Identity and Access Management

Identity and Access Management Support Jobs

470 jobs found

Today

ACS/Workstation Technical Support Representative

HP Rio Rancho, NM

Rio Rancho, NM

Today

$24 - $34/hr Full time Active Directory Cloud Platforms Customer Service

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Job Description

Join HP onsite in Rio Rancho, NM and take on complex technical support work that directly helps customers keep their systems running. This full-time role supports ACS/Workstation environments, with an hourly pay range of $24 to $34. You will handle intricate hardware and software issues independently, contribute to process improvements, and mentor lower-level support roles while working with teams across the organization.

What you’ll do

Independently address complex customer issues while following established protocols.
Resolve difficult and complex technical problems across hardware and software through customer interactions and proactive notification systems.
Provide comprehensive responses about services, products, and technical matters, including features, specifications, and repair guidance for both current and obsolete components and options, aligned with customer entitlements such as mission-critical warranty coverage.
Guide customers proactively to mitigate or help prevent problem recurrence, and support initiatives focused on process and quality improvements.
Build and maintain trusted relationships with customer accounts across a range of technical users.
Perform root cause analysis on outages and trends to deliver timely, effective resolutions and feedback.
Coordinate departmental work, identify improvement opportunities, and ensure effective business controls to streamline processes.
Lead and assign responsibilities for complex requests, apply innovative concepts, and implement changes that improve operational workflows.
Proactively monitor and troubleshoot complex problems, collaborating with exempt-level employees to develop recommendations.
Analyze tasks and collaborate with internal partners to provide mentoring and guidance to lower-level roles to support stronger organizational performance.

What you bring

High School Diploma/GED/Higher Secondary education (or commensurate work experience or demonstrated competence).
Typically 8+ years of related work experience, preferably in remote support, telephone support, relevant technologies and customer environments, or a related field.

Tools and technologies you’ll work with

You’ll use a range of enterprise and support technologies, including Active Directory, Linux, Microsoft Windows 10, Windows Servers, Microsoft Azure, Microsoft Office 365, ServiceNow, IT Service Management practices, Issue Tracking, desktop support, help desk support, and scripting.

Shift and schedule

Schedule: Full time
Shift: Shift 1
Premium: 0% (United States of America)

Benefits

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
4-12 weeks fully paid parental leave based on tenure
13 paid holidays
15 days paid time off (US benefits overview)

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Today

Technical Support Analyst - Level 2

Eola Technology Partners Orlando, FL

Orlando, FL

Today

Full time Azure Ad / Entra Id Identity and Access Management Information Technology (IT)

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Job Description

Eola Technology Partners is hiring a Level 2 Technical Support Analyst to support clients in an on-site, full-time role in Orlando, FL. This position focuses on resolving advanced technical problems, investigating client environments, and acting as the escalation point for Tier 1 technicians, including participation in an after-hours on-call rotation.

Role Overview

As a Tier 2 support analyst, you will troubleshoot complex issues across networking, cloud, identity, workstation, and Microsoft 365 environments. You will also document troubleshooting steps and resolutions clearly while coordinating with clients and internal team members as issues move from investigation to resolution.

Responsibilities

Serve as an escalation point for Tier 1 technicians
Troubleshoot complex network, cloud, identity, workstation, and Microsoft 365 issues
Configure and troubleshoot Cisco Meraki firewalls, switches, wireless networks, and VPNs
Administer and troubleshoot Microsoft Entra ID and Microsoft 365
Support authentication and access topics including MFA, Conditional Access, permissions, along with DNS, DHCP, VLANs, and connectivity issues
Document troubleshooting processes and final resolutions clearly
Communicate effectively with clients and internal team members
Assist with infrastructure projects, migrations, and deployments
Participate in the after-hours on-call rotation

Requirements

Minimum 3 years of professional IT experience
Strong networking knowledge and troubleshooting skills
Strong experience with Cisco Meraki
Strong experience with Microsoft Entra ID and Microsoft 365
Solid understanding of DNS, DHCP, VLANs, VPNs, routing, switching, firewalls, and Wi-Fi
Strong analytical and problem-solving skills
Excellent written and verbal communication
Ability to work independently and take ownership of issues
Comfortable serving as a technical escalation resource for junior technicians

Technologies

Cisco Meraki
Microsoft Entra ID
Microsoft 365
MFA
Conditional Access
DNS
DHCP
VLANs
VPNs
Wi-Fi
Cisco Meraki firewalls
Cisco Meraki switches
Wireless networks

Preferred Qualifications

AZ-900 or SC-900
Microsoft, Cisco Meraki, CompTIA Network+, or Security+ certifications
Previous MSP experience

Location, Employment, and Schedule

Location: Orlando, FL (On-Site)
Employment Type: Full-Time
Schedule: Monday–Friday, 8:00 AM–5:00 PM, with participation in an on-call rotation

THE RIGHT FIT: Eola Technology Partners is seeking a technically strong, analytical, dependable candidate with effective communication skills for both clients and teammates. The role suits someone who enjoys solving difficult problems, identifying root causes, supporting less experienced technicians, and owning issues through to resolution.

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Today

Technical Support & Implementation Specialist

Reliance Relocation Services Inc Chicago, IL

Chicago, IL

Today

$60k - $80k/yr Full time APIs Data Integration Databases

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Job Description

Join Reliance Relocation Services Inc as a Technical Support & Implementation Specialist in a hybrid role based in Chicago, IL.

Responsibilities

Act as the primary technical point of contact for members, data providers, and technology partners across the LeadingRE, Luxury Portfolio, and Commercial programs
Provide responsive, professional support with clear communication for technical and non-technical audiences
Manage property data and technical support issues end-to-end: identification, troubleshooting, escalation, resolution, and member communication
Coordinate technical onboarding for new members, including setup, testing, validation, and launch of property data feeds with members, MLSs, data providers, and internal technology teams
Serve as internal subject-matter expert for questions related to member property feeds, listing display, and syndication
Build working knowledge of the network feed landscape (feed sources, providers, integrations, known issues, and member-specific configurations)
Review and troubleshoot structured data formats including XML, JSON, and other structured formats
Track and report on implementations, issues, outages, escalations, and resolution status for internal teams and leadership
Maintain documentation for feeds, technical configurations, and troubleshooting procedures as an internal knowledge base

Requirements

Excellent customer service and communication skills
Strong problem-solving, investigative, and organizational skills
Ability to manage multiple issues and projects while maintaining attention to detail
Curiosity and willingness to learn unfamiliar systems, technologies, and data
Ability to communicate effectively with both technical and non-technical audiences
Comfort working with structured data such as XML or JSON
Experience in technical support, implementation, customer success, technical operations, or a similar customer-facing role

Technologies

XML, JSON
Jira
APIs
Data feeds, integrations
SFTP
Databases, SQL
SSO, authentication

Preferred Qualifications

Bachelor’s degree
Experience with APIs, data feeds, integrations, SFTP, or databases/SQL
Experience with Jira or similar ticketing/project-management tools
Familiarity with authentication or SSO
Real estate, MLS, RESO, listing data, or property technology experience

Compensation & Benefits

Salary range: USD 60,000 - 80,000 per year
Paid time off
Short- and long-term disability coverage
Life insurance
Medical, dental, and vision insurance
401(k) plan

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Today

IT Helpdesk Technician

Marquee Staffing Irvine, CA

Irvine, CA

Today

$28 - $33/hr Full time Active Directory End User Support Hardware Support

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Job Description

Join Marquee Staffing as an IT Helpdesk Technician in Irvine, CA (100% onsite). This role is hands-on and user-focused, supporting day-to-day technology needs across desktop/end-user systems and mobile devices. If you enjoy keeping technology running smoothly while helping people get their work done, this position offers an opportunity to make an immediate impact in a fast-paced environment.

Compensation: $28–$33/hour
Experience: Minimum 3 years in desktop/end-user support
Education: Associate’s degree in Computer Science or a related field, or equivalent work experience

What you’ll do

Troubleshoot, resolve, and provide support for a wide range of IT issues across the organization
Deliver seamless end-user technology support to help maintain operational excellence
Support corporate meetings and assist with conference setup as needed
Support and configure mobile devices, including coordinating with carriers
Maintain IT inventory and documentation to support ongoing operations
Perform additional duties as assigned by management

Key skills and requirements

3+ years of desktop and end-user support experience
Strong troubleshooting and problem-solving abilities
Proficiency with Windows and Mac operating systems
Experience supporting mobile devices including iOS, Android, and iPad, plus working with carriers
Familiarity with MDM solutions, ideally Intune
Knowledge of Active Directory user management and group security
Networking fundamentals, including TCP/IP, IP subnetting, and the OSI model
Experience with Microsoft Office, Outlook/Exchange, Microsoft Teams, and Zoom
Ability to support network printers and copiers
Exceptional verbal and written communication skills
Strong organizational skills for inventory and documentation
Ability to support and configure mobile devices, including working with carriers
Willingness to support corporate meetings and conference setups as needed
Ability to perform additional duties as assigned by management

Tools you’ll work with

Windows, Mac, iOS, Android, iPad, MDM solutions (including Intune), Active Directory, Microsoft Office, Outlook/Exchange, Microsoft Teams, Zoom, TCP/IP, IP subnetting, OSI model, Entra/Intune, Audiovisual equipment, network printers, copiers

Nice to have

Experience with Cisco WebEx Calling and Cisco AnyConnect VPN
Knowledge of Entra/Intune MDM environments
Experience supporting conference room setup and audiovisual equipment
Ability to generate purchase requisitions and manage IT inventory

Preferred background

An Associate’s degree in Computer Science or a related field (or equivalent work experience)
3+ years of professional desktop and technical support in a large organization (over 250 users)

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Today

IT Help Desk Specialist II

Trafera LLC Arden Hills, MN

Arden Hills, MN

Today

$25 - $28/hr Full time Cloud Platforms Computer Skills Help Desk Support

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Job Description

The IT Help Desk Specialist II role supports internal employees by delivering technical assistance and customer-focused service. Based in Arden Hills, MN, this onsite position helps resolve hardware, software, systems, and end-user issues while managing support requests through completion.

Key Responsibilities

Support execution of Trafera’s IT strategy and operational objectives
Run weekly system checks to confirm automated operations function reliably
Maintain technical support inventory in the asset management system
Partner with the System Administrator on internal IT infrastructure setup and maintenance
Create and maintain technical documentation, procedures, and support resources
Support accuracy, integrity, and system reliability across technical platforms
Respond promptly to technical support requests and service tickets
Own assigned tickets end to end, meeting response and resolution targets while keeping requesters informed
Work with internal customers in-person and remotely to resolve ticket submissions and technical questions
Help set up and configure hardware for employees and IT services
Execute onboarding and offboarding activities, including account provisioning and deprovisioning, device builds, and device returns
Remediate endpoint patch and update compliance findings
Mentor and cross-train peers by sharing resolution knowledge
Maintain a positive, solutions-focused mindset

Required Qualifications

High school diploma or equivalent certification such as GED or HiSET
3 years of progressive experience in technical support, computer or electronic device repair, or related technical support services
Demonstrated ability to deliver professional, responsive, customer-focused support
Demonstrated analytical and problem-solving skills
Effective written and verbal communication skills, with the ability to present information clearly, professionally, and persuasively to internal stakeholders
Creative and results oriented approach with the ability to collaborate to identify and solve issues, make proactive recommendations, and lead through influence
Self-directed and punctual work style in a fast-paced team environment
Ability to manage multiple projects and tasks, prioritize to meet deadlines, and deliver results

Preferred Qualifications

Certification of A+ and/or Network+

Technologies

ITSM platform (Freshservice preferred)
Microsoft 365
Entra
Intune
Microsoft Windows 11
Linux servers
AWS
Azure
Google Cloud

Helpful Exposure (Not Required)

Linux servers
Cloud platforms (AWS, Azure, or Google Cloud)

Work Environment and Schedule

Work occurs in an office/warehouse environment with interaction across locations, and also includes remote work utilizing connected devices and video conferencing
Communication methods may include phone calls, text, or chat messaging
Typical schedule: Monday to Friday, 8:00 am to 4:30 pm
Full-time nonexempt (hourly) role with a minimum of 40 hours per week
Overtime (more than 40 hours) may be approved or required if requested by a manager

Day-to-Day Tools

ITSM platform (Freshservice preferred)
Microsoft 365 / Entra / Intune
Microsoft Windows 11

Compensation and Location

Location: Arden Hills, MN (onsite)
Pay: USD 25 to 28 per hour

Core Competencies

Nimble Learning
Collaborates
Customer Focus
Instills Trust
Action Oriented
Courage
Persuaded
Decision Quality
Manages Conflict
Optimize Work Processes
Build authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives values every day: Integrity, Dependability, Connection, Action, Growth

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Today

IT Help Desk Specialist II

Trafera LLC Arden Hills, MN

Arden Hills, MN

Today

$25 - $28/hr Full time Azure Ad / Entra Id Cloud Platforms Device Management

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Job Description

Trafera LLC is hiring an IT Help Desk Specialist II in Arden Hills, MN (onsite). In this role, you will help internal employees stay productive by delivering reliable, customer-focused technical support. You will also partner with IT to strengthen operational reliability, security, and continuous improvement across end-user systems and platforms.

What you’ll be doing

Support the execution of Trafera’s IT strategy and operational objectives
Respond promptly to technical support requests and service tickets, owning assigned tickets end to end against response and resolution targets while keeping requesters informed
Perform weekly system checks to ensure automated operations are functioning reliably
Assist with maintaining technical support inventory in the asset management system
Partner with the System Administrator on internal IT infrastructure setup and maintenance
Create and maintain technical documentation, procedures, and support resources to improve consistency and support quality
Support accuracy, integrity, and system reliability across technical platforms
Help setup and configure hardware for employees and IT services
Execute employee onboarding and offboarding activities, including account provisioning and deprovisioning plus device build and return
Remediate endpoint patch and update compliance findings
Mentor and cross-train peers by sharing resolution knowledge across the team
Maintain a positive, solutions-focused mentality while working with internal customers in-person and remotely

Tools you’ll work with

ITSM platform (Freshservice preferred)
Microsoft 365, Entra, Intune
Microsoft Windows 11
Linux servers and cloud platforms (AWS, Azure, or Google Cloud) are helpful but not required

What we need from you

High school diploma or equivalent certification such as GED or HiSET
3 years of progressive experience in technical support, computer or electronic device repair, or related technical support services
Certification of A+ and/or Network+ preferred
Demonstrated ability to deliver professional, responsive, customer-focused support
Strong analytical and problem-solving skills
Effective written and verbal communication, able to present information clearly, professionally, and persuasively to internal stakeholders
Creative, results-oriented mindset with the ability to collaborate, identify issues, and make proactive recommendations
Self-directed, punctual work style, able to succeed in a fast-paced team environment
Ability to manage multiple projects and/or tasks, prioritize to meet deadlines, and deliver results

Team culture and working style

In addition to technical skills, this role supports a team environment built on competencies such as Customer Focus, Collaborates, Action Oriented, Decision Quality, and Optimize Work Processes. The position also emphasizes building authentic, trusted relationships that promote collaboration, inclusion, and a culture that lives Trafera values including Integrity, Dependability, Connection, Action, and Growth.

Schedule and role details

Monday to Friday, 8:00 am to 4:30 pm
Full-time, nonexempt (hourly), with a minimum of 40 hours per week
Overtime (more than 40 hours) may be approved or required if requested by a manager
Work is performed in an office/warehouse environment with interaction across the facility, plus remote work using connected devices, video conferencing, phone calls, and chat/text messaging

Compensation: USD $25 to $28 per hour.

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Today

Help Desk / Customer Support Technician (Tier 1-2)

PEOPLE TECHNOLOGY AND PROCESSES LLC Fort Hood, TX; White Sands Missile Range, NM

Fort Hood, TX; White Sands Missile Range, NM

Today

Full time Computer Skills Customer Service Customer Support

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Job Description

Join a fast-paced IT support environment supporting mission teams across ATEC HQ, ATC, OEC, and WSMR. In this onsite role in Fort Hood, TX and White Sands Missile Range, NM, you will serve as the central point of contact for end-user technology requests and help meet Government-defined service level agreements for response and resolution.

What you’ll do

Receive, log, track, prioritize, and document all customer requests in the Government-provided trouble ticket system.
Diagnose and resolve hardware, software, and communications issues, targeting Tier 1 resolution for 85% or more of requests.
Meet service level response targets: Critical (15-minute), High (1-hour), and Normal, including SLA uplift for VIP-designated incidents.
Provide support for access and authentication needs, including issuing and resetting CAC PINs and assisting with Alternate Smart Card Logon and SIPRNET token processing.
Support personnel in and out-processing and help manage Personal Electronic Device configurations.
Escalate unresolved issues to higher-tier support and communicate status updates to end users.

Qualifications

High school diploma or equivalent (minimum).
U.S. citizenship.
Ability to speak, read, write, and understand English proficiently.
Proficiency with computers and Microsoft Office.
Active Secret clearance (Tier 3 / T3R); interim Secret required before starting work.
DoD 8140 / 8570.01-M baseline certification appropriate to the assigned work role and level, held prior to performance.
Ability to obtain the required computing environment (CE) certification within six (6) months of appointment.