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Tier 2 Technical Support - MSP

Frontera Concepts - MSP and IT Support
San Antonio, TX $52k - $62k/yr Full time Posted 1h ago
Azure Cloud Cloud Data Engineering Cloud Data Platform Cloud Engineer Cloud Operations Cloud Platform Cloud Platforms Cloud Platforms Cloud Platforms Desktop Support Dhcp Domain Management End User Support Help Desk Support Hyper V Information Technology (IT) IT Operations It Service Management IT Services It Support Microsoft 365 Microsoft Active Directory Microsoft Exchange Network Protocols Network Services Network Support Networks Office 365 Onsite Remote Access Vpn Remote Support Server Support Service Management Technical Support Virtualization Windows
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Job Description

Frontera Concepts is hiring a Tier 2 Technical Support professional for an MSP environment in San Antonio, TX (onsite). This is a full-time role focused on delivering reliable support to client networks, infrastructure, and related technologies, with an emphasis on performance, documentation, and service quality.

What you’ll be doing

You’ll provide both remote and desk-side/on-site support as part of a Managed Service Provider support team. Responsibilities include supporting client networks, infrastructure, and peripheral technologies, helping establish and maintain network operations for voice, data, and LAN/WAN connectivity.

  • Support client environments through remote and desk-side/on-site assistance
  • Install and configure components critical to voice, data, LAN/WAN connectivity, and related equipment
  • Maintain network performance using monitoring and preventative maintenance
  • Maintain server and workstation environments including physical and virtual machines
  • Perform desk-side support and desktop/workstation maintenance
  • Document procedures to maintain accurate records
  • Assist with report preparation and provide updates to management and clients
  • Deliver client quality of service by following organizational standards and maintaining exceptional customer service
  • Expand technical knowledge through educational workshops, publications, and continuous education meetings
  • Collaborate with the team to complete projects within deadlines

Core skills and experience

  • Microsoft Active Directory and Group Policy
  • Exchange and Office 365
  • Experience with Amazon Web Services, Azure, or other cloud providers
  • Familiarity with backup and data recovery technologies
  • Familiarity with Virtualization including Hyper-V and VMWare
  • Troubleshooting skills for core networking protocols and functions such as DHCP, DNS, and VPN
  • Deployment and maintenance experience for switches, routers, and firewalls
  • Strong telephone and in-person customer service skills
  • High level of verbal and written communication
  • Ability to take ownership of issues and resolve a range of system administrator day-to-day problems

Technologies you’ll work with

  • Microsoft Active Directory, Group Policy
  • Exchange, Office 365
  • Amazon Web Services, Azure
  • Hyper-V, VMWare
  • DHCP, DNS, VPN
  • Switches, routers, firewalls
  • Voice, data, LAN/WAN connectivity

Compensation and schedule

This is a full-time position with a salary range of $52,000 - $62,000 per year. The role requires 3 years of relevant experience, including Office 365 (3 years required) and Help desk (3 years required).

Location and benefits

The role is in person in San Antonio, TX 78216 (required). Relocation to San Antonio, TX 78216 is preferred.

  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

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