North Carolina

Support Jobs in North Carolina

117 jobs found

Include remote jobs

Today

Desktop Support Technician

Iron Service Global Inc Marion, NC

Marion, NC

Today

$22 - $24/hr Full time Desktop Support End User Support Hardware Support

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Job Description

Desktop Support Technician role focused on managing desktop incidents, deskside and IMAC support, and lifecycle maintenance on-site in Marion, NC.

Responsibilities

Handle desktop device incidents covering hardware, software, and connectivity through to resolution.
Manage IMAC and deskside support services.
Perform hard and soft break-fix support for laptops and desktops.
Support, maintain, and manage the desktop environment for Field Users across the full lifecycle, including remote management of desktop devices using appropriate tools.
Support and maintain configuration and installation of desktop systems, including patch updates and hardware replacements (with spares provided by the vendor).
Analyze Service Desk calls and desktop incident data to identify potential user training needs and potential automation opportunities.
Ensure each desktop device is installed with the appropriate desktop image.
Monitor security profiles and anti-virus software on all desktop devices; take appropriate action when requirements are not met.
Provide VIP deskside support per contract and serve as the site point of contact for IT-related issues when other IT support teams are unavailable (for MI calls).

Requirements

Desktop support experience: 2 years (required).
IT support experience: 2 years (required).
Active Directory experience: 2 years (required).
Ticketing tool experience: 2 years (required).
Windows experience: 2 years (required).
Good to have: knowledge of AD and smart hands and feet support.
Good to have: experience supporting MAC devices and tablets.
Experience with a Service management tool (example listed: ServiceNow).
Strong expertise with EUC tools, remote support tools, MS Office, and Outlook.
Preferable understanding of Lync, VPN, and mobile device support.
Awareness of ITIL processes including Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management.
Education: Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics (requirement text truncated).

Technologies

AD
Smart hands and feet support
MAC devices
Tablets
ServiceNow (Service management tool)
EUC tools
Remote support tools
MS Office
Outlook
Lync
VPN
Mobile device support
ITIL
Incident
Change
Problem
Service Request
Anti-virus software
Desktop image
Windows

Compensation

USD $22.00 - $24.00 per hour

Benefits

Dental insurance
Health insurance
Life insurance
Paid time off
Vision insurance

Location

Marion, NC (onsite)
Work location: In person

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Today

Security Customer Technical Support Representative

Johnson Controls Charlotte, NC

Charlotte, NC

Today

$20 - $27/hr Full time Computer Skills Customer Support Hardware Support

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Job Description

In this onsite role, you will provide coordination, maintenance, and technical support for corporate electronic security systems across alarm, video, and card access.

Responsibilities

Coordinate and provide maintenance support for bank security and other physical security equipment
Provide technical support and diagnostics for complex alarm, digital video, and card access systems
Program, maintain, and update information for Corporate Security electronic security systems
Initiate service calls for repairs related to video, alarm, and card access systems
Remotely program maintenance and repairs for vendors while service is being conducted
Identify potential issues or concerns within electronic security systems and escalate unresolved risk items as needed
Collaborate with vendors to help keep the electronic security program well maintained and fully functional
Maintain positive working relationships with peers, managers, clients, integrators, vendors, tenants, and other partners

Requirements

3+ years of technical system support experience
Experience with video intrusion, alarm, and access control management systems
Ability to evaluate possible solutions using experience, judgment, and precedents with moderate supervision
Ability to resolve issues quickly or escalate appropriately when needed
Strong verbal and written communication skills, including explaining complex information clearly
Strong organizational, project, and time management skills
Demonstrated ability to learn multiple software applications and maintain advanced proficiency with Microsoft Office products
Where legally permissible, be fully vaccinated against COVID-19 by the start date, unless you have a valid medical condition or sincerely held religious belief that precludes vaccination

Technologies

Microsoft Office
Microsoft Excel

Benefits

Competitive hourly pay: USD 20–27 per hour
15 days of vacation in the first year
Comprehensive benefits package including 401K
Medical, dental, and vision care available from day one
On-the-job and cross-training opportunities
Employee discount program
Zero Harm safety policy

Nice to Have

Professional certification in the security industry (example: ASIS Physical Security Professional or similar)
CPTED (Crime Prevention Through Environmental Design) training
Advanced Microsoft Excel experience, including working with large datasets
Experience with Pacom-gms and emcs/dmp remote link
Experience with Verint Vid Center and Op Center
Experience with March Networks Admin Console and Investigator
Experience with Honeywell ProWatch or Bosch RPS
Experience with IBM Tririga for service calls
Experience with ticketing management systems
Experience with normal office suite and Mastermind

How you will do it

Take ownership of support activities with safety, integrity, and accountability; escalate issues quickly when a risk cannot be resolved independently
Use diagnostics, remote programming, and vendor coordination to help keep systems operating effectively
Apply practical judgment with clear communication and consistent follow-through to resolve problems and keep stakeholders informed
Identify small, continuous improvements in system support, documentation, and service response over time
Work as one team across internal partners and external vendors through responsiveness and collaborative problem-solving

Location: Charlotte, NC (onsite)

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Today

Help Desk Technician

Koniag Government Services Durham, NC

Durham, NC

Today

$17 - $21/hr Full time Customer Support End User Support Hardware Support

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Job Description

Koniag Government Services is seeking a Help Desk Technician to support a call center environment in Durham, NC (onsite). In this role, you will help troubleshoot and resolve reported hardware and software issues while maintaining clear, detailed documentation in ServiceNow. You will also coordinate with vendors and internal teams to ensure incidents and maintenance requests move forward with accurate priority and status updates.

What you’ll do

Provide detailed interaction and incident documentation for reported problems using ServiceNow, supporting both real-time voice and virtual reports.
Diagnose and help resolve a wide range of issues involving hardware, software, video, mainframe access, and network problems using the Call Center knowledge base.
Document each customer contact by opening a call ticket, determining and recording scope, impact, and priority, and resolving or escalating to incident level 2 when needed.
Dispatch vendor hardware maintenance requests according to priority levels defined in the Standard Operating Procedure (SOP) and the Call Center Hardware Dispatch Guide.
Use Skype/Teams in the call center to communicate real-time events to management and customers as required.
Monitor for broader availability-impacting issues using email, instant messaging, and other monitoring tools.
Answer customer calls for general inquiries and provide “how to” assistance for specific problems.
Accept and process virtual call inquiries for hardware and software.
Follow up with customers, vendors, or SSA components as needed to resolve problems and keep ticket updates current.
Complete tickets only when the issue is corrected to the customer’s satisfaction, with all resolution steps fully documented.
Gather required information and follow the diagnostic procedures.
Respond to email in a timely manner and adhere to the Call Center Policy Document and Standard Operating Procedures (SOP).

Schedule and workplace expectations

Work a minimum of 8 hours with a 30-minute lunch break.
Sit or stand for at least 8 hours with a 30-minute lunch break.
Be on the phones 7-8 hours per day in a call center environment.
All employees are mission critical and are expected to report even during inclement weather conditions.

Required qualifications

Minimum 1 year of Call Center/Helpdesk experience.
Written and communication skills to convey information clearly and effectively.
Lift and carry up to 50 pounds (telework carrying equipment), with or without reasonable accommodation.
Navigate from the parking lot to the entrance and then to the designated workspace.
Live within 2 hours travel of the designated call center.
Ability to obtain a Public Trust clearance.
Must be able to obtain at least one certification: HDI Customer Service Representative or A+.
Experience with Windows Operating System workstation/server, Microsoft Systems Management Server (SMS), Microsoft Office Suite, and Microsoft Exchange/Outlook.

Technologies used

ServiceNow
Skype/Teams
Email and instant messaging
Windows Operating System workstation/server
Microsoft Systems Management Server (SMS)
Microsoft Office Suite
Microsoft Exchange/Outlook
Call Center knowledge base

Compensation and benefits

$17–$21 per hour
Medical, dental, and vision insurance
401(k) retirement plan
Paid time off
Paid parental leave
Life and disability insurance
Flexible spending accounts
Commuter benefits
Tuition reimbursement

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1d ago

IT Customer Support Representative I – Service Desk

3PL Vision LLC Charlotte, NC

Charlotte, NC

1d ago

$21 - $22/hr Contract Customer Service Customer Support End User Support

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Job Description

3PL Vision LLC is hiring an IT Customer Support Representative I – Service Desk for a hybrid role in Charlotte, NC. This contract position offers $21–$22 per hour and focuses on helping employees get back to work by resolving IT issues, managing support tickets, and keeping users informed throughout the process.

What you’ll do

Serve as the first point of contact for technical assistance via inbound phone calls, live chats, emails, and service tickets.
Troubleshoot and resolve common issues across hardware, software, Windows, Microsoft Office 365, Outlook, and connectivity.
Create, update, track, and manage support tickets using ServiceNow or a similar ticket management system.
Follow established IT processes for Incident Management, Request Fulfillment, and Knowledge Management.
Support desktops, laptops, mobile devices, printers, applications, and network connectivity, including access and remote connectivity issues.
Use Knowledge Base articles to diagnose problems, provide accurate resolutions, or escalate to specialized technical teams when needed.
Maintain clear, regular communication with end users regarding ticket status, troubleshooting progress, and resolution timelines.
Monitor ticket queues, prioritize requests, and resolve issues within established Service Level Agreements (SLAs).
Coordinate with internal IT teams and third-party vendors to drive technical resolution.
Document troubleshooting steps, resolutions, and user communications accurately.
Support corporate calls, customer scheduling, and follow-up activities.

What you bring

Minimum 2 years of IT Help Desk, Technical Support, or Service Desk experience.
High School Diploma or GED required; an Associate degree in IT or relevant professional certification is preferred.
Strong customer service experience, ideally in a call center or technical support environment.
Hands-on troubleshooting experience with Windows computers, software, hardware, and mobile devices.
Experience handling inbound calls, chats, emails, and IT support tickets.
Familiarity with ServiceNow or similar ticket management platforms.
Excellent verbal and written communication skills.
Ability to multitask, manage priorities, and work in a fast-paced environment.

Tools and technologies you’ll use

ServiceNow, Windows, Microsoft Office 365, Outlook, Microsoft Teams, Word, Excel, SharePoint
Active Directory, Microsoft Azure, Exchange, email data files (.OST)
Cisco VPN, Pulse VPN, Citrix, LogMeIn
Microsoft Edge, Google Chrome, Adobe

Preferred technical skills

Microsoft Windows 10/11 and Microsoft Office 365 support
Microsoft Teams, Outlook, Word, Excel, and SharePoint support
Active Directory administration and Microsoft Azure familiarity
Troubleshooting Outlook, Exchange, .OST email data files, and mailbox issues
Windows desktop, monitor, printer, driver, and connectivity troubleshooting
Connectivity support for Cisco VPN, Pulse VPN, and Citrix
Remote support tools such as LogMeIn or similar applications
Software installation, configuration, and deployment
Corporate mobile device configuration and distribution
Microsoft Edge, Google Chrome, and Adobe application support
IT asset management and Knowledge Base documentation

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2d ago

HCS Desktop Support Specialist

UNC Health Lenoir, NC

Lenoir, NC

2d ago

$21 - $31/hr Full time Application Support Customer Support Desk Side Support

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Job Description

UNC Health is hiring a Desktop Support Specialist to help keep end users productive through reliable desktop management, timely incident resolution, and clear technical support. This full-time, onsite role is based at UNC Health Caldwell in Lenoir, NC and supports day-to-day computing needs across a multi-platform network.

What you’ll do

Support desktop and portable computer installation, configuration, and ongoing management for end-user productivity.
Help maintain network security by enforcing password practices, deploying virus protection software, applying encryption technology, and following established policies and procedures.
Create and administer user profiles, and manage file and folder security along with storage capacity.
Maintain desktop peripheral inventory and assist with asset management, ensuring accurate records for device changes and keeping the inventory system current when computers are installed or relocated.
Participate in evaluating products for compatibility, flexibility, and ease of use, including designing application options with mainframe applications.
Install and configure hardware and software applications.
Provide technical support and incident resolution for both hardware and software issues, including initial training to familiarize customers with system operation.
Perform desktop moves in a timely manner based on user and organizational needs.

What you bring

Associate’s degree in Computer Science, Information Systems Management, or a related field, or an equivalent combination of education, training, and experience.
Excellent communication skills to support internal customers.
Ability to work well in a team environment.
Demonstrated ability to manage multiple tasks simultaneously.
Highly responsive approach to internal customers.
Experience guidance: If you have an Associate’s degree, no prior experience is required. If you have a High School diploma or GED, two (2) years of relevant experience are required.

Role details

Work type: Full Time (Onsite)
Schedule: Day Job; 40.00 hours per week
Entity / Team: NCHEALTH, Shared Services, ISD End User Support
Pay: $21.62 - $31.07 per hour (Hiring Range). Pay offers are determined by experience and internal equity.
Overtime status: Exempt: No
Licensure/certifications: No licensure or certification required
Technologies: Virus protection software, encryption technology

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2d ago

IT Support Specialist

Schiffman's Jewelers Greensboro, NC

Greensboro, NC

2d ago

$65k - $75k/yr Full time Application Support Business Systems CRM

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Job Description

Schiffman’s Jewelers is hiring an IT Support Specialist to deliver day-to-day technology support for employees across retail stores and corporate departments in Greensboro, NC 27401 (onsite). This role keeps teams running by resolving technical issues, supporting key business applications, and helping new employees get set up with the right access and equipment. If you enjoy hands-on troubleshooting and clear communication, you’ll find a role that blends support work with practical IT ownership.

Compensation: USD 65,000 - 75,000 per year

What you’ll do

Provide prompt, professional support to employees through Zendesk, email, phone, and direct communication, troubleshooting device, software, authentication, and common technical problems while tracking requests through resolution.
Support daily use of Proximity/Salesforce (CRM) and LightSpeed (POS and inventory management), along with Microsoft 365 and other company systems, including basic application training and answers to everyday questions.
Coordinate technology onboarding and offboarding by handling setup, account provisioning, system access, equipment distribution and recovery, and offering a personalized technology orientation for new team members.
Configure and maintain computers, iPads, and other equipment, administer routine mobile device management (MDM) tasks, and maintain accurate inventory records through periodic reconciliation.
Manage routine user accounts, permissions, and access requests across company applications while following established security and confidentiality procedures.
Create clear employee instructions and troubleshooting resources, provide hands-on guidance, and support employees during technology updates and changes.
Coordinate with technology providers by submitting support requests, following up on open issues, and escalating complex matters to the Director of IT.
Spot recurring technical issues, research solutions, recommend improvements, and assist the Director of IT with technology projects and implementations.

What you bring

Hands-on experience providing IT support, troubleshooting devices and software, and resolving user access issues.
Strong technical aptitude and the ability to quickly learn new systems and applications.
Exceptional communication and interpersonal skills, including patience and empathy when assisting employees with varying technical abilities.
Accountability and initiative, with a commitment to seeing issues through to resolution.
Strong organization, attention to detail, and the ability to prioritize competing requests.
A positive, adaptable attitude and the ability to work independently and collaboratively.
Ability to work primarily on-site in Greensboro, with occasional travel and schedule flexibility for urgent needs.

Technologies you’ll work with

Zendesk, Proximity, Salesforce, LightSpeed, Microsoft 365, MDM, Jira

Benefits

401(k) and 401(k) matching
Dental insurance
Health insurance
Health savings account
Vision insurance
Life insurance
Flexible spending account
Paid time off
Employee discount

Preferred qualifications

Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent experience/certifications.
Experience with Apple devices and MDM platforms.
Familiarity with Microsoft 365 or similar identity and access management systems.
Experience with Jira or comparable IT support ticketing platforms.

Work location: In person

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2d ago

Onsite Desktop Support Engineer

Themesoft Inc Charlotte, NC

Charlotte, NC

2d ago

$27+/hr Contract Computer Skills End User Support Hardware Support

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Job Description

Themesoft Inc is hiring for an onsite Desktop Support Engineer contract position in Charlotte, NC. This 6-12+ month role is ideal for candidates who enjoy hands-on work, solving technical issues on real devices, and supporting VIP clients in a fast, customer-focused environment. The opportunity includes a competitive $27/hour rate.

What you’ll do

Handle L2/L3 desktop support, including basic troubleshooting and repair of IT equipment failures.
Perform straightforward device operations such as power on/power off as part of issue resolution.
Support device validation tasks, including physical inspection when requested.
Support remote management connectivity by resetting connection ID and passwords when needed.
Troubleshoot hardware at the workstation level, including reseating cables and checking power connections.
Provide feedback from the device display during troubleshooting (for example, identifying stop errors and blue screen indicators).
Identify and report audible errors and other system failures observed during diagnosis.
Assist remote troubleshooting efforts through general troubleshooting and visual verification of the device condition.
Support device inventory needs, including capability to compare physical devices to inventory lists.
Work as a team player, collaborating with other team members, and provide strong customer and vendor handling.

What you bring

Must be local to Charlotte, NC.
Contract availability for 6-12+ months with onsite presence.
4-6 years of relevant experience, including desktop support and L2/L3 desktop support.
Excellent analytical and troubleshooting skills.
Good knowledge of desktop operating systems and troubleshooting techniques.
Strong communication and good professional presence.
Experience with client-side mail systems, including MS Outlook.
Working knowledge of MS Office and other industry-standard applications.
Experience supporting VIP clients.
Printer support and troubleshooting.