Customer Service Remote (US)

Remote Customer Service Support Jobs (US)

20 jobs found

Include remote jobs

All (43) 🌍 Worldwide (3) 🇺🇸 US (37) 📍 Location-specific (3)

3d ago

IT Helpdesk Specialist

Beyond International Group Irvine, CA 🇺🇸 Remote

Irvine, CA

3d ago

Full time Application Support Computer Skills Customer Service

Apply Now

Job Description

Beyond International Group, a dynamic and innovative organization, is seeking an IT Helpdesk Specialist to join its Irvine, California team with remote work options. In this role, you will be the first point of contact for employee technical issues, diagnosing and resolving hardware, software, and network problems while managing support tickets to ensure timely solutions. You will contribute to a collaborative IT environment that emphasizes customer service and continuous improvement.

Responsibilities

Deliver high-quality support to employees for hardware, software, and network-related concerns.
Diagnose and fix issues through phone, email, and in-person encounters.
Assist with configuring and maintaining computer systems and peripherals.
Record and track requests in the ticketing system to ensure timely resolution and follow-up.
Work with IT colleagues to identify and implement process and system improvements.
Lead training sessions on new software and tech tools.
Keep current with technology trends and best practices to improve service delivery.
Contribute to IT projects and initiatives as required.

Requirements

Associate's degree in IT, Computer Science, or a related field, or equivalent professional experience.
At least 1-2 years of experience in a helpdesk or technical support role.
Solid knowledge of computer systems, mobile devices, and related technology.
Proficiency in diagnosing and resolving hardware and software problems.
Strong verbal and written communication skills with a customer-service orientation.
Ability to thrive in a fast-paced setting and juggle multiple priorities.

Technologies

Zendesk
ServiceNow
Windows
macOS
Microsoft Office Suite
Google Workspace

Benefits

Competitive salary and performance-based bonuses.
Health, dental, and vision insurance.
Flexible work hours and remote work options.
Generous paid time off (PTO) and holiday leave.
Professional development opportunities, including training and certification support.
A supportive and inclusive company culture that values diversity and collaboration.

Company overview

Beyond International Group is a dynamic and innovative organization committed to delivering exceptional solutions and services that empower clients to thrive in a rapidly evolving digital landscape. We pride ourselves on fostering a diverse and inclusive workplace where every team member is valued and encouraged to contribute their unique perspectives. Our collaborative culture promotes personal and professional growth, ensuring that our employees are equipped to succeed in their careers.

View full job page →

13d ago

Senior Customer Technical Support Specialist, 2nd Shift

Beckman Coulter Diagnostics New York, NY 🇺🇸 Remote

New York, NY

13d ago

$33 - $40/hr Full time Contact Center Customer Service Customer Support

Apply Now

Job Description

Beckman Coulter Diagnostics offers a remote, second-shift senior support role in New York, NY, designed for professionals who thrive in a 24/7 environment. This position provides expert technical assistance to customers via phone and other channels, handling hardware, software, assay, and training questions while working closely with the Urinalysis Supervisor in Miami, FL. The compensation ranges from USD 33 to USD 40 per hour, with a benefits package that includes paid time off, medical/dental/vision coverage, a 401(k) plan, and bonus or incentive pay. If you bring at least an associate or equivalent degree and solid field experience, this role can be an excellent match for your technical support career.

Responsibilities

Apply advanced commercial knowledge and hands-on experience to assist internal and external customers.
Independently resolve complex issues while mentoring peers on routine troubleshooting tasks.
Diagnose whether problems stem from hardware, reagents, or software, with the goal of resolving the issue by phone or dispatching the appropriate resource to complete resolution.

Requirements

Associate, vocational, or an equivalent degree in biology, clinical lab science, biomedical engineering, electrical engineering, or chemistry.
3+ years of lab or field experience.
Clear spoken and written communication, able to provide directions by phone or email.

Benefits

Paid time off
Medical, dental, and vision insurance
401(k)
Bonus or incentive pay

Preferred qualifications

Previous troubleshooting experience on electromechanical instrumentation
Experience in a medical technology call center or in a medical laboratory
Background in a customer service environment

View full job page →

14d ago

Senior Tech Support Specialist

UnitedHealth Group Atlanta, GA 🇺🇸 Remote

Atlanta, GA

14d ago

$24 - $43/hr Full time Computer Skills Contact Center CRM

Apply Now

Job Description

Join a team at UnitedHealth Group (Optum) offering a remote role in Atlanta, GA with a competitive hourly pay range of $24 - $43. This Senior Tech Support Specialist position focuses on inbound, real-time member support, identity verification, and issue resolution, all while prioritizing privacy and HIPAA compliance. You’ll coach and support Tier 1 agents, leverage enterprise-approved AI tools to streamline workflows, and play a key role in continuous improvement. The role is built for someone with at least 1 year of experience and a High School Diploma or GED, ready to grow within a collaborative, privacy-minded culture.

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution

Responsibilities

Answer inbound calls with timely, accurate, and friendly support
Assist with authentication, password resets, account setup, and navigation of identity services
Perform identity verification according to required protocols
Use troubleshooting steps to resolve routine issues; document all interactions in CRM
Recognize issues that exceed Tier 1 capabilities and escalate appropriately
Follow scripts, workflows, and compliance guidelines (including HIPAA)
Maintain up-to-date knowledge of products, processes, and system updates
Meet or exceed targets for service level, quality, accuracy, and CSAT
Participate in coaching, team huddles, and required training
Provide real time consultative support to Tier 1 agents on active member calls
Leverage enterprise-approved AI tools to streamline workflows, automate tasks, and drive continuous improvement
Execute identity verification at the start of applicable calls
Maintain confidentiality of all customer information
Recognize and escalate potential fraud or mismatched identity data
Adhere to privacy regulations and internal data-handling standards; complete required training

Requirements

High School Diploma/GED
1+ years of experience in customer service (call center preferred) or computer and data entry basics or ability to follow structured procedures
1+ years of experience with multi-system navigation; basic troubleshooting and strong written and verbal communication

Technologies

Application deadline: This job posting will remain active for a minimum of 2 business days or until a sufficient candidate pool has been collected. The posting may close early due to the volume of applications.

View full job page →

17d ago

Senior Tech Support Specialist

UnitedHealth Group Atlanta, GA 🇺🇸 Remote

Atlanta, GA

17d ago

$24 - $43/hr Full time Application Support CRM Customer Service

Apply Now

Job Description

The remote Senior Tech Support Specialist role supports UnitedHealth Group's Optum division by handling inbound member inquiries, performing identity verification, and resolving Tier 1 issues in a HIPAA-compliant environment. The position emphasizes troubleshooting, knowledge maintenance, and real-time consultative support for Tier 1 agents across the United States.

Responsibilities

Answer inbound calls with timely, accurate, and friendly assistance.
Assist with authentication tasks, including password resets, account setup, and navigation of identity services.
Perform identity verification following established protocols.
Apply troubleshooting steps to resolve routine issues and document all interactions in the CRM.
Identify issues beyond Tier 1 scope and escalate as appropriate.
Follow scripts, workflows, and compliance guidelines, including HIPAA requirements.
Maintain up-to-date knowledge of products, processes, and system updates.
Meet or exceed targets for service level, quality, accuracy, and customer satisfaction (CSAT).
Participate in coaching, team huddles, and required training.
Provide real-time consultative support to Tier 1 agents on active member calls.
Maintain a security and privacy focus throughout all interactions.
Execute identity verification at the start of applicable calls and safeguard confidentiality of customer information.
Recognize and escalate potential fraud or mismatched identity data; adhere to privacy regulations and internal data-handling standards; complete required training.

Requirements

High School Diploma or GED.
At least 1 year of experience in customer service (call center preferred) or basic computer/data entry, or the ability to follow structured procedures.
1+ year of multi-system navigation with basic troubleshooting and strong written and verbal communication skills.

Technologies

Benefits

Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401(k) contribution

Preferred Qualifications

Caller verification, HIPAA awareness, and fraud awareness with appropriate escalation.
Clear communication, empathy, patience, teamwork, and time management.
Call center experience; healthcare, identity, privacy, or security exposure.
Telecommuting eligibility specific to UnitedHealth Group policies.

Application Details

This posting will remain open for a minimum of two business days or until a sufficient candidate pool is collected. It may be removed earlier if applicant volume is high.

View full job page →

23d ago

Control Panel Technical Support Specialist

SJE Largo, FL 🇺🇸 Remote

Largo, FL

23d ago

Full time Electrical Engineering AutoCAD Electrical Computer Skills

Apply Now

Job Description

SJE offers a benefits-forward environment that supports professional growth and meaningful impact. You’ll find competitive pay, a robust benefits package, and a collaborative culture that values problem solving and teamwork. This role is customer facing, with opportunities to collaborate across sales, engineering, marketing, manufacturing, and operations, helping customers through technical challenges while contributing to a shared mission.

Location: Largo, FL (remote) or Ashland, OH, or remote.

Benefits

Health insurance
Life insurance
Short-term disability insurance
Long-term disability insurance
Dental insurance
Vision insurance
Other benefit options

Why work with us

At SJE, we support your professional growth while making a real impact. Expect competitive pay, solid benefits, and a collaborative culture that encourages creativity and problem solving. You will be part of a team where your contributions matter and your work helps you build a lasting career.

Responsibilities

Troubleshoot, research, and diagnose technical issues for electrical control panels by phone or email.
Assist customers with technical questions and serve as the service contact for control floats, alarms, and standard catalog control panels.
Maintain customer contact and case records using incident tracking software, and generate reports as requested.
Distribute documentation to customers as needed.
Collaborate with functional areas such as sales, engineering, marketing, manufacturing, and operations.

Requirements

Exceptional communication skills
Strong knowledge of product offerings
Ability to work effectively as a team player
Comfort using computers and software to perform tasks and configure control panels
Ability to read electrical schematics and wiring diagrams
Experience with component testing, electrical troubleshooting, and signal tracing
Familiarity with AutoCAD Electrical (preferred/beneficial)

Technologies

AutoCAD Electrical

Questions about the role

Monday to Friday 8:00 am to 5:00 pm
Up to 120 hours of Paid Time Off in the first year plus 8 paid holidays
Health, life, short-term and long-term disability, dental, vision, and other benefit options
Largo, FL 33773 or Ashland, OH 44805 (addresses available by request)

View full job page →

23d ago

Technical Support Engineer (After Hours)

Jack Henry Monett, MO 🇺🇸 Remote

Monett, MO

23d ago

$57k - $90k/yr Full time Customer Service Customer Support End User Support

Apply Now

Job Description

Jack Henry seeks a Technical Support Engineer for after-hours operations, combining hybrid systems and network administration with technical support for Credit Union Solutions. The role covers Linux, Unix, and AIX environments and the Symitar core banking platform, operating in a 24/7 remote and on-site capacity.

Location

Monett, MO (remote)

Salary

USD 56,800 - 89,500 per year

Responsibilities

Analyze, troubleshoot, and resolve user technology issues; fulfill user requests and address setup needs.
Investigate and resolve escalated technical issues promptly, applying in-depth knowledge of products, systems, and technologies.
Implement monthly system enhancements (software and hardware updates) to improve performance and reliability.
Provide high-quality customer service by clearly communicating technical solutions to customers to ensure satisfaction and understanding.
May participate in preparing test environments to simulate, document, or recreate errors reported by customers to determine appropriate action.
Share knowledge across areas, create documentation and solution articles to resolve cases, assist with escalated issues, and manage cases and implementations.
Report design, reliability, and maintenance problems or bugs to software engineering and help create defect records with supporting files for development to implement fixes.
May serve as a liaison between third-party vendors and internal application administrators to identify issues and implement fixes.
May perform other job duties as assigned.

Requirements

At least 2 years of experience gained through hands-on work or academic training in IT, or experience in a financial institution or FinTech.
Experience working with Unix or Linux.
Ability to work in an on-call rotation outside normal business hours.
Willingness to work an after-hours shift from 7:00 pm to 7:00 am Central Time.
Availability to work weekends.

Technologies

Linux
Unix
AIX
Symitar

Nice to Have

AIX administration experience.
Experience in a Credit Union or other financial institution.

View full job page →

27d ago

Help Desk Specialist

SAIC Washington, DC 🇺🇸 Remote

Washington, DC

27d ago

$40k - $80k/yr Full time Contact Center Customer Service Customer Support

Apply Now

Job Description

SAIC offers a remote Help Desk Specialist role based in Washington, DC, with the flexibility to support customers from anywhere while focusing on timely issue resolution. The position carries a yearly salary range of USD 40,001 to 80,000 and requires a Bachelor’s Degree and/or five years of related work experience. You will respond to customer requests, resolve issues, document tickets, and strive to meet SLAs, all while leveraging ServiceNow to manage inquiries. This role emphasizes collaboration, accountability, and a commitment to customer satisfaction. A strong candidate will be a US Citizen eligible to obtain a Public Trust and bring at least one year of help desk or call center experience.

What you will do

Respond to customers' requests by phone and email
Identify, research, and resolve customer issues
Provide accurate and timely ticket documentation
Meet and exceed required metrics and Service Level Agreements (SLAs)
Provide timely updates and follow up to customers
Escalate to internal representatives or system support specialists when appropriate
Identify and appropriately communicate recurring problems
Evaluate and prioritize customer problems and complaints
Comply with documented regulations, processes, and procedures
Other responsibilities as may be required by management