Arizona

Support Jobs in Arizona

45 jobs found

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Today

Help Desk Technician

TRU Infusion Phoenix, AZ

Phoenix, AZ

Today

$45k - $55k/yr Full time Active Directory End User Support Hardware Support

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Job Description

TRU Infusion is hiring a Help Desk Technician for an on-site IT role in Phoenix, AZ. In this position, you will deliver Tier 1 support to employees and help keep day-to-day technology running smoothly across company and client environments.

This role combines hands-on troubleshooting with documentation, coordination, and ongoing support improvements. You will work with the IT Director while also handling issues independently, contributing to a reliable support experience as the team supports business operations and continued growth.

Role Overview

On-site in Phoenix, AZ (in person)
First-level technical support for employees and operational technology needs
Support delivered via phone, Microsoft Teams, remote desktop, and an IT ticketing system
Ability to work early morning shifts to support operations
Limited remote work opportunities and occasional travel within Arizona

Responsibilities

Provide Tier 1 support through phone, Microsoft Teams, remote desktop, and the ticketing system
Document work performed and maintain accurate ticket records
Create and update internal knowledge base articles
Coordinate with vendors for warranty repairs and technical support
Maintain hardware and software inventory
Participate in an on-call rotation (typically one week per month)
Assist with technology projects as assigned
Help ensure IT security and compliance requirements are maintained for company and client needs

Requirements

Experience supporting Windows 10/11, macOS, Android, and iOS devices
Familiarity with imaging and deploying new computer systems
Experience with workstation setup, configuration, and break/fix troubleshooting
Working knowledge of Active Directory and Microsoft Entra ID
Basic network connectivity understanding and troubleshooting, including TCP/IP, DNS, VPN, and LAN
Experience using an IT ticketing system to document and manage support requests
Experience providing remote support using remote desktop tools
Familiarity with Microsoft 365 administration; Google Workspace experience is a plus
1–3 years of recent IT Help Desk or Desktop Support experience
Strong problem-solving and troubleshooting skills
Ability to multitask, prioritize, and manage multiple requests in a timely manner
Professional demeanor, positive attitude, and strong communication and interpersonal skills
Ability to work independently and contribute to a small IT team
Self-motivated and dependable, with willingness to learn
Associate degree in Information Technology or a related field is highly desired
A+ certification is a plus
Ability to lift up to 50 lbs

Technologies

Windows 10/11, macOS, Android, iOS
Active Directory, Microsoft Entra ID
TCP/IP, DNS, VPN, LAN
Microsoft Teams, Microsoft 365
Google Workspace
Remote desktop, IT ticketing system
Knowledge base articles

Compensation and Benefits

Pay: $45,000.00 - $55,000.00 per year
Dental insurance
Employee discount
Health insurance
Paid time off
Vision insurance

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1d ago

Associate Analyst/Analyst, IT Help Desk

American Airlines Phoenix, AZ

Phoenix, AZ

1d ago

Full time Analyst Computer Skills End User Support

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Job Description

American Airlines is hiring an Associate Analyst/Analyst for the IT Help Desk team. In this onsite role in Phoenix, AZ, you will deliver first-level support to end users across hardware and software environments, troubleshoot issues by phone, and escalate when problems require deeper expertise.

Role Overview

This position is part of the Information Technology Team within the Information Technology Division. The role focuses on providing first-level problem troubleshooting via telephone for technology supported system-wide, with coverage in a 24x7 environment.

Key Responsibilities

Resolve issues that can be handled over the phone; refer more complex problems to the appropriate product group when needed.
Provide first level support for PC hardware and Network environments including Windows 7 and Windows XP, plus Mainframe environments including UNIX and IBM.
Perform problem determination across technology areas such as Voice, WAN, LAN, PC, Laptop, Password Resets, Network printers, and Mobile devices.
Interact with internal teams, external support teams, and third party vendors to identify and correct core problems.
Simulate or recreate user problems to identify and resolve operating difficulties.
Maintain daily awareness of system-wide changes, outages, and issues.
Escalate incidents to escalation teams to ensure customer resolution.
Provide timely communication, oral or written, to Level 2 support or other management personnel as required.
Promptly consult Level 2 support or other management regarding quality issues to confirm acceptability or determine next steps.
Work overtime as necessary and when approved.
Maintain confidentiality regarding employee, company, and customer information.
Demonstrate commitment to and compliance with company and departmental policies, procedures, and practices.
Support shift work as required for a 24x7 IT coverage environment.

AI and Automation Focus

Provide experience with development and/or implementation of Generative AI.
Support knowledge or experience with genrative AI and virtual assistants used to assist with repetitive tasks.

Required Qualifications

Technical degree and/or equivalent experience.
1 year of Help Desk and/or customer service experience.
1 year of troubleshooting experience with service desk environments.
Knowledge and/or experience with internal server/mainframe applications: Shares, QIK, IBM/TSO/TPX, and SCEPTRE.
Apple certification (Apple Genius).
A+ Certification.
Strong interpersonal, written, and verbal communication skills.
Ability to multi-task in a stressful environment.
Strong problem-solving and analytical skills.

Technologies You May Support

Windows 7, Windows XP
UNIX, IBM
Voice, WAN, LAN
PC, Laptop, Network printers, Mobile devices
Shares, QIK, IBM/TSO/TPX, SCEPTRE
Generative AI, virtual assistants
Apple Genius, A+

Benefits

Travel Perks: 365 destinations on more than 6,800 daily flights across the global network.
Health Benefits: health, dental, prescription, and vision benefits (on day one), plus virtual doctor visits and flexible spending accounts.
Wellness Programs.
401(k) Program.
Additional Benefits: Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Notes on Role Functions

The responsibilities listed reflect the role’s current scope. Management may modify the job or require additional tasks be performed when appropriate, while observing legal obligations and any collective bargaining obligations.

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5d ago

Help Desk Representative (SCA)

Peraton Fort Huachuca, AZ

Fort Huachuca, AZ

5d ago

$39k - $62k/yr Full time 24/7 Coverage Computer Skills Customer Support

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Job Description

Peraton is hiring an onsite Help Desk Representative for a Federal customer at Fort Huachuca, AZ, serving as a first contact for support requests and coordinating escalations to the Global Cyber Center.

Responsibilities

Serve as the first point of contact for Tier 2 requests escalated to the Global Cyber Center
Provide continuous 24/7 shift coverage supporting the GCC mission, including work on weekends, holidays, and after hours
Handle customer support interactions including inbound and outbound calls, chats, email, and internal ticketing escalations
Create, modify, and escalate incidents/tickets by translating user requests into a logical format for analyst troubleshooting
Route tickets according to documented procedures
Conduct quality assurance follow-up with customers and end users
Comply with documented processes and procedures
Monitor group mailboxes and prioritize emails in order of importance
Maintain a shift log to ensure accurate, thorough, and clear communication from shift to shift
Provide reporting as needed
Maintain a professional demeanor with military, civilian, and contractor customers

Requirements

HS diploma
+2 years of customer service, inside sales and/or help desk experience
Active DoD Secret clearance

Compensation

$39,000 - $62,000 per year
Depending on position, eligibility may include overtime, shift differential, and a discretionary bonus in addition to base pay

Benefits

Medical
Dental
Vision
Life
Health savings account
Short/long term disability
EAP
Parental leave
401(k)
Paid time off (PTO) for vacation
Company paid holidays

A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.

Application Process

Estimated application period: 30 days from the job posting date
By applying, you express interest in the role and the Company
During review, you may be required to participate in an on-camera interview and an identity verification process

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7d ago

Help Desk Support

MEI Rigging & Crating LLC Chandler, AZ 🇺🇸 Remote

Chandler, AZ

7d ago

Full time Application Support Cloud Platforms Computer Skills

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Job Description

MEI Rigging & Crating LLC seeks a Help Desk Support professional to provide first-level IT assistance to users for computer systems, networks, and hardware and software, including troubleshooting, guidance, investigation, and follow-up to resolve data processing problems. This remote-friendly role is based in Chandler, AZ and focuses on delivering reliable technical support across user devices and services.

Responsibilities

Identify, diagnose, and resolve software and hardware issues for end users across desktops, laptops, tablets, and smartphones.
Install, configure, tag, and assist with end-user devices and peripherals, including desktops, laptops, tablets, smartphones, and related software.
Diagnose and resolve end-user network or local printer problems, PC hardware issues, email, Internet, and LAN access problems.
Hardware provisioning, system imaging, troubleshooting, and software installation for laptops, desktops, and mobile devices (IOS/Android).
Coordinate user problem resolution with outsourced IT consultants as necessary and track recurring problems.
Support and assist employees in the installation, troubleshooting, and maintenance of computer software and hardware systems.
Provide TCP/IP networking support and troubleshooting for end-user and remote-user environments with LAN and WAN.
Troubleshoot a variety of client, mobile, and cloud applications including Microsoft Office 365, Microsoft D365, and SharePoint.
May suggest modifications and corrections to existing software applications.
May provide training in the use of new hardware or software.
Develop and maintain a catalog of hardware and software equipment and licensing.
Perform other tasks as assigned or requested.

Requirements

Associates degree or equivalent in information technology.
Minimum three years of proven experience as Help Desk Support or in a comparable role supporting multiple locations across multiple time zones, remotely or on site.
Proficiency with Microsoft 365, Windows 10, Microsoft Office, printers, scanners, and mobile devices.
Excellent interpersonal and project management skills.
Ability to communicate technical information to both technical and non-technical personnel.
Ability to create and write clear, complete documentation of systems and procedures.
Excellent analytical and problem-solving skills with a high degree of attention to detail and accuracy.
Self-motivated and able to work independently.

Technologies

Microsoft 365
Microsoft Windows 10
Microsoft Office
Office 365
Microsoft D365
SharePoint
IOS/Android
TCP/IP networking
LAN
WAN
Teams
Printers
Scanners

Physical Requirements and Working Conditions

This remote-based position may involve work from a regional office as needed. Hours may vary across several time zones. The role primarily uses a computer, keyboard, and mouse, along with other hardware and software necessary to perform tasks. The position may involve long periods of sitting. Daily duties frequently involve using the internet, telephone, Teams, and email to communicate and collaborate with others or multiple projects concurrently.

Additional Requirements

Must be able to work in a high functioning team environment.
Display the highest levels of honesty, integrity, and professionalism.
Take pride in your work and in the company.
Communicate openly and strive for peak performance in daily tasks.
Know and deliver the quality service MEI’s customers have come to expect.

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8d ago

IT Support Technician

City of Buckeye Buckeye, AZ

Buckeye, AZ

8d ago

$58k - $87k/yr Full time Computer Skills End User Support Help Desk Support

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Job Description

Overview

This onsite IT Support Technician role sits within the City of Buckeye's Information Technology department. Based in Buckeye, AZ, it offers a salary range of $58,260.80 - $87,401.60 annually.

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8d ago

Tier 1 Tech Support Help Desk

Gould Intelligent Phoenix, AZ

Phoenix, AZ

8d ago

$18 - $19/hr Contract Customer Service Customer Support Email Support

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Job Description

Gould Intelligent, an Arizona-based company, is seeking a Tier 1 Tech Support Help Desk professional for a long-term contract. This onsite role is located in the far northwest Phoenix metro area. The position provides user support and manages the technical support email inbox, at a rate of $18 to $19 per hour.

Benefits

Onsite role in the far northwest Phoenix metro area
Long-term contract
Competitive pay of $18 to $19 per hour
Experience with Google Suite is a plus

Responsibilities

Provide Tier 1 Tech Support to internal and external end users
Manage the technical support email inbox

Requirements

Previous call center tech support experience
Must be eligible to work on a W2 basis for any U.S. employer without sponsorship (no third parties or corp-to-corp)
Currently reside in the Phoenix metro area
Be able to start with 2 weeks’ notice
Be able to pass relevant background check

Technologies

Google Suite

To apply, email a Word version of your resume to hr@gouldintelligent.com and reference #AZ 12997. Include your current location. Resumes without location information will not be considered.

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9d ago

Help Desk L2 Technician

Kates Technology, Inc. Phoenix, AZ 📍 Arizona Remote

Phoenix, AZ

9d ago

$50k - $62k/yr Full time Active Directory Cloud Platforms Customer Support

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Job Description

In this fully remote role with Kates Technology, Inc., a seasoned Help Desk L2 Technician will support clients from Arizona, handling L1 and L2 tickets while delivering expert-level troubleshooting. The position emphasizes cloud and security solutions and remote management, with no onsite hardware work required. Arizona residency is required, and candidates should bring a minimum of three years of MSP IT support experience.

Responsibilities

Triage and resolve L1 and L2 tickets, providing expert-level troubleshooting.
Diagnose and maintain Windows 10/11 laptops and desktops.
Manage cloud-based email and collaboration platforms for client environments.
Provide firewall, VPN, and networking support across multiple brands.
Utilize remote monitoring and management tools to monitor device health and ensure compliance.
Assist clients with communication platforms and mobile device issues.
Support industry-specific software and hardware, including solutions for medical, accounting, and business management sectors.