Help Desk Support Remote

Remote Help Desk Support Jobs

121 jobs found

Include remote jobs

All (168) 🌍 Worldwide (48) 🇺🇸 US (108) 📍 Location-specific (12)

2d ago

Help Desk Coordinator

VetsEZ Huntsville, AL 🇺🇸 Remote

Huntsville, AL

2d ago

Full time Application Support Computer Skills Customer Support

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Job Description

VetsEZ is seeking a 100% remote Help Desk Coordinator to deliver first-level technical support for a federal government healthcare modernization project. In this role, you will troubleshoot software issues across Windows and macOS, maintain clear incident documentation, and coordinate timely escalations and user status updates.

Role Focus

Provide responsive help desk support to end users via phone, email, and chat. Diagnose and address first-level software application concerns on Windows and macOS, while accurately recording activity in the help desk system. For issues that cannot be resolved at the first level, you will escalate with complete supporting details.

Responsibilities

Respond to user inquiries and support requests received through phone, email, or chat, delivering timely and accurate assistance.
Diagnose and resolve first-level software application issues across Windows and macOS environments.
Document user interactions, reported problems, troubleshooting steps, and resolutions accurately within the help desk system.
Escalate unresolved or complex application issues to the appropriate development or technical team, including complete supporting information.
Provide basic guidance and training to users on software applications, system functionality, and standard operating procedures.
Monitor open incidents, follow up with users, and communicate clear status updates through resolution.
Assist with additional tasks and responsibilities as needed to support project objectives.

Required Qualifications

Bachelor's degree in Information Technology, Computer Science, or a related field, plus professional experience in a help desk or technical support role.
2+ years of experience supporting Windows and macOS operating systems and Microsoft Office applications.
Experience using Jira and ServiceNow to document, track, escalate, and resolve incidents or service requests.
Strong analytical and troubleshooting skills focused on diagnosing and resolving software application issues.
Excellent customer service skills with a patient, friendly, and professional demeanor.
Strong written and verbal communication skills, with the ability to coordinate effectively with users and technical teams.

Technologies

Windows
macOS
Microsoft Office
Jira
ServiceNow

Preferred / Additional Qualifications

Experience supporting the Department of Veterans Affairs or another federal government agency.
Familiarity with federal healthcare applications, technical support procedures, or regulated IT environments.
Relevant certifications preferred, such as CompTIA A+, ITIL Foundation, Microsoft, ServiceNow, or HDI certification.

Benefits

Medical/Dental/Vision
401k with Employer Match
PTO + Federal Holidays
Corporate Laptop
Training Opportunities
Remote Opportunity

Security Clearance Requirements

U.S. Citizenship is required.
Selected candidates must successfully complete a background check.
Ability to obtain and maintain a Government/Public Trust clearance, including required fingerprinting when required for the position.

Location

Huntsville, AL (remote)

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3d ago

Help Desk/Desktop Support Analyst

Robert Half Jasper, IN 🇺🇸 Remote

Jasper, IN

3d ago

Contract Active Directory Desktop Support End User Support

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Job Description

A Help Desk/Desktop Support Analyst is needed for a long-term contract engagement supporting end users across Indiana and Kentucky. The work is remote for much of the role, with an estimated 10% monthly travel to client sites, delivering reliable, Windows-based technical support.

This position focuses on keeping employees productive by quickly addressing service desk requests, troubleshooting desktop issues, and maintaining access and device readiness across Microsoft Windows environments.

What you’ll do

Respond to incoming service desk requests and provide timely technical assistance for hardware, software, and user access problems.
Diagnose and resolve common issues related to Microsoft Windows systems, desktop performance, and end-user functionality.
Support Windows 10 devices by identifying issues, applying fixes, and escalating more complex incidents when necessary.
Create, update, and close support tickets with clear documentation of actions taken and issue resolution.
Assist with Active Directory tasks, including account support, password resets, and basic user access maintenance.
Provide desk-side and remote support to minimize downtime and restore productivity quickly.
Help set up, configure, and maintain desktops, laptops, and peripheral devices in line with support standards.

What you bring

At least 1 year of experience in help desk, desktop support, or a similar technical support role.
Working knowledge of Active Directory in a user support environment.
Experience supporting Microsoft Windows, including Windows 10 systems.
Ability to perform basic troubleshooting for hardware, software, and operating system issues.
Familiarity with managing and resolving service desk tickets in an organized manner.
Strong communication skills and a customer-focused approach to technical support.

Tools and technologies

Microsoft Windows
Windows 10
Active Directory

Contract details and benefits

Location: Jasper, IN (remote)
Job type: contract
Minimum experience: 1 years
Travel: 10% monthly to Indiana/Kentucky clients
Insurance: medical, vision, dental, and life and disability insurance
Retirement: company 401(k) plan

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5d ago

IT Support Specialist

VetClaims.ai United States 🇺🇸 Remote

United States

5d ago

$70k - $80k/yr Full time End User Support Google Workspace Google Workspace Admin

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Job Description

VetClaims.ai is building secure, reliable internal systems for a distributed team, and the IT Support Specialist (L1/L2) is central to keeping day-to-day operations running smoothly. This role serves as the company-wide first and second point of contact for internal technical support, while also operating and auditing Google Workspace to support security and access initiatives.

What you will do

Act as the first point of contact for internal support requests across the company via email, Slack, and a ticketing tool.
Triage, log, and track tickets, escalating issues when they move beyond L1 scope.
Handle password resets, account unlocks, and basic access requests.
Support software installation and configuration, including troubleshooting as needed.
Provide hardware support, including setup and troubleshooting for laptops and peripherals.
Troubleshoot email, Calendar, Drive, and Meet issues.
Provide first-line support for the internal portal, including navigation, common issues, and access questions.
Manage onboarding and offboarding for user accounts, groups, and organizational units.
Maintain and update internal documentation, SOPs, and a knowledge base.
Perform deeper troubleshooting for connectivity, SSO / Firebase Auth, and integrations involving Slack and related tools.
Operate the company’s MDM platform, including enrollment, policy configuration, and device compliance.
Coordinate hardware asset tracking and lifecycle activities such as assignment, returns, and repair or replacement requests through the vendor platform.
Provide first-level support for security-related incidents and coordinate with the Security/GRC team as needed.
Continuously improve internal processes, automation, and technical documentation.
Administer users, groups, and organizational units in the Admin Console.
Configure and maintain security policies, including 2-factor authentication, external sharing rules, and basic DLP settings.
Support ongoing security hardening of the Workspace environment against baseline configurations.
Review spam, phishing, and quarantine reports and adjust filtering rules as needed.
Administer core services including Gmail, Drive, Calendar, Meet, and Chat.
Support a device-restricted login initiative so Workspace access is limited to corporate devices.
Produce periodic usage, access, and audit reports from the Admin Console.
Perform proactive account and access configuration, including provisioning, permissions, and organizational structure.
Run recurring audits of user access, device compliance, and security policy adherence.
Contribute to cross-functional initiatives tied to the Secure Operations Program.

Requirements

2–4 years of experience in IT support, ideally covering both L1 and some L2 responsibilities.
Hands-on experience administering Google Workspace.
Experience with at least one MDM platform, such as JumpCloud, Intune, Kandji, or similar.
Working knowledge of SSO and Zero Trust access concepts.
Strong documentation habits and the ability to work autonomously in a small, distributed team environment.
Awareness of handling sensitive data responsibly in a regulated environment with HIPAA/PHI context.
Clear written and verbal communication in English.

Technologies

Google Workspace, Google Admin Console
MDM, JumpCloud, Intune, Kandji
SSO, Zero Trust, Firebase Auth
Slack, Email, Gmail, Drive, Calendar, Meet, Chat
2-factor authentication, DLP

Compensation and location

$70,000 – $80,000 per year, depending on experience
United States (remote)

Benefits

Medical
Dental
Fully remote

What you bring: Fluent written and oral Spanish in addition to English, an Associate Google Workspace Administrator certification (Google Cloud), and prior experience supporting a company-wide user base.

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5d ago

IT Support Specialist

PATRIOTCLAIMS LLC United States 🇺🇸 Remote

United States

5d ago

$70k - $80k/yr Full time End User Support Google Admin Console Google Workspace Admin

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Job Description

IT Support Specialist (L1/L2) supports internal technology needs as the first and second point of contact and administers Google Workspace for the company.

Responsibilities

Act as the first point of contact for internal support requests via email / Slack / ticketing tool
Triage, log, and track tickets; escalate issues when they exceed L1 scope
Handle password resets, account unlocks, and basic access requests
Support software installation and configuration
Provide hardware support, including setup and troubleshooting for laptops and peripherals
Troubleshoot email and collaboration issues across Gmail, Calendar, Drive, and Meet
Offer first-line support for the internal portal (navigation, common issues, access)
Manage user lifecycle activities: onboarding and offboarding for accounts, groups, and organizational units
Maintain and update internal documentation, SOPs, and the knowledge base
Perform deeper troubleshooting for connectivity, SSO / Firebase Auth, and integrations including Slack-related tools
Administer the company’s MDM platform: enrollment, policy configuration, and device compliance
Coordinate hardware asset tracking and lifecycle (assignment, returns, and repair or replacement requests through the vendor platform)
Provide first-level support during security-related incidents and coordinate with the Security/GRC team when needed
Continuously improve internal processes through automation and updated technical documentation
Administer users, groups, and organizational units in the Admin Console
Configure and maintain security controls in Workspace, including 2-factor authentication, external sharing rules, and basic DLP settings
Support ongoing security hardening of the Workspace environment against baseline configurations
Review spam, phishing, and quarantine reports and adjust filtering rules as needed
Administer core services: Gmail, Drive, Calendar, Meet, and Chat
Support a device-restricted login initiative (Workspace access limited to corporate devices)
Produce periodic usage, access, and audit reports from the Admin Console
Support proactive account and access configuration, including provisioning, permissions, and organizational structure
Run recurring audits of user access, device compliance, and security policy adherence
Support cross-functional initiatives related to the Secure Operations Program

Requirements

2–4 years of IT support experience, ideally spanning both L1 and some L2 responsibilities
Hands-on experience administering Google Workspace
Experience with at least one MDM platform (examples: JumpCloud, Intune, Kandji or similar)
Working knowledge of SSO and Zero Trust access concepts
Strong documentation habits and ability to work autonomously in a small, distributed team environment
Awareness of handling sensitive data responsibly in a regulated environment (HIPAA / PHI context), using sound judgment
Clear written and verbal communication in English
Fluent written and oral Spanish in addition to English
Associate Google Workspace Administrator certification (Google Cloud)
Prior experience supporting a company-wide user base

Technologies

Google Workspace, Google Admin Console
MDM (JumpCloud, Intune, Kandji)
SSO, Firebase Auth
Slack, Gmail, Drive, Calendar, Meet, Chat
2-factor authentication, DLP
HIPAA, PHI

Benefits

$70,000 – $80,000 annually, depending on experience
Medical
Dental
Fully remote

About the role

Company-wide first and second point of contact for internal technical support
Operational administrator for Google Workspace
Focus on proactive platform administration, recurring access/security auditing, and reactive support for software, hardware, and configuration issues
Department: Operations, coordinating closely with the Security/GRC team on Zero Trust, device management, and access-control initiatives
Location: Remote
Employment type: Full-time

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22d ago

Remote Technical Support Specialist

SYNERGY DMEPOS Remote 🌍 Remote

Remote

22d ago

$24 - $35/hr Full time Active Directory Computer Skills Customer Support

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Job Description

SYNERGY DMEPOS is hiring a Remote Technical Support Specialist to deliver timely, clear technical assistance that helps resolve issues across hardware, software, operating systems, and network connectivity. This role supports clients remotely across multiple platforms and devices, working through problem reports until solutions are confirmed.

In this position, you will help users and coordinate with internal teams when issues require escalation, all while maintaining strong customer service standards and accurate documentation within ticketing systems.

Responsibilities

Provide comprehensive technical support to clients via phone, chat, and email, resolving problems related to hardware, software, operating systems, and network connectivity.
Troubleshoot and resolve hardware issues on laptops, desktops, mobile devices, and peripherals to minimize downtime.
Support users with desktop applications including the Microsoft Office suite, plus desktop troubleshooting and client communication tools.
Manage customer support tickets efficiently using platforms such as ServiceNow or Jira, documenting issues clearly and following up until resolution.
Support IT infrastructure components including Active Directory, DNS, TCP/IP networks, VPNs, firewalls, LANs, and network administration tasks.
Analyze technical issues to identify root causes and recommend solutions for recurring or complex problems.
Collaborate with cross-functional teams to escalate unresolved issues and help ensure timely resolution while maintaining excellent customer service standards.

Requirements

Proven experience in technical support or IT support roles within a call center or help desk environment.
Strong knowledge of Windows operating systems (including Windows Server), macOS, Linux, and mobile device management.
Hands-on experience with computer hardware maintenance, desktop troubleshooting, and network configuration including TCP/IP, DNS, VPNs, firewalls, and LAN/WAN environments.
Familiarity with IT management tools such as SCCM (System Center Configuration Manager), BMC Remedy, and ServiceNow or Jira for ticket management.
Excellent communication skills, including the ability to explain technical concepts clearly to non-technical users.
Demonstrated analysis skills to diagnose complex technical issues quickly and accurately.
Ability to multitask effectively in a fast-paced environment while maintaining a positive attitude.

Technologies

ServiceNow, Jira
Active Directory, DNS
TCP/IP, VPNs, firewalls, LAN/WAN environments
Microsoft Office suite
Windows Server, Windows, macOS, Linux
Mobile device management
SCCM (System Center Configuration Manager), BMC Remedy

Benefits

401(k)
Flexible schedule
Paid time off
Tuition reimbursement

Work Location: Remote

Compensation: USD 24 - 35 per hour

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26d ago

Service Desk Analyst II

Children's Hospital Los Angeles Los Angeles, CA 📍 California Remote

Los Angeles, CA

26d ago

$66k - $87k/yr Full time Application Support Customer Support End User Support

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Job Description

This Service Desk Analyst II role is the first point of contact for internal users and provides IT incident and service request support, including knowledge base improvement and service level alignment.

Responsibilities

Provide first-line support for incidents and service requests related to IT support, systems, hardware, software, and bio-medical engineering requests.
Support patients and families with connections to CHLA interactive devices and other request types.
Directly fulfill service requests, including provisioning access and installing software and services, and resolve some incidents.
Use existing CHLA Knowledge Base documentation when possible, and conduct additional research as needed.
Review knowledge base content for accuracy, recommend corrections, identify knowledge gaps, and create additional documentation where possible.
Help ensure support service levels map to department objectives, including first call resolution, customer satisfaction, and quality of documentation assets.

Requirements

3-5 years of experience in a technical support or service desk role.
Advanced knowledge of IT support and troubleshooting techniques.
Familiarity with operating systems such as Windows and macOS, plus mobile platforms including iOS and Android.
Understanding of common software applications and hardware components.
Experience with service desk ticketing systems and incident tracking.
Knowledge of clinical applications and bio-medical engineering support.
Experience using remote support tools and remote support techniques.
Strong customer service and communication skills.
Strong problem-solving and analytical abilities.
Ability to work effectively in a fast-paced environment.
Professional attitude with strong interpersonal skills.
High attention to detail with a proactive approach to continuous improvement.
Ability to work flexible scheduled hours, including evenings, nights, and weekends as needed.
Associate’s degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
Relevant certifications such as CompTIA A+, HDI< ITIL Foundation, or Microsoft Certified: Modern Desktop Administrator Associate.

Technologies

Windows, macOS, iOS, Android
Service desk ticketing systems
Incident tracking

Schedule

Varied days including weekdays, weeknights, weekends, and holidays depending on department needs
Day Shift

Remote Requirements

This is a 100% remote position.
CHLA requires a primary residence in California prior to the start date.

Pay

Posting Range: USD $65,520.00 - USD $87,360.00
Annual salary range: USD 65,520 - 87,360

Minimum Qualifications / Work Experience

Required: 3-5 years of experience in a technical support or service desk role.

Preferred

5+ years of experience in a technical support or service desk role.
Experience in a healthcare or clinical environment.
Experience with enterprise-level IT systems and infrastructure.
Knowledge of bio-medical engineering requests and support.
Proven ability to document technical processes and support procedures.
Strong organizational skills and ability to manage multiple tasks simultaneously.
Ability to stay updated on technology trends and apply them to improve support services.
Experience contributing to IT projects and initiatives.
Familiarity with creating and updating knowledge base articles and documentation.
Understanding of regulatory compliance requirements in a healthcare environment.
Experience analyzing customer feedback and metrics to improve end-user experience.

Location

Los Angeles, CA (remote)

Summary

First point of contact for internal customers with IT-related incidents and service requests.
Supports users, patients, and families; fulfills requests and resolves some incidents.
Evaluates and improves CHLA Knowledge Base documentation while meeting service level goals.

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26d ago

IT Support Specialist II

Health iPASS Remote 🌍 Remote

Remote

26d ago

$70k - $70k/yr Full time Active Directory Application Support End User Support

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Job Description

Health iPASS is hiring an IT Support Specialist II for remote internal desktop support and customer-facing SaaS troubleshooting.

Responsibilities

Deliver remote desktop and end-user support to internal employees
Handle Active Directory user account tasks, including account creation, password resets, group assignments, and access troubleshooting
Support MFA/2FA enrollment, troubleshooting, and device changes
Install, configure, and troubleshoot common business applications and tools
Resolve hardware and peripheral issues for end users, including laptops/desktops, printers, monitors, and mobile devices
Document support cases, solutions, and IT processes for knowledge sharing
Process customer support requests via ticketing systems, email, and/or phone
Troubleshoot SaaS application issues such as login problems, configuration errors, and workflow challenges
Reproduce reported issues, collect logs and steps to reproduce, and communicate findings clearly
Escalate complex technical issues to Engineering or Product teams when appropriate
Maintain strong customer communication with timely updates and clear resolutions
Contribute to customer support documentation, FAQs, and best practices

Requirements

2+ years of IT experience in desktop support, help desk, systems support, or a similar role
1+ year of customer service or support experience in a professional environment
Active Directory experience, including password resets, account unlocks, and basic administration
Experience with software installation and end-user troubleshooting
Working knowledge of MFA/2FA setup and support
Strong troubleshooting and communication skills, including explaining technical concepts to both technical and non-technical users
Ability to manage multiple requests and prioritize effectively in a fast-paced environment
Customer-first mindset with professionalism, attention to detail, and consistent follow-through

Technologies

Active Directory
MFA/2FA
SQL
Postman
Zendesk
Jira Service Management
Freshdesk
ServiceNow
DNS
VPN
Wi-Fi

Nice to Have

1+ year of application or software support experience, preferably supporting a SaaS platform
Experience using SQL to troubleshoot or validate application data
Experience using Postman or similar tools to test APIs and validate requests and responses
Familiarity with ticketing platforms such as Zendesk, Jira Service Management, Freshdesk, or ServiceNow
Understanding of basic networking concepts including DNS, VPN, and Wi-Fi troubleshooting

Work Environment

Remote role with both internal employee support and external customer-facing support
Hours of operation: 7:00 AM to 6:00 PM Central Time, with a shift assigned within that window
Occasional on-call or off-hours support may be required based on business needs