
Relocation assistance
Tuition reimbursement
Vision insurance

Certification Requirement

CompTIA Security+ (required prior to onboarding)
EC-Council Certified Network Defender (CND) (required prior to onboarding)
GIAC Foundational Cybersecurity Technologies (GFACT) (required prior to onboarding)
GIAC Security Essentials Certification (GSEC) (required prior to onboarding)

Security Clearance

Candidates must possess an active Tier 3 (T3) security clearance/investigation eligibility or be able to obtain the required interim eligibility prior to beginning work.
Employment is contingent upon meeting all applicable government security requirements.
Confidential (Preferred)

Physical Requirements

Ability to stand and walk for extended periods
Ability to work on rough or uneven surfaces
Ability to bend, crouch, stoop, and reach as required
Ability to climb ladders when necessary to access IT equipment
Ability to lift and move IT equipment weighing up to 25 pounds

Work Schedule and Location

Full-time, 40 hours per week
Monday through Friday
Schedule aligned with NAVFAC Marianas operating hours
On-site position; remote work is not available
Federal holidays observed in accordance with the applicable government schedule
Location: Guam, GU (onsite)
Primary support at Naval Base Guam, including:
- Nimitz Hill
- Naval Base Guam
- Other NAVFAC Marianas facilities as operationally required
Candidates must have reliable transportation to travel between supported locations.