Concentrix, a Fortune 500 company known for delivering customer engagement solutions, is seeking a Remote Customer Service and Tech Support Representative to support a financial brand from home in North Carolina. This role blends inbound service with technical issue resolution, providing front-line assistance for a national client while operating entirely remotely.
Responsibilities
- Handle inbound customer inquiries following a defined call flow guide
- Diagnose and resolve technical issues related to hardware, software, and client products
- Log and retrieve information in databases with accurate documentation
- Apply strong problem-solving abilities to reach effective resolutions
- Identify opportunities to suggest additional products or services when appropriate
- Provide expert customer experiences with a friendly, professional demeanor
Requirements
- Commitment to building positive customer relationships
- Minimum of one year in a customer service role
- Technical support experience preferred
- Flexible scheduling availability
- High school diploma or equivalent (GED)
- A quiet, distraction-free home workspace
- Ability to multitask efficiently in a fast-paced environment
- Willingness to learn new technologies
- Strong problem-solving skills with the ability to ask clarifying questions to reach a resolution
- Solid computer navigation skills and PC knowledge
- A desktop or laptop for PC and internet testing; a work computer may be provided depending on the role but is not guaranteed and discussed with a recruiter
- High-speed internet connection (no wireless hotspots or satellite) and a smartphone
- Must reside in the United States with a valid U.S. residential address
Benefits
- Base pay of $15.00 per hour, with incentives tied to performance; actual salaries vary by location, qualifications, and experience
- DailyPay enrollment option to access pay early
- Paid training and performance-based incentives
- Lucrative employee referral bonus opportunities
- Networking groups including Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Neurodiversity, Women in Tech, OneEarth Champions, and others
- Health and wellness programs with trained partners
- Mentorship programs to support career growth
- Work-from-home convenience
- Programs and events promoting diversity, equity, inclusion, global citizenship, sustainability, and community support
- Celebrations such as Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more
- A range of additional perks and benefits
REIMAGINE THE BEST VERSION OF YOU!
If this aligns with your career goals, submit your application to learn why many professionals consider Concentrix a top employer and why you might be a strong fit for this remote role.
JOB AVAILABILITY
Applications are accepted on an ongoing basis. The position currently represents an immediate vacancy, while we review candidates for future opportunities as they arise. Qualified applicants are encouraged to apply.
PHYSICAL AND MENTAL REQUIREMENTS
The role requires regular use of a computer, keyboard, telephone or headset, and related office equipment. Work is predominantly sedentary.
EQUAL EMPLOYMENT OPPORTUNITY
Concentrix is an equal opportunity and affirmative action employer. We promote equal opportunity for all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, veteran status, or any other protected status by law.
ACCOMMODATION
Concentrix welcomes applications from candidates with disabilities and is committed to an inclusive recruitment process. If reasonable accommodation is needed to participate in any stage of the application or interview process, please contact app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate participation in the recruitment process.
ARTIFICIAL INTELLIGENCE
As part of the recruitment process, we may use artificial intelligence tools to assist in screening and assessment of applicants. These tools may evaluate resumes and applications to help identify suitable candidates for the role.
WORK AUTHORIZATION
In accordance with federal law, only applicants legally authorized to work in the United States will be considered. Applicants must reside in the United States or have a valid U.S. address for residence.
