Help Desk Technical Support

General Dynamics Information Technology invites you to join a purpose-driven team as a Help Desk Specialist. This onsite role in Washington, DC delivers a robust benefits package, clear career growth paths, and access to advanced technology while supporting a Federal customer around the clock. The shift runs Sunday through Thursday from 11:00 PM to 7:30 AM.

Benefits

• 401K with company matching contributions
• Comprehensive health and wellness programs
• Internal mobility team to help you advance your career
• Opportunities for professional growth, including paid education and certifications
• Exposure to state of the art technology
• Paid vacation and holidays to rest and recharge

Responsibilities

• Provide user support and customer service for company supported computer applications and platforms; use ServiceNow to document all incidents and service requests; troubleshoot issues and recommend appropriate actions; drive timely resolution; escalate to Tier 2 or shift lead as needed; track issues through to closure; respond to user inquiries via phone and email.
• Perform essential Service Desk activities to keep systems robust and performing to standard.

Requirements

• Technical background is required
• Experience on IT service desk teams is preferred
• Experience with ticketing systems such as Remedy, SCSM, or ServiceNow is preferred
• Ability to resolve technical and other issues with minimal supervision
• Strong verbal and written communication skills
• Technical certifications are preferred
• Three years of relevant experience with an Associate degree or equivalent; a degree is preferred but not required
• Technical degree is preferred
• U.S. Citizenship is required and the candidate must be able to obtain a public trust

Technologies

• ServiceNow
• Remedy
• SCSM
• ITIL

Work Requirements

• 4+ years of related experience
• May vary based on technical training, certification(s), or degree
• Azure Fundamentals (AZ-900)
• CompTIA Security+
• ITIL Foundation
• U.S. Citizenship Required

Salary and Benefits Information

The likely hourly rate for this position ranges from $22.26 to $27.65. This is not a guaranteed range; compensation is determined by experience, geographic location, and contractual requirements. Benefits include a 401K with company match, comprehensive health and wellness packages, paid vacation and holidays, and opportunities for paid education and certifications.

About Our Work

We are GDIT, a global technology and professional services company delivering technology and mission support to U.S. government agencies, defense, and the intelligence community. Our 26,000 experts apply technology across more than 50 countries, specializing in digital modernization, AI and machine learning, cloud, cyber, and application development. Together with our customers, we aim to create a safer, smarter world through deep expertise and advanced technology.